X7 Casino – Withdrawal issue and lack of clear communication
I am writing this review based on my personal experience with X7 Casino.
I requested a €2,000 withdrawal and subsequently completed the additional KYC verification requested by the casino. I provided the requested documents through Sumsub.
I later received confirmation from X7 Casino that my KYC had been successfully verified.
Despite this, the €2,000 withdrawal remained pending.
I contacted customer support several times for updates. I was repeatedly told that the withdrawal was being handled by the Payments Team. I was initially given a standard processing timeframe of 24–48 hours, with the additional explanation that some withdrawals could take 3–5 days depending on the review process.
I was also told that my request had been raised for priority attention and that the Payments Team had been notified.
However, I still did not receive the withdrawal.
My main issue is not simply that the withdrawal took longer than expected. The bigger problem is the lack of a clear and concrete explanation of what was actually happening with the payment.
I repeatedly asked whether the withdrawal had been approved, whether it had actually been sent, and what was still preventing the payment from being completed. Instead of receiving a clear status, I continued to receive general responses that the withdrawal was still being processed and that I should remain patient.
I also contacted my VIP assistant, Sean, in an attempt to get additional assistance. Unfortunately, I did not receive a response to my previous message from him either.
To be clear, I completed the requested KYC process, provided the requested documentation, contacted support multiple times, and gave the casino additional time to resolve the situation.
At the time of writing this review, I still have not received my €2,000 withdrawal.
I understand that withdrawals can sometimes require additional checks and that processing times can vary. However, when a customer has completed KYC and is repeatedly told that a payment has been escalated to the Payments Team, I believe it is reasonable to expect a clear explanation of the actual status and a realistic timeframe.
My experience so far has therefore been very disappointing, particularly because of the repeated generic responses and the lack of a concrete resolution.
I will update this review if and when the €2,000 withdrawal is eventually received.