4 måneder siden
Hvis du vil diskutere noget i relation til Winshark Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Winshark Casino – generel debat
4 måneder siden
Jeg er meget spændt på, hvor lang tid det vil tage at behandle tilbagetrækningen og bekræfte den. Jeg uploadede dokumenterne til kasinoet i går og gennemførte et live ID-tjek. Kort tid senere kunne jeg ikke se nogen dokumenter på min konto. Livechatten kunne ikke hjælpe mig, og jeg fik besked på at kontakte KYC-afdelingen, hvilket jeg gjorde. Desværre svarede de slet ikke. Jeg vil bare vente og se, hvad der sker i de næste par dage, for den ene gang sagde det, at det ville tage 24 timer at behandle og en anden gang ville det tage 72 timer. Jeg har 500 euro, der venter på udbetalingen.
Automatisk oversættelse:
1
4 måneder siden
Hey, I saw that this casino is still fresh, so we don't know much about it. Anyway, thank you for coming here and telling us what you're going through.
As far as verification is concerned, it's a shame that the casino can't answer you and therefore share important information. I hope that they don't come with the fact that you are still not verified and reject your withdrawal.
Anyway, let's be surprised and see if your money comes without any problems or not. Did you use any bonus here as well or not ?
I'll keep my fingers crossed for you. 🤞
4 måneder siden
I have the same exact problem!
it has been 10 days since my withdrawal request..
4 måneder siden
Og din konto er verificeret?
Automatisk oversættelse:
4 måneder siden
They sent me an email 4 days ago claiming that my account is now verified. It took 6 days to complete the verification process.
Now that the verification is over, my withdrawal of 500 is still pending and no one from finance is replying to my emails
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Jeg modtog en e-mail i dag om, at jeg skulle uploade nogle dokumenter. Det gjorde jeg, og kort efter modtog jeg en e-mail om, at min konto var blevet bekræftet. Jeg sendte derefter endnu en e-mail og spurgte, hvor lang tid det ville tage at behandle min tilbagetrækning. Intet svar endnu. Jeg spillede også uden bonus.
Automatisk oversættelse:
4 måneder siden
I dag er min konto blevet bekræftet, efter at jeg har uploadet et par flere dokumenter. Nu er jeg spændt på, hvor lang tid udbetalingen vil tage. Jeg spillede uden bonus
Automatisk oversættelse:
4 måneder siden
Jeg har nu modtaget denne mail
Automatisk oversættelse:
4 måneder siden
Is your account fully verified at this casino, or is this your first withdrawal request?
I've seen that you have submitted the complaint and our team is waiting for you to answer some additional questions there. Could you please do that? Just use this link if you wish so.
4 måneder siden
They sent me an email 4 days ago claiming that my account is now verified. It took 6 days to complete the verification process.
Now that the verification is over, my withdrawal of 500 is still pending and no one from finance is replying to my emails
4 måneder siden
Oh, ok. That is good that your account is verified now. Hopefully, you will get the money soon. Usually, we give casinos 14 full days to proceed with the payment. Make sure to keep us updated, please.
4 måneder siden
I will. Thank you very much!
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They just made the payment
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Lige nu er den allerede på min konto
Automatisk oversættelse:
4 måneder siden
I did not like the fact that I had to make a complaint here for them to actually pay me.
i will close the account for a while and make up my mind later.
4 måneder siden
Sometimes you have to do whatever it takes to get the money. I'm not even happy if players have to make complaints and it can't be solved without that, but unfortunately that's the way it goes sometimes.
However, would you be able to write the fact that you got the money to Tomas in the complaint so that he can close it ?
Of course I understand that you want to take a break from them and I am not at all blaming you. It's probably the best thing you can do for now.
Good luck and have a good time.
4 måneder siden
Will do.
Thank you for your help. You are all amazing
