Winz Casino – generel debat (side 5)

Mange tak for dit svar.

Jeg havde håbet, at disse casinoer ville blokere spillere fra Østrig og beskytte dem mod betydelige økonomiske tab, da disse casinoer ofte mangler indbygget beskyttelse. For eksempel kunne jeg indbetale €2000 på én dag uden problemer. Men når det kommer til udbetalinger, skal man normalt vente flere dage, eller, som med Mr. Bet, så snart man klikker på udbetaling, igangsættes en udbetalingsanmodning, men pengene fjernes ikke fra din konto. Det betød, at jeg kunne fortsætte med at spille med pengene og tabe alt. 90% af casinoerne bruger ulovlige metoder til at hive så mange penge som muligt ud af folk. Derfor tager jeg nu retslige skridt; jeg har min første retssag mod Roobet, hvor jeg tabte over €12.000. I Østrig er der kun ét lovligt online casino, og det er Win2day, da det er reguleret af staten. Alle andre er ulovlige i Østrig. Ifølge Højesteret er casinoer forpligtet til at refundere indbetalinger. Jeg ville gerne have forfulgt dette med dig, men desværre støtter du ikke sådanne situationer.

Thank you for sharing more details; I appreciate the context very much.

You know, I understand your point about player protection, especially in situations where limits are not enforced and features like delayed withdrawals can make it easier to continue playing and lose more. From a player’s perspective, that can feel very unfair.

At the same time, what you’re describing is not only about legality but also about how individual casinos design their systems and player safeguards. This is exactly why we focus so much on reviewing casinos, highlighting risk factors, and pointing out where player protection may be lacking.

Regarding Austria specifically, you are right that the local framework is very strict and that only a very limited number of operators are officially licensed there. However, the reality is that many international casinos still accept Austrian players, and this creates a grey area where responsibility is shared between the operator and the player.

When it comes to our global approach, we understand that some players choose to pursue legal action based on their local regulations, and that is entirely up to them. Our role, however, is not to act as a legal authority but to provide transparent information, highlight potential risks, and help players make informed decisions before they engage with any casino.

That’s also why discussions like these are valuable and appreciated. They help highlight real player experiences, which can be useful for others who might not yet be aware of these risks.

Hej,

Jeg har et spørgsmål.

Er det muligt at få tjekket et casinos spil og RTP?

Jeg har indbetalt €2600 på Winz.io i løbet af de sidste tre dage og har ikke modtaget nogen gratis spins eller gevinster. Det er ligegyldigt hvilket spil eller hvilken udbyder jeg spiller. Jeg får 100 scatter-symboler i træk, enten to eller tre, afhængigt af spillet. Det sidste scatter-symbol vises aldrig. Jeg har aldrig oplevet at indbetale så mange penge og ikke vinde noget på noget andet casino.

Siden casinoet fik en licens fra Costa Rica, har spillene ændret sig drastisk. For mig grænser dette til svindel og har intet at gøre med hasardspil længere. Det handler ikke kun om de nuværende €2600. Jeg har indbetalt meget mere end det i de seneste uger.

Jeg kontaktede kundesupport via chat og spurgte, hvordan det var muligt, at alle spillene spillede sådan! Svaret var: Hverken casinoet eller udbyderen har nogen indflydelse på spillene. Det er ikke rart at have en taberrække.

Jeg synes, at alle spillene er stærkt riggede. I Costa Rica er der ingen, der vil bekymre sig om, hvis dette casino røver europæere.

Kan nogen hjælpe mig her? Tak.

Hi, I don't think there's anything wrong with that or that it's unusual either. Sometimes it just doesn't work out, and you don't get anything or win even if you put in a few thousand. Other times, you can deposit a much smaller amount and get several bonuses, happened to me too. Chasing bonuses and losses is probably the worst thing you can do in gambling. 

As for the games, I checked our website and it says the games are verified by GameCheck, so it’s all good. Just because you aren’t getting bonuses doesn’t mean the games are rigged.

As for any other tool that would check the RTP, I’m not aware of one. The RTP displayed on the slot is calculated, if my information is correct, based on a million spins. 

Hej,

Jeg har spillet på mange andre casinoer og har aldrig bemærket denne form for opførsel på spilleautomaterne før, især ikke når jeg spiller fra forskellige udbydere. På nogle spilleautomater fik jeg altid gratis spins, selvom de ikke udbetalte. Men ikke på dette casino.

