Ybets Casino – generel debat (side 38)

Godmorgen, Radka! Radka, jeg håber du har det godt! Jeg har denne konto på ybets.net, og indtil videre er jeg i gang med kontobekræftelsesprocessen, det er lidt langsomt i øvrigt! Jeg vil gerne vide, om dette casino har en udbetalingsgaranti, fordi der er mange rapporter om, at det ikke udbetaler!

Hello! I would be much better off if the verification you mentioned were smoother. To be completely honest with you, this casino has a few sins from the past. Some players have experienced excessive delays in KYCs or with payout speed, leading to frustration and loss of money. The signs are that the situation has improved, but I still remember some of the people I mentioned. Well, don't let me scare you; I can say that the casino mostly pays, yet sometimes it takes a lot of time and effort. I would consider "a bit slow" a positive sign. Don't get me wrong here; I know how silly it probably sounds. Let's stay in touch to see how effectively your verification and your payouts will both be carried out. 🙂

Radka, ja, jeg har alt dokumenteret, skærmbilleder, al historikken. Jeg anmodede om udbetalingen inden for 24 timer, og de sendte en e-mail til KYC-verifikation! I går sendte jeg e-mailen, og i dag gik jeg ind i chatten for at tjekke status. De bad mig vente, jeg venter på de næste trin! Jeg ville virkelig sætte pris på det, hvis du kunne hjælpe mig med denne proces! Tak på forhånd!

We'll wait for your updates regarding the whole situation, and if necessary, our complaint team is always ready to step in. Just know that we are unable to do so before the 14 days from your withdrawal pass.

I hope it'll all be done without any delays, though.

Jeg er stadig i gang med at verificere de dokumenter, jeg blev bedt om at sende den 1. april. Jeg sendte dem lige efter, jeg modtog e-mailen. I dag sendte jeg en anmodning om feedback, og de bad mig vente, de er stadig inden for tre dage. Ville I råde til at åbne en tvist for at gribe ind efter denne periode?

Well, you can file a complaint at any time, but our team is able to intervene when the 14-day time period passes.

yeah they do the same to me

Er der andre, der i øjeblikket oplever problemer med udbetalinger hos Ybets, eller bilder jeg mig bare ind?

Min udbetaling har stået fast på "afventer" i over 72 timer nu, selvom tidligere udbetalinger blev behandlet problemfrit inden for cirka 24 timer. Supporten tilbyder kun de samme standardfraser som "vent venligst" eller "24-72 timer" uden konkrete oplysninger. Der har ikke været noget svar på e-mails sendt til finansafdelingen.

Ifølge anmeldelser tegner der sig langsomt et tydeligt mønster: udbetalinger fungerer normalt i starten, men så snart det tager lidt længere tid eller bliver hyppigere, trækker alt ekstremt ud uden nogen reel kommunikation.

For at være helt ærlig:

Er det også tilfældet for dig, eller har du bare været heldig?

Hvorfor er der ingen klare oplysninger om status her?

Hvor længe skal man egentlig vente på sine udbetalinger?

Jeg har ret svært ved at forstå, at man bare bliver overset uden at se nogen fremskridt. Er det nu standardpraksis hos Ybets, eller sker det kun med bestemte spillere/indsatser?

Can you please tell us more about this so we can see if we can help? Why is the casino delaying your withdrawal? 

Hi, I’d say the key is to wait and be patient. If your payouts have been coming in relatively quickly so far, maybe the casino is just experiencing a delay and that’s why they’re giving you general responses. 

We give casinos 14 days to pay out players, but I believe that since you haven’t had any problems so far, it’s just a matter of time before you receive your next payment.

But if nothing changes, be sure to let us know, and we’ll be here for you.

Hey Ybets tell me again i am a liar, you finally close my account after 1 week asking for that, and same time you told me i lie you scam me many times, you delay cashouts for reason to scam players!

No it seems your team defend more the casinos than players!

I ask report so many cases in 4 casinos, and your team dint help, answer very slow, the casinos told me a liar, so i waste my time here!!!!!!!!!!

Dear user, let me remind you of all fair warnings I gave you in the past week. No one here said you lied, and this forum is a place where we cannot submit complaint requests on your behalf or reopen once-closed cases. You know that already; I told you that. The way you have been interacting on the forum prevents us from helping you.

Kindly provide consistent and understandable information and follow the guidance we provided you with; otherwise, you won't get any further.

Thank you for your response.

I understand the 14-day waiting period and I am aware that delays can happen in general.

However, in this specific case, the situation and the statements from the casino’s support and finance department do not appear consistent with the actual status of my withdrawal.

The casino claims that the delay is related to payment processing or external providers. However, the withdrawal is still marked as cancellable, which indicates that it has not yet been forwarded to the payment provider and is still in internal processing.

I have also provided screenshots and timestamps showing that there has been no meaningful progress or status change despite repeated assurances from the casino that everything is being processed normally.

From my perspective, the responses from the casino remain generic and do not clearly address the actual stage of the withdrawal.

I would kindly ask you to review the complaint again in light of this information and consider requesting a more specific and transparent explanation from the casino regarding the internal status and the reason for the delay.

Thank you for your support.

Did I see correctly that you’ve already received the money, since your complaint is marked as resolved?

Well, yes—if you could still select "Cancel," it probably hadn’t been sent yet. But as I said, if you’ve been receiving payments normally up until now, I wouldn’t worry. Sometimes players just have to wait a little while. 

Hej, jeg ville spørge om problemet med Ybets er løst endnu, med hensyn til om de vil overføre gevinsterne eller ej. Jeg vandt 8000 euro, og jeg ved ikke, hvad jeg skal stille op med det nu...