WWIN Casino – generel debat

Hvis du vil diskutere noget i relation til WWIN Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej Daniel,

Jeg åbnede en konto på dette casino for et par dage siden, uploadede derefter mit kørekort via appen til verifikation og spillede i mellemtiden. Jeg var så frustreret, at jeg lukkede min konto. Efter 2 dage ville jeg vide, om min konto stadig var aktiv og logget på igen, jeg var overrasket over, at det var muligt. Jeg uploadede derefter €20 via Aircash og ville spille, først da fik jeg beskeden om, at min konto var blokeret.

Hey, definitely not a situation the players would like to get into. 

So let me ask you a few questions about the situation.

When you tried to verify, were you successful or not? When you closed the account, did you notify the casino or did you do it yourself? When you made a deposit, did you not play any more and the casino just blocked you straight away? 

Dear Harry,

Your account was verified after submitting the required documents.The issue has been resolved, but if you need any further assistance, we’re here to help.

Best regards,

WWIN Customer Support

Kære repræsentant for wwin på denne side, er det værd at vente på dit svar? Eller vil du også ignorere begge mine appeller skrevet fra siden tre gange i den sidste uge

Jeg har brug for hjælp.

Dear User,

Thank you for your message. We can not find your email under this username. Please can you send us an email on : support@wwin.com and share you concerns.

Please can you write following no. in the subject of the email: 171222

Thank you

Best regards, Wwin Team

Jeg skrev til dig fra en e-mailadresse, der også er knyttet til wwin/Modtog du dette brev?

Dear User,

Thank you for reaching out to us. We have received your email and are currently working on your case. Our team will get back to you as soon as possible.

We appreciate your patience.

Best regards,

Wwin Support Team

Tak til repræsentanterne for wwin, alle problemer blev løst virkelig hurtigt. Også tak for fødselsdagsbonussen. det var uventet og behageligt))

All's well that ends well, as they say, eh? Could I know what you were trying to solve and what the casino helped you with? Maybe it would be useful for other players as well. I see it was dealt with promptly which is certainly good news. 

Feel free to let me know.😉

Måske af tekniske årsager så de ikke min ansøgning om hævning af penge, og mine klagesager blev skrevet gennem klageskemaet på hjemmesiden. Ved at skrive til dem direkte via e-mail, løste de alt dette.

Dear Bandera,

Thank you for reaching out to us and for sharing your experience publicly! We're glad we could resolve your issue and that you’re satisfied with our service.

We’re happy you enjoyed your birthday bonus, and we truly appreciate you sharing your positive experience with others.

If you ever need anything, feel free to contact us—we’re always here for you!

Best regards,

WWin Team

I clearly understand and thank you for your reply. 

As for the bonus, did you manage to win anything from it? Did it have any wagering that was advantageous?😉

Denne bonus var penge på kontoen uden yderligere omsætningskrav.

So that's pretty generous I'd say. Well, enjoy them and hope you do well in the casino. 

Har dette casino en livechat eller e-mailadresse, hvor jeg kan kontakte jer?

Der er ingen chat, skriv til mig via e-mail.

Only thing I found was this formular in contact.

Maybe try to "reply" to some post form casino and I see they wrote off the player 2 months ago. Maybe they will also get to you. 🙂

But, what happened when you want to contact them?