Winshark Casino – generel debat (side 8)

got my wins 😊

but i have closed my account with them as i dont like support and their response time during withdrawal/verification

I'm glad that you got your money.

If you are not happy there, it is completely understandable that you don't want to play there again.

May I ask what the process was like when closing your account with them, please?

Jeg spillede hos Winshark og vandt €1.000. Jeg vil gerne udbetale det med to indbetalinger på €500, men de bliver ved med at sige, at min kontobekræftelse ikke virker. Nogle gange virker det ikke, og nogle gange virker det ikke. De snyder mig fuldstændigt. Jeg har ventet i fem dage, og hver gang vil disse svindlere have noget nyt. Det værste casino nogensinde.

Hi, so what does the casino want from you in terms of verification? You won't get your money without passing it successfully. Do they keep asking for documents one by one? 

Feel free to describe it a little more.🙂

Hej, jeg har sendt alt, hvad jeg anmodede om, til verifikation, men de har altid noget at klage over. I går ville de f.eks. have et skærmbillede af min e-banking, men af sikkerhedsmæssige årsager virker det ikke med George. Jeg sendte min kontoudtog, og de sagde, at det var en PDF. I dag fik jeg svar om, at PDF'en ikke virkede, men et billede, én gang sådan her, én gang sådan der. Så ville de have transaktionen fra Google til indbetalingen, men de udstedte heller ikke Google Wallet af sikkerhedsmæssige årsager. Transaktionen er dog synlig på kontoudtoget. De har alt fra mig: mit kørekort, kontoudtog, billeder af mit betalingskort, registreringsformular, faktura med min adresse og navn, officielt dokument, liveoptagelse, lønseddel. Hvad skal de ellers have for at min konto kan verificeres? Jeg har ventet siden fredag. Jeg har også spillet uden bonus og er først begyndt at verificere min konto, efter jeg vandt, men det ser ikke ud til at virke.

Hilsen fra Winshark!

Vi har modtaget dit dokument. Det er dog et papirdokument konverteret til PDF. Vi beder dig om at uploade et tydeligt foto, ikke en scannet kopi.

Upload venligst de ønskede oplysninger under Konto → Bekræftelse → Betalingsbevis.

Tak for din forståelse og opmærksomhed i denne sag.

Hvis du har spørgsmål, hjælper vi dig gerne via livechat eller yderligere

And so they don't want a pdf but as you mentioned a screenshot of the app? I don't understand why a pdf is not enough and I know that some apps don't allow you to do this for security reasons. 

If they insist on it and you can't do it, then I guess I would go the route of opening a complaint. 

Our team would try to assist you and hopefully we could resolve it. So if you're in a jam and nothing goes right for the casino, be sure to let us know.

Først ville de have et skærmbillede, som jeg sagde, virker skærmbilleder ikke med min bank, så tog jeg et billede med en anden telefon, hvilket ikke blev accepteret, så sagde de bankudtog med PDF, så det gjorde jeg, og i dag skrev de igen, at PDF ikke virker, og at jeg skulle tage et billede af bankudtoget. Og de ville også have en Google Play/Wallet-bekræftelse på en pengetransaktion/indbetaling fra fredag den 11. juli, men desværre er det ikke tilgængeligt på min Google Play/Wallet af sikkerhedsmæssige årsager, men transaktionen er synlig på mit bankudtog. Jeg ved virkelig ikke, hvad jeg skal gøre, når bekræftelsen er så kompliceret, og man i bund og grund bliver snydt.

Tak for din hjælp

Philip Busta

So if the casino has problems, click here to file a complaint. Our team will try to help you resolve the verification situation and we'll see if we can. 

If they still want the same document or payment to the casino and it's in a different format and it's no good every time, then I wouldn't wait at all.

Tak, casinoet har kontaktet mig, og bekræftelsen er endelig gennemført. Mange tak.

That's how it got going. I am surprised and pleased at the same time that it worked. 

Take care and let me know how long it takes to withdraw the money.🙂

Good luck. ☘️

Hej, jeg har et spørgsmål.

Jeg vandt €1.885 og udbetalte de første €500.

Skal jeg vente 24 timer, hver gang jeg kan hæve de næste €500? Eller kan jeg hæve €500 nu, og de vil selv behandle hævningen hver 24. time?

Tak, Lg.

Hello, I'd say that's more of a question for the casino. Have you tried asking them? Sometimes I know that players can enter a maximum of 3 withdrawals of 500 and they will come in the order they entered them. Sometimes it happens that the casino sends them all the withdrawals at once. Sometimes you can submit only one like you say and wait until it is successful and then submit again. Or if they have Terms and Conditions that say you can withdraw 500 per day and there is no limit to how many withdrawals you can have pending, I would understand that you can redeem another 500 the next day. 

However, as I said, the best thing to do is to ask them as they should know best.🙂

This casino is a complete scam. If you lose 10k to them, but then somehow win 50 bucks, they will find a way to NOT pay out.

This casino gives online gaming a bad name.

This casino is treating paying customers very badly and needs to be blackballed.

Hello, it seems your experience has been pretty bad based on what you've described. Feel free to give me the details so I can find out why the casino won't pay you, what exactly they're saying, and what's going on.

We'll see if there's anything we can do to help.