Romi, mange tak for svaret, men jeg er meget uenig i din vurdering af situationen.
Ingen penge tilbage på din saldo" – Dette ignorerer fuldstændig det faktum, at Ybets annullerede mine udbetalingsanmodninger uden begrundelse. Legitime kasinoer holder udbetalingsanmodninger afventende, indtil eventuelle problemer er løst, eller i det mindste kommunikerer en klar tidsramme til spilleren. Ybets gjorde ingen af delene. Jeg gentagne gange bad dem om opdateringer via e-mail og live chat, men de holdt simpelthen op med at svare Fordi de annullerede mine udbetalinger, blev pengene tilbage på min konto. ubeskyttet at påstå, at skylden ligger hos mig for at spille saldoen, efter uger med at blive ignoreret, er både uretfærdigt og urealistisk opgivet håbet om at modtage mine gevinster på grund af manglende kommunikation fra Ybets.
"Ikke kasinoets skyld, især hvis det er på udbyderens side" – Jeg vil gerne præcisere, at jeg kontaktede NetEnt direkte, og de bekræftede, at der ikke fandt nogen spilgennemgang sted for min sejr på Jack & The Beanstalk. Påstanden om en "udbyders anmeldelse" var falsk, hvilket betyder, at forsinkelserne udelukkende var Ybets' ende. Hvis kasinoet vælger at bruge stalling taktik under påskud af en ikke-eksisterende anmeldelse, er dette absolut deres skyld og viser uetisk adfærd.
"Kasinoet fortjener ikke at blive straffet" - Denne udtalelse er forvirrende. Ybets udviste en fuldstændig mangel på professionalisme ved at nægte at svare på mine henvendelser i over en måned og ikke give nogen gennemsigtighed om den påståede anmeldelse. Værre, de annullerede aktivt udbetalingsanmodninger, hvilket efterlod mine gevinster sårbare. Flere spillere har rapporteret lignende problemer med Ybets på tværs af dette forum og på platforme som Trustpilot og AskGamblers. Dette er ikke en isoleret hændelse, men et klart mønster af uredelighed. Hvis disse handlinger ikke berettiger ansvarlighed, hvad gør så?
Jeg forstår også, at måske ikke alle oplysningerne i min klage blev gennemgået fuldstændigt eller blev fejlfortolket. For eksempel stod det klart i min klage, at den pågældende sejr kom fra ét spil – NetEnts Jack and the Beanstalk. Jeg foretog den første tilbagetrækning lige efter. At antyde, at der var behov for yderligere undersøgelse af "hvilke spil og udbydere" er forkert. Min påstand var ligetil.
Endelig kan det stigende antal lignende klager mod Ybets ikke ignoreres, ikke? Mens Casino Guru fortsætter med at fastholde Ybets' høje score, bliver flere spillere vildledt til at tro, at dette er et pålideligt casino.
Dette svar føles som et forsøg på at flytte skylden over på spilleren igen. Dette afspejler ikke kun dårligt på Ybets, men underminerer også Casino Gurus troværdighed som en platform beregnet til at beskytte spillere.
Redigere:
Jeg kan godt lide, hvad Radka skrev for 2 uger siden i denne tråd, hvilket giver håb om, at der i det mindste vil blive udstedt en form for advarsel mod Ybets, men alle de forskellige beskeder fra Casino Guru-repræsentanter er forvirrende.
'Vi er blevet informeret om det alt for høje antal klager, der er indgivet mod dette kasino, og jeg frygter, at vi kan blive nødt til at vente på en konklusion om, hvad der er sket. Jeg forstår, at det ikke er sådan, tingene skal være.."
Romi, thank you so much for replying, but I strongly disagree with your assessment of the situation.
No money left in your balance" – This completely ignores the fact that Ybets canceled my withdrawal requests without justification. Legitimate casinos keep withdrawal requests pending until any issues are resolved, or at least communicate a clear timeframe to the player. Ybets did neither. I repeatedly asked them for updates via email and live chat, but they simply stopped responding. Because they canceled my withdrawals, the funds were left in my account, unprotected. Claiming that the blame lies with me for playing the balance, after weeks of being ignored, is both unfair and unrealistic. To clarify, I had not touched the balance for 34 days after my initial withdrawal request. At that point, I had given up hope of receiving my winnings due to the lack of communcation from Ybets.
"Not the casino’s fault, especially if it’s on the provider’s side" – I want to clarify that I contacted NetEnt directly, and they confirmed that no game review took place for my win on Jack & The Beanstalk. The claim of a "provider’s review" was false, meaning the delays were entirely on Ybets’ end. If the casino chooses to use stalling tactics under the pretense of a nonexistent review, this is absolutely their fault and demonstrates unethical behavior.
"The casino doesn’t deserve to be punished" – This statement is baffling. Ybets displayed a complete lack of professionalism by refusing to respond to my inquiries for over a month and providing no transparency about the alleged review. Worse, they actively canceled withdrawal requests, leaving my winnings vulnerable. Multiple players have reported similar issues with Ybets across this forum and on platforms like Trustpilot and AskGamblers. This isn’t an isolated incident but a clear pattern of misconduct. If these actions don’t warrant accountability, then what does?
I also understand that perhaps not all of the information in my complaint was fully reviewed or was misinterpreted. For example, my complaint clearly stated that the win in question came from one game—NetEnt’s Jack and the Beanstalk. I made the first withdrawal straight after. Suggesting that further investigation was needed into "which games and providers" is incorrect. My claim was straightforward.
Finally, the growing number of similar complaints against Ybets cannot be ignored, right? While Casino Guru continues to maintain Ybets’ high score, more players are being misled into believing this is a trustworthy casino.
This response feels like an attempt to shift the blame onto the player, again. This not only reflects poorly on Ybets but also undermines Casino Guru’s credibility as a platform meant to protect players.
Edit:
I do like what Radka wrote 2 weeks ago in this thread, which gives some hope that at least some sort of warning would be issued against Ybets, but all the different messages from Casino Guru representatives are confusing.
'We have been informed about the excessively high number of complaints submitted against this casino, and I fear we may have to wait for a conclusion regarding what has been happening. I understand this is not how things should be.."
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