1 år siden
Hvis du vil diskutere noget i relation til X7 Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
1 år siden
Hej Casino Guru..
Jeg ønskede at bekræfte min konto og hæve et lille beløb, som jeg vandt gennem mit indskud.
Mit ID-kort blev også verificeret umiddelbart før jeg sendte en betalingsanmodning, og alt var fint indtil da.
I næste trin af adressebekræftelse har jeg desværre det problem, at uanset hvilke dokumenter jeg har indsendt indtil videre, var ingen af dem tilstrækkelige til at verificere adressen, hvad enten det var et kontoudtog, internet- og telefonregning eller elregning, de gerne vil have en PDF og da jeg for nogle af dem, som elregningen eller telefon og internet, kun kunne konvertere den tilsvarende faktura til en PDF, accepteres den ikke selvom alt stemmer. Jeg ved ikke, hvilke muligheder jeg skal indsende, så adressen endelig kan bekræftes, og jeg kan få min udbetaling igennem. Kan du måske hjælpe mig med at løse problemet med casinoet.
Jeg vil også lige nævne, at kundeservicen der er rigtig venlig og altid forsøger at hjælpe, men de har desværre ikke andre muligheder end at sende sagen videre eller fortælle mig, at PDF-filen er tydeligt synlig eller bare ikke egnet. Et skærmbillede af fakturaen accepteres ikke der.
Redigeret
Automatisk oversættelse:
1 år siden
Hello, I understand you have a problem with verification of your address. I see that you say that chat is trying to help but it can't do much. You don't have any alternative which is a pity but I think there must be some document that you will have in pdf where your address will be alright. Have you tried to ask the support if they know of such a document or what other players who can provide it in pdf form are sending ?
Nevertheless, we give casinos 14 days to resolve the verification process, but if you can't get anywhere and you think it will stay that way and you have used everything you have available, then I would recommend you to file a complaint with us and we will see what can be done.
You can do so here on this link. ⬅️
Hopefully you will be able to sort everything out and you also be able to withdraw the money without any other issues. If you manage to move forward, be sure to let me know.
SvarCiter1
1 år siden
so this just happened, saw this X7 casino ad on another big casino review page and were naive enough to believe that since they had 7/10 in score it must be a good place. Deposited around 1000 dollars without any bonuses involved since i have learnt from my previous scam encounters on the web 😹👌 made my first 1000 usd withdrawal after some luck ( tried to make an withdrawal ) then i continued playing and under this time they added 75 usd to my account for a bronze upgrade or some scam ( read about it in the junk mail after this ) and under the time that i were playing with their money i made 3~4 2 usd loosing bets on a game that wasnt allowed. Please note that i had not even read about, accepted or asked for this money. Got some luck and wanted my second 1000 usd withdrawal. I then deposited 100 usd ( no bonus involved ) again and made a super 2 usd bet on olympus 1000 and were really happy i had like 4k on my account. I then made my third withdrawal of 1000 usd. After a week were they wanted to see my papers and all and lots of wait i were verified, i were still waiting and finally i got a mail. They confiscated all my money! Because they inserted 25-75 ( cant remember ) usd and i lost three bets on an game not allowed, without me even wanting their scam money at all, this should be criminal and i feel totally helpless. I wrote to their license holder the full story yesterday and i am waiting for an aswer, i contacted the place i saw their advertisements and they made the decision that once i sign up on the site i accept all their rules and that i should have clicked the box to read these rules first (?) this is fraud. ( they pay this site for being visible, good score and i cant even review the casino or share my story ) they dont let me post a review, dont even answer. So guys.. do not make the same mistake as i did! Do not get involved with Starscream ltd. at all! I promise that you will regret it, and do not trust all casino review pages with " the most trust worthy reviews in the world " they are getting paid and wont even help or let you share your true story
Redigeret
1 år siden
In this case, I would suggest you file a complaint here with our team, and they will look deeper into this issue and try to solve it. Just follow this link to do so, please, and let us know if you need any other help.
1 år siden
thank you i will try this! appreciate it
1 år siden
Hi there, I simply felt that I should ask about your progress. How is it going, something new, perhaps?
