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I understand your frustration. So we will let our team try to find out what is needed and see what happens next.
If you have anything new, don't hesitate to let us know.
Winning.io Casino – generel debat (side 2)
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Thank you Jaro
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Hi Novice! I think we both were in a similar situation, I made a 150 USD crypto deposit, they blocked my account, and asked me for the source of my income, which I was surprised to be asked for such a small deposit. I sent them a bank statement with my investments, they refunded my deposit, but they closed my account and voided my winnings. I do not know the reason, they don't have to explain their actions from a legal perspective. Did you talk to them? I suggest you go on chat and ask what happened to your initial deposit, I got mine back at least, even though my account was closed permanently I believe.
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Hi, when you say that the casino took your money without giving you a reason, didn't you try to resolve it somehow? Did you play with a bonus or something like that? Do you have any idea why this might have happened?
If you feel you have a case and would like our help in finding out what might have happened, you can lodge a complaint with us.
Do you think it would be worth it for you?
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