Af denne grund fandt jeg den nuværende spillesession lidt mærkelig.

Winz' hjemmeside skriver, at spillene er blevet anmeldt, men det fremgår ikke, hvornår de blev anmeldt!

Costa Rica har ikke de samme strenge regler som Malta eller Storbritannien. Ingen kan garantere, at spillene og selve casinoet virkelig overvåges.

Tak for dit svar.

Yeah, I get it—if you play often and are used to a certain way of doing things, then when something isn’t at least close to what you’re used to, it feels strange. I’d probably feel the same way.

As for the games, I’ve already said that we’ve verified them with GameCheck. Sure, when it comes to the licensing, specifically Costa Rica, it’s a weaker license, but I doubt that if a casino has a license, any authority would allow it to have fake games.

Jeg oplevede præcis det samme, og jeg er sikker på, at RTP-værdierne blev manipuleret. Chatten under KYC-processen var også bedragerisk, da de havde til hensigt at bedrage mig. Det er bare ærgerligt, at jeg tog dem på fersk gerning.

Alright. Would you be able to tell us if it was eventually resolved? I’d also be interested to know what the final outcome was.

Ja, KYC-proceduren er blevet løst, men som sagt har jeg chathistorikken som bevis på deres forsøg på svindel, og dette skete, da jeg forsøgte at hæve mine gevinster. Typisk adfærd for svindelcasinoer.

Hej,

Efter mit indlæg om at tabe €2600 på kort tid, begyndte jeg at spille igen i starten af ​​juli og vandt faktisk €3000 med en indbetaling på €50 eller €100. Desværre har det været en rutsjebanetur. Til sidst indbetalte og tabte jeg €6000 inden udgangen af ​​juli. Hvilket er helt min skyld. Spillene er fuldstændig døde ved udgangen af ​​måneden.

Jeg spillede igen den 31. juli og modtog en e-mail fra casinoet. De værdsætter mig som spiller og tilbød mig VIP-adgang.

Jeg accepterede og modtog en bonus på €50 uden omsætningskrav.

Efter at have tabt €600, lykkedes det mig at vinde og hæve €1.500. Da jeg i øjeblikket er på ferie, spillede jeg længere end normalt og tabte hele €1.500 igen. Hvert spil syntes at være dødt. Gradvist vandt jeg mindre beløb igen på Novomatic-spil og kom op på €300. Så spillede jeg Big Bass, og pengene forsvandt på ingen tid. Pludselig dukkede to scatter-symboler op, og det tredje blev trukket op på hjulene af en krog. Jeg var heldig og afslørede det rigtige kort til Super Free Spins, hvor jeg vandt €1.200 i de gratis spins. Jeg havde €1.500 tilbage på min konto og modtog straks efter reentry free spins på Snoop Dogg Dollar. Til sidst vandt jeg €2.600.

Casinoet er ikke dårligt. Udbetalinger tager maksimalt 5 minutter.

Det er bare svært at vinde noget og rent faktisk gå i plus. Selvom jeg ikke tror, ​​jeg nogensinde kommer til at gå i plus. Jeg får aldrig det beløb tilbage, jeg allerede har tabt der.

Det jeg prøver at sige med mit budskab er: Det er muligt at få gratis spins og vinde penge. Casinoet er ikke dårligt.

Med venlig hilsen

Thank you for coming back with an update. 🙂

I really appreciate you sharing both the good and the bad parts of your experience. Posts like this are always valuable because they give a much more balanced picture than focusing only on a win or only on a loss.

Enjoy the rest of your vacation, and thanks again for taking the time to share your thoughts with the community!

And were you able to withdraw your money in the end? Also, could you tell me what exactly the casino did that you consider to be fraudulent?

De afviste mine dokumenter flere gange og forhindrede mig i at hæve penge. Derefter måtte jeg bekræfte min konto igen, selvom jeg allerede var bekræftet. Dokumenterne fra Dr. PaysafeCard blev ikke accepteret. Efter jeg havde markeret beløbene for at bevise dem, accepterede de dem, men jeg skulle stadig vise og markere alt først. Chathistorikken er tilgængelig.

