Winnerz Casino – generel debat (side 3)

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Casino: Winnerz Casino

Payment method: Paysafecard

Disputed amount: €500

Issue type: Withdrawal blocked / verification abuse

Account status: Verified previously

Complaint Description

I am submitting this complaint due to an unfair loss of €500 caused by Winnerz Casino’s withdrawal and verification handling.

I have been a long-term player at Winnerz Casino and have previously completed full KYC and Paysafecard verification, including multiple successful withdrawals in the past.

When I recently won €500, I attempted to withdraw my winnings. At that moment, Winnerz Casino again required Paysafecard re-verification, despite my account having already been verified before.

While my withdrawal was blocked pending verification, my balance was NOT frozen, and I was allowed to continue playing. As a direct result of this delay and the casino’s failure to protect my balance, my €500 winnings were lost while waiting for verification to be completed.

I contacted Customer Support and explained that:

• Repeated verification was unjustified

• My balance should have been frozen during verification

• The loss occurred solely because withdrawals were blocked

Winnerz Casino refused responsibility and stated there were "no grounds for a refund."

They offered 30 free spins as compensation, which is completely inadequate and does not cover the €500 loss.

The casino failed to explain:

• Why re-verification was required despite prior approval

• Why the balance was not frozen during verification

• How free spins can be considered compensation for a €500 loss

I believe this is unfair treatment and a breach of reasonable withdrawal handling practices.

I am requesting reimbursement of the €500 winnings lost due to the casino’s internal procedures.

I am happy to provide email correspondence, timestamps, and any additional evidence if required.

I'm really sorry for this situation, but if there is no more balance in your account, we won't be able to help you out, unfortunately.

It is always only up to the player to keep their winnings, and if they play them down, no one is responsible for that.

Also, sometimes additional verification, or reverification, is needed, especially if the verification was done a long time ago, or if the amount is higher, or even if the casino needs to check some things. This whole process needs to be done due to the AML policy.

May I ask how long you waited for them to verify your account, please?

Dette casino er så elendigt, at jeg slettede min gode anmeldelse 😂 Faktisk fortjener dette casino kun meget dårlige anmeldelser, fordi det er forfærdeligt! Jeg er ikke overrasket over, at Casino Guru gav det en fremragende vurdering; det gør de med alle deres elendige casinoer! Jeg har spillet på dette casino i over 1,5 år, og jeg har aldrig haft det sjovt der. Det adrenalinsus, man kan lide at få, mens man spiller, er fuldstændig fraværende på dette elendige casino. Jeg synes, spillerne bliver snydt der, og på en meget åbenlys måde. Det er utroligt, at jeg i over 1,5 år ikke engang har haft heldet med at blive her længe! I mellemtiden har jeg vundet i alt 50.000 på to andre casinoer, der spiller de samme spilleautomater.

Supporten siger, det er et spørgsmål om held, jeg siger, det er svindel! At indbetale penge på et casino i over 1,5 år og ikke modtage nogen gevinster er svindel og har intet at gøre med held! Dette svindelcasino er det rene skrald, og tak til Casino Guru for at narre folk med jeres falske ry ved kun at tjekke ting, som spillerne er ligeglade med! Jeg ønsker ikke længere at være en del af denne platform og vil slette min konto. Hvordan gør jeg det?

Dette casino er et fupnummer, og Casino Guru vil ikke hjælpe dig. Du kan se casinoets fremragende ry her på Casino Guru, ikke? Det betyder, at Casino Guru har modtaget nok penge til at give dette svindelcasino en god anmeldelse, og selvfølgelig vil Casino Guru beskytte dette casino i stedet for at hjælpe dig, fordi du ikke bringer dem nogen penge.

Well, unfortunately the luck is not always on our side, actually.

Your account will be deleted shortly as per your request. I wish you to be well.

