2 år siden
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Woopwin Casino – generel debat
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2 år siden
Hello,
I'm hoping I can get some help here.
I have been playing on woopwin for some time and never had any issues.
I got lucky, and made 4 cashouts in 2 weeks. The first of those for amount €400 never reached my bank account.
The withdrawal was processed on 8/4/22.
After a week, I contacted woopwin to report missing cashout. I was told to wait 5 working days. I did this and contacted them again. They requested transaction date,ID and amount and copy of my bank statement from 8/4/22 till 22/4/22. I provided them and heard nothing.
I have just today been in contact with woopwin again, I've been told, I have to wait 11 working days. I was also told by chat agent that she couldn't do anything and then I was disconnected from the chat.
Not sure what I should next..
Any advice/help would be much appreciated
2 år siden
Hello,
sorry to hear about your issue.
I checked unresolved complaints and found that this casino does not cooperate with our complaint team hence some players were not paid. Sadly those complaints are the fresh ones so I reckon that even if you submit your complaint too we will only be waiting if they cooperate or not.
https://casino.guru/complaints/unresolved
Frankly, this is not a decent casino:
1 år siden
Jeg spiller selv eller rettere jeg spillede hos Woopwin. Jeg har en mega klage over løb, men det vil løbe ud alligevel. Jeg var online og så mine pengevæddemål komme af sted. Med et overskud på 2000 € var der pludselig intet at se, fordi der kom en besked om, at jeg var inaktiv! Ja og jeg var angiveligt offline.. På trods af at jeg var online.!!! Det er også sjovt, at intet kan bevises. Kundeservice og den såkaldte tilladelsesindehaver er ikke villige til at afklare og er ikke bekendt med nogen fejl
Automatisk oversættelse:
1 år siden
I'm sorry, but it is always quite hard to prove that something like that happened to the player. I'd say that only the game provider can help in this case.
I did not read your complaint in full, still have you contacted the game provider, please?
1 år siden
Jeg kontaktede woopwin først. Derefter kontaktede jeg licensoperatøren, altså spiludbyderen, skriftligt. Men der er ikke kommet noget svar derfra. Uanset hvordan jeg vender og drejer det, bliver jeg ved med at se billedet for øjnene af mig. Hvordan jeg spiller og vinder med min indsats €735 (2000), og pludselig er gevinsten væk igen, og jeg har kun min startsaldo. Og så vil de fortælle mig, at jeg blev logget ud uden nogen åbenbar grund.
Automatisk oversættelse:
1 år siden
Hello,
well, you should pay attention to the complaint, your cooperation is required, kindly check it out here.
Honestly, I can't imagine how would you prove that it happened. 🙁
Sadly when there's no proof, there's no help...
3 måneder siden
God dag,
Jeg har brug for et tip/råd
Siden den 9. januar 2024 har der været 815 euro på min konto, der skal udbetales via bankoverførsel
Fra i dag den 19. januar 2024 er der ikke foretaget nogen betaling.
Chatten "udsætter dig konstant" - alle lovede datoer til den afsluttende eksamen er overstået. E-mails til kundesupport er ikke engang blevet besvaret.
Hvad kan du ellers gøre?
Ville det være en løsning at annullere udbetalingen og indtaste den igen, eller er det noget pjat?
Tak for din hjælp
VG
Tamino1
Automatisk oversættelse:
3 måneder siden
Well, now that you have submitted the complaint, I'd say you already know there is a time limit we need to follow before we intervene.
And no, I would not cancel the withdrawal if I were you. Actually, I would ask the casino for some time frame or perhaps the transaction code once the casino says it was carried out. 🤔
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