Winpot Casino – generel debat (side 4)

Please try to reach the casino support and let us know how the situation stands whenever possible.

For at være ærlig, er det meget godt. Jeg ville give det 5 ud af 10, fordi det negative aspekt er, at de tager lang tid om at svare i livechatten, hvilket gør, at du mister dine bonusser og missioner, og hvis der går 72 timer, kan de ikke gøre noget ved det.

Sure, I understand why you might take a few points away from them, and on the other hand, why you would give them some positive points if you consider it a good casino overall.

Are the bonuses tied to having to contact customer support, or why exactly do you need to reach out to them to receive the bonus? If they respond slowly and that means you end up missing out on the bonuses, I can understand why that would be frustrating.

Det er bare det, der sker, derfor er dette en anmeldelse, så de kan tage det i betragtning og forsøge at forbedre deres app, og det er derfor, jeg skriver en anmeldelse, ven. Hilsen.

I understand why you wrote this and why you decided to leave a review for the casino—hopefully, they’ll notice it, look into the situation, and improve in the future.

On the other hand, I asked you a few questions that you haven’t answered yet. So, if you have some time, feel free to answer them.🙂

Jeg har klaget i over 24 timer over en indbetaling på 1.000, som jeg har foretaget, og den er stadig ikke blevet krediteret. Supporten bliver bare ved med at lukke samtalerne. De skylder mig mere end 10 bonusser, men de finder altid på en eller anden undskyldning for ikke at give bonusserne eller indbetalingerne ud. Jeg plejede at kunne lide dette casino, men nu er jeg forarget over dem, fordi de er tyve.

I can see that you’re having issues with your deposit. Have you checked whether the deposit went through successfully with the payment method you used? It might be worth waiting a little longer, as the deposit could still arrive later.

I would definitely try to resolve the issue with the casino first, but from what you’ve said, it seems they’ve closed your chat and are no longer dealing with the matter with you, which obviously isn’t an ideal situation.

For now, I’d give it a little more time, as deposits can sometimes arrive slightly later than expected. If nothing changes, I would then try to resolve the issue with the payment provider you used to make the deposit.