Yes I don’t understand why they don’t want too help me . I told them I did verify my paysafe 10 times with them but everyone I want too withdraw they asking again for same dokument and ofc guru Cant help me they Alredy buyers you with some money

It is not that we don't want to help you, but we are unable to help you anymore.

You got the explanation in your complaint:

"Unfortunately, since the funds were lost during regular gameplay, there is no further action we can take in your case. Please understand that the player is solely responsible for managing their account, balance, and gameplay. While we acknowledge your frustration and agree that the situation could have turned out differently had the withdrawals been processed earlier, we are unable to ask the casino to refund winnings that were voluntarily lost during gameplay. We truly wish we could assist you further, but sadly, that’s not possible in this case."

Hej, jeg vil gerne anmelde denne virkelig svindelagtige side winnerz.com. Som du kan se, viser det sig at være en vinder, men de får det magisk til at fremstå som et "x", opfundet af dem for at undgå at betale, selvom de oprindeligt selv sagde, at det var en fejl, men de betalte mig stadig ikke. Desuden vil jeg tilføje, at det aldrig er sket for mig, at der findes sider med provision på udbetalinger, og jeg fortæller dig ikke engang om det blod, jeg måtte smide ud for at bekræfte kontoen. De bad mig næsten om blodprøver. Virkelig svindel, hold dig væk fra det.

Dear Marlone79. As I am a big sport player (at least I like to think so), in those situation I will ask you to try this:

1) Ask were they get their official information from regarding Seria A scores and stats. Usually they tell you to check their betting page in the rules or they just send your the link were they get their scores from

2) Check the website, and confirmed if they made a mistake. If they did made a mistake, then show the support whats stated in the website. Then they will have no choice but to settle this bet correctly.

-I know this is frustrating, but flashscore does not always give you the correct statistic regarding a game. Thats why its important for you to find whats Winnerz scourse? Than look the source up, and find the "correct" statistic.

Hope it helps

-TiredMan

I would also follow the instructions given to you by another player. Sometimes statistics are not entirely accurate, and it is important to find out what sources betting agencies use. I believe there may be some official source where these details can be found. Try asking around and let me know.

Udbetalingsgebyrerne er blevet opdateret. De opkræver 1% + 1,5% ved udbetaling på €500, men jeg modtog kun €491. Det er også forkert, som nævnt i en anden anmeldelse, at gebyret opkræves, fordi det indbetalte beløb skal omsættes flere gange. Jeg indbetalte €30 og vandt €500, men de fratrak stadig gebyret, selvom indbetalingen allerede var omsat via gevinsterne. Jeg er glad for at betale gebyrer, men at gå til sådanne ekstremer? Casino Guru burde måske genoverveje sit omdømme og justere sin politik i overensstemmelse hermed, for jeg finder det ikke fair.

Hello, I understand it is not convenient.

Talking about fees, I guess they are similar to what I mentioned in the Trickz Casino Discussion thread.

As far as I understand, those fees are related to withdrawal/deposit transactions. Are you saying the casino has been charging those fees directly to your account? If not, the payment processors are typically responsible for those fees.

Just to be sure, did I get it correctly, please?

Jeg betaler (endnu) ingen gebyrer for indbetalinger her. Jeg bemærkede først ved min sidste udbetaling, at der nu opkræves højere gebyrer; dette var ikke tilfældet med tidligere udbetalinger. Nu opkræves der et gebyr, og for mig er det alt for højt. Hvis jeg skulle vinde og hæve et større beløb her, hvilket jeg tvivler på, fordi RTP'en på dette casino og dets søstersider konsekvent er forfærdelig, ville det blive meget dyrt med indførelsen af ​​det højere gebyr, og udbetalingsbeløbet ville være betydeligt lavere. Gebyret blev trukket direkte af Winnerz under udbetalingsprocessen, ikke af betalingsudbyderen eller min bank.

I see now. thank you for your time and explanation. I'm sorry to see the Casino Guru account closed, though.