I understand. From your perspective, it may have seemed like the casino was unnecessarily dragging things out, delaying the process, and rejecting your documents.

That said, reverification is not uncommon in today’s gambling industry. Whenever a casino rejects documents during either verification or reverification, it’s always best to find out exactly why.

Did the casino explain what they needed from you or what they were unable to see in the documents you provided? From what I can tell, the only issue seemed to be the transactions from your Paysafecard. Was it necessary for you to highlight those transactions because the casino couldn’t identify them on its own?

Supporten kunne ikke selv verificere betalingerne og anmodede om yderligere dokumenter. Jeg fortalte dem, at PaysafeCard ikke leverer andre dokumenter, hvorefter de holdt op med at svare. Så jeg måtte selv markere og forberede alt for at overbevise supporten, hvilket er uacceptabelt, især da jeg har været verificeret i tre år, foretaget flere udbetalinger, og nu bliver jeg bedt om at verificere igen. Det er latterligt!

If you run into any further issues and aren’t sure how to resolve them, our team will be here to help if you need us.

I know this used to be quite a common issue with Paysafecard at many casinos, so I understand that verifying transactions can sometimes be a real headache.

That said, casinos should also understand that not every payment method allows players to provide every piece of information they may be asking for.

So, if you’re not sure what to do next, feel free to reach out and I’ll do my best to help.

Hej,

Jeg følte også, at det var vigtigt at nævne de positive aspekter efter mit negative indlæg og vise, at profit er mulig.

Jeg spillede igen i dag og vandt pludselig €10.500 i gratis spins på Big Bass Splash 1000.

Jeg har aldrig vundet så stort et beløb før, og jeg er utrolig glad. Winz udbetalte pengene til min konto efter kun 10 minutter. Jeg kan virkelig anbefale dette casino til alle. Det er trods alt et hasardspil! Nogle gange er man heldig, og nogle gange er man ikke.

Tak, jeg vil nyde mine sidste 2 dage af ferien, inden jeg skal tilbage på arbejde 🙁

Med venlig hilsen

Hello!

in my opinion all those experiences, good or negative of a sort, are perfectly valid and demonstrate what you mentioned—winnings are about luck, at least at decent casinos. I just add that experience may vary a lot, since every day is different; e.g., casino support may have good days or bad ones too. 😆

Enjoy the two days of vacation left—positive attitude! 2 days is far better than 2 hours! 😉

Wishing you a smooth return to work, good luck and supportive support in casinos. 🍀

I want to share my experience with Winz.io and warn other players to take a close look at how the casino handles withdrawals.

On August 13, 2026 at 23:13, my withdrawal of 400 TRX was canceled. Shortly afterward, my entire balance was confiscated and my account was permanently closed.

Winz.io told me that I had violated their P.9 Anti-Fraud Policy, claiming that I had been using "strategies aimed at gaining unfair winnings."

But what exactly was this supposed strategy?

I only played regular games offered by Winz.io, including Blackjack and Plinko. I also played the slot Sweet Bonanza. I did not manipulate any software, exploit any bug, or use any fraudulent method.

So I genuinely want to understand: How can winning money on games provided by the casino itself suddenly be considered "unfair winnings"?

A generic statement saying "breach of our Anti-Fraud Policy" is not enough to justify confiscating over €1,000 of a player's balance and permanently closing their account.

I am asking Winz.io to provide a clear and transparent explanation and actual evidence of the alleged violation.

If a player wins on games offered by the casino itself, that should not automatically be treated as fraud simply because the winnings are higher than expected.

Until I receive a proper explanation, I consider this an extremely unfair treatment of my account and funds.

https://prnt.sc/usxTHcwHraIK

Hi, situations like this can sometimes be quite difficult to understand. If the casino only gave you a general statement saying that you violated something without explaining what exactly happened, then naturally you’re still left without much of an answer.

Casinos don’t always provide players with very specific details, sometimes because they want to protect their internal procedures. Still, I completely understand why you feel frustrated by the lack of a clear explanation.

If you believe the way the casino handled your case was unfair, I’d recommend submitting a complaint with us. Our team can then review the situation and investigate what happened. Hopefully, we’ll be able to get a clearer picture and help move things toward a fair resolution.

If you receive any new information in the meantime, feel free to keep us updated here on the forum.