I see that you were able to file your complaint, so that is good. Veronika needs some additional information, so please provide that whenever possible.
Also, I would like to ask if you were able to get the first withdrawal, though?
Sorry, I couldn't understand that well.
Jeg kunne ikke hæve penge, de blokerede min hævning, og min konto var min første hævning.
Skal du klage til casinoet eller ej? Du spørger meget, og du giver ikke en løsning. Jeg har allerede sendt dig billeder og alt, hvad der skete, og du fortsætter med at betale. Jeg har også forklaret alt for dig.
I'm sorry, but I am really confused now.
So, let's try it again.
Would you like our complaint team to help you with your issue you experienced at this casino?
If so, please submit your complaint here.
We will wait for the update from you.
Hi
below is what I am experiencing from Winz.io. I feel being treated not fair so want to move on but hesitating due to level up I made an this site for rakeup. See below and let me know you guys think
1. 20% cashback with code "VIP"
-I could actually lose by taking this offer!! I’m at silver4 so gets 5% daily rakeback and 9% weekly cashback but once 20% cashback kicks in, those two gets deactivated. I lost on first week so got bit of cashback but not much if I factor in rakeback and weekly cashback I used to collect anyways I got second week of promo to go thru. It doesn’t make sense so I made ticket so VIP team can review but Stefanie from VIP support confirmed above is how they run. I have screenshot of chat and email which I would like to attach if I have availability to do so.
2. Misleading ViP club page.
-Instruction to join VIP club is false. I only get above 20% cashback by joining "VIP" code with 2500EUR deposit. Their actual VIP is only can be joined by invite which is what Stefanie wrote an email. So I only get above weird calculated "20%? Cashback" but NOTHING ELSE?? I just don’t get to have other 5 that’s on page advertising promo code "VIP"?
whata bonus... 1 spin
Hello is anyone having problems with Winz.io withdrawl
Hello, I moved your question into this official casino thread, allowing you to easily browse what others have thought or experienced. The thread name also includes a link to the casino review, where you can find user reviews.
To me, it sounds like you may have issues with this casino. Has something happened?
At begrænse indsatser ned til 3 euro, fordi du engang vandt 150, er en joke.
Hey, do you mean when you betting on sports? I've seen that at various casinos, but I don't think it's very fair either. Did they tell you the reason?
Hi there.
Does anyone know how long the withdrawal process is and if they had any issues receiving e transfers. I have been having trouble receiving my withdrawals via e-transfer and direct to the credit card used.
Winz representatives have been looking into this concern since last night with no update yet - even after successfully completing the verification.
Hello, if this has only been an issue since yesterday, I would try to give it some time so that the casino has a chance to resolve it. If they have a problem, then I can't say exactly how long it might take.
If you have completed the verification process, then it should be fine, and I would wait to hear from them.
Hi Jaro - thank you for the suggestion.
How long do you think I should wait for because its already been 4 days and it seems like they are trying to delay the withdrawal process to encourage me to keep gambling.
I keep getting the same response that they have not received any updates from the payment provider (Im assuming they are referring to Interac) I have been receiving another e transfers with no problem.
I am not sure how to proceed and I have followed the entire verification process and provided all necessary information.
I don't mean to discourage you, but when a third-party payment provider is involved, there is almost always a delay. Our team of complaint mediators, for example, gives casinos 14 days to resolve similar issues. The fact is that only casino employees can resolve this in practice; however, we can monitor the situation and be available to you.
I believe you did everything correctly, and now the casino has to carry out their part, including their partner, the payment provider. Be patient, please, and keep us posted so we can step in eventually.
Thank you Radka for your assistance - so if I do not receive an update or my payment by December 10th the latest I should reach out to you guys?
You can reach out anytime. In addition to that, you can submit an official complaint right now; your case will be on file, awaiting its turn.
Feel free to browse the complaint and submit one, when you are ready: https://casino.guru/complaints/create
In some cases the complaint may motivate the casino, if you catch my drift. 🙂
Til alle fra Østrig:
Ifølge den østrigske spillelov (GSpG) har online casinoudbydere uden en gyldig østrigsk licens ikke tilladelse til at tilbyde hasardspil i Østrig. Internationalt licenserede casinoer som Winz.io har ikke en østrigsk licens og betragtes derfor som ulovlige i henhold til national lov, når de tilbydes her.
Winz.io opererer under en licens fra Curaçao (Dama NV), ikke under en licens fra det østrigske føderale finansministerium eller en østrigsk regulerende myndighed, som loven kræver. (Winz.io)
Jeg informerede Winz.ios supportteam om, at tilbuddet ikke er juridisk tilladt for østrigske indbyggere. I stedet for afklaring eller refusion blev jeg blot henvist til vilkårene og betingelserne – og efter min anmodning om refusion eller henvisning til den juridiske situation blev jeg blokeret fra chatten i 24 timer.
Spar jer selv for stresset og spil i stedet med velrenommerede og lovligt godkendte udbydere.
Derudover bruger mange af disse platforme tilsyneladende forklædte firmanavne til transaktioner, hvilket gør det vanskeligt at spore betalinger og potentielt kræve dem tilbage.
This casino actually takes players from Austria, but it is not allowed to promote there. It is a hue difference, you know.
As a player from Austria, you should stick to online casinos licensed there, of course, to avoid any issues. It is always very important for everyone to read the terms before playing as well.
Tak for dit svar.
Præcis, ifølge østrigsk lov burde man slet ikke have lov til at registrere sig. Hvis man læser vilkårene og betingelserne, er Østrig ikke opført som et land, hvor hasardspil er forbudt. Når man kontakter casinoet om det, siger de bare, at det er alles ansvar at tjekke, om de har lov til at spille eller ej. Men hvad kan jeg gøre? Jeg har flere gange forsøgt at finde en løsning med casinoet, desværre uden held. Mit næste skridt er at anlægge sag mod casinoet. Jeg ved, at du ikke kan lide at høre dette, men der er ingen anden mulighed. I Østrig er der flere juridiske procedurer og muligheder for at anlægge sag.
Hello, I find this quite an interesting topic, so thanks for bringing it up.
If I remember correctly, Austria has a very limited number of locally licensed online casino operators. In practice, this means that the vast majority of online casinos available on the internet are not licensed there and therefore fall outside of local regulation.
From that perspective, I understand why support teams often point to terms and conditions and emphasize that it is the player’s responsibility to be aware of their local laws and restrictions.
At the same time, I also understand your frustration. From a player’s point of view, it would certainly be easier if all non-compliant options were simply inaccessible.
However, what’s often overlooked is the unintended consequence of strict restrictions like these. When such casinos are effectively hidden, players also lose access to independent reviews, safety warnings, and real user experiences. We regularly see players discovering problematic casinos only after they’ve already lost money, simply because they had no reliable information available beforehand.
Our goal is not to promote unsafe gambling, but to provide transparent information, including licensing details, trust factors, and warnings, so players can make informed decisions.
If I may ask, what outcome were you hoping for in this situation?
I’d be genuinely interested to understand your perspective a bit more. Thank you.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