1 år siden
No they have confiscated over 2000 on x7 casino because they added 75 dollar bonus into my account without me even wanting it and all my wins after that bonus is gone, I did even deposit and made a real big win on a game with my own money, they stole it all. It says I have 1000 dollar on my account I guess that’s the money I won before they could add bonus money, but doesn’t seem to be able to withdraw it. It have been pending a couple of days nothing happens. Isn’t the first time this happens, I got thousands of dollar confiscated on Locowin as well and after that I promised myself never play with bonus again, and now they add bonuses without even asking instead
1 år siden
avoid this scam casino, my cashout is now pending 7 days and every day they say that i should wait, so 100% will not get my cashout
1 år siden
As explained in your complaint, we give casinos 14 full days to proceed with the payment before our complaint team can intervene.
May I ask if your account is fully verified at this casino and if you had any successful withdrawals there before?
Please be patient and try to avoid any early conclusions.
1 år siden
can delete my complaint, they just cancel my cashout and left only my deposit on my account
so do not recommend to play there
1 år siden
In fact, this is a very valid reason to keep the complaint running. The casino has decided to void your winnings, but that does not mean it is a fair solution, so, in order to find out, access the complait and provide every detail about this new event. If you close the compalint now, the casino won't be puush in case its actions were unfair and you will also lose chance to get support. Not a good idea, if you ask me.
Update it right now by accessing the complaint instead. 👈
2 måneder siden
They also lie about who owns them to avoid liability. See attached
1 måned siden
Dette er en sand svindelhjemmeside. Jeg indsatte penge med min kones kort, vandt 1.000 euro i spilleautomaterne, og de ville ikke give mig dem, fordi kortet, jeg indsatte dem på, ikke var i mit navn! Jeg har anmeldt svindlen til de relevante myndigheder.
Udbetaling < [email protected] >
Lør. 29. nov., 11:01
HEJ,
Vi skriver til dig angående din udbetalingsanmodning på €1.000,00. Vi har desværre måttet afvise din udbetalingsanmodning på grund af en overtrædelse af vores vilkår og betingelser, som følge af indbetalingen til en tredjepartskonto. Bemærk venligst, at kun indbetalinger foretaget via konti i dit navn er tilladt.
Derfor er dine gevinster blevet annulleret, og din første indbetaling på €20,00 vil blive refunderet til den samme konto, der blev brugt til indbetalingen (xxxxxxxxxx). Bemærk venligst, at dette vil være tilgængeligt inden for 3-7 hverdage.
DISSE 20,00 EURO MANGLER OGSÅ.
DOBBELT SVINDEL
Automatisk oversættelse:
1 måned siden
Hello,
I understand that, from your point of view, such action seems almost irrational, and I respect your feelings. However, I believe it is good to mention a few facts here:
The moment you created your casino account, you agreed with the terms and conditions and became obliged to follow them while interacting with the casino. That includes that you are only allowed to use your own payment options and finances. those are the rules.
I understand you are frustrated, but it seems you did not read the rules in the first place, which is solely your responsibility.
Unless any other circumstances stand in between, I'd say the casino is correct. Most casinos won't even return the deposit, just to be precise.
I'm sorry.
1 måned siden
CASINOET HAR RET, HVIS DET IKKE ACCEPTERER HÆVNINGER FRA MIN KONES KORT
JEG GENTAGER OG BEKRÆFTER......SVINDEL ANMELDT TIL POSTPOLITIET
Redigeret
Automatisk oversættelse:
1 måned siden
Well, you are not correct either, I'm afraid.
The casino's rules state what is allowed and what is not. No one will check your transaction because the rules say it is prohibited to use someone else's payment options. You did it anyway, which was a mistake. If you read the rules, you would know.
Your logic suggests you need someone else to control your actions; however, in reality, you are obliged to do so on your own.
I suggest that you calm down and reconsider the situation.
Police certainly won't help you correct your mistake. No capslock or venting will change the past. 🙏
1 måned siden
JEG VIL SIGE DET I ENDE ... SVINDLER, JEG VIL IKKE ANBEFALE DEM TIL HELE VERDEN
Automatisk oversættelse:
1 måned siden
Well, in that case, I also have a well-minded recommendation for you: Do not play in casinos if you are not ready to read the rules.
Such behavior only makes you look even less competent in this situation. Don't you think?
To follow the rules, you must read them. Not to scream around once the damage is done.
I know it is challenging, but we all make mistakes. What really matters is what you can get out of it.
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