Zoccer Casino – generel debat

Hvis du vil diskutere noget i relation til Zoccer Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, jeg kan ikke åbne en klage. Den bliver ved med at blive slettet uden at jeg sender en e-mail fra jer. Er der nogle problemer?

Hej Radka, jeg har prøvet to gange at indgive en klage over Zoccer, og den bliver ved med at blive slettet uden nogen meddelelse. Kan du fortælle mig, hvad der foregår?

Hello, sadly I cannot see the details, just two rejected requests; however, I suggest you thoroughly check your email folder, the trash bin, the promos folder, and the updates folder. You should get info about why the request could not be approved.

Jeg har ikke modtaget nogen besked om dette. Det ville være meget nyttigt at forstå hvorfor.

I see and checked with colleagues. As far as I was told, you got an email. Basically, we cannot resolve complaints about missing licenses, if that helps clear the matter.

Hej, det handler ikke om den manglende licens, men om den forkerte fremstilling af en licens, de ikke har. Jeg har oprigtigt talt ikke modtaget en e-mail, men det gør jeg aldrig, selvom det står i min profil. Kan jeg indsende klagen igen? Som sagt handler det om en hjemmeside, der falsk hævder at have en tysk licens. Guru burde da helt sikkert håndtere dette.

Unfortunately, even if you submit your complaint again, it will be rejected. We do not deal with complaints regarding licenses.

Not sure I trust this casino.

i deposited few times yesterday then had weird chat experience.

Chat agent made spelling mistakes. Kept removing my bonus spins and readding them.

I then had 2 batches of free spins. Both 100 spins on the same game with 20 cent value.

After I completed each batch they both paid the exact same amount $8.56.

For that to happen right down to the exact penny would be impossible. So I dont know if these guys are using gimped games or if the freespins they give are predetermined.

But I want you to stop reading and think for one second. How can two batches of 100 spins each end on the EXACT same amount? Impossible.

I have screenshots of both amounts.

Just felt very sketchy.

It sounds weird, but perhaps it is not impossible, though.

Have you tried to confront the casino itself regarding this, please?

I would really like to know what they have to say about it, for sure.

"We cannot change the outcome of a game" is their response.

Think of all the cents and dollars and amounts you win from 100 free spins.

From both batches to equal the exact same amount tells me quite clearly I either just ran into something that is 450 billion to one...or the games are gimped

I understand your conclusion; at the same time, licensed casinos really have no ways of changing games' outcomes when it comes to games from certified providers, they also do not have any kind of access, so I would personally vote for the first possibility you mentioned.

Yet, I agree it makes one wonder; it surely does. 🙂

Thanks for sharing these endeavors.

Hej. Jeg vil gerne vide, hvordan Casino Guru er kommet til den konklusion, at Zoccer Casino tilhører Sentoka Ltd.-gruppen.

Deres hjemmeside angiver ikke, hvem der ejer eller driver det (det er meget mistænkeligt, at de skjuler disse oplysninger). Da jeg spurgte i livechatten, bad de mig om at kontakte dem via e-mail. Det gjorde jeg, og svarene var undvigende; først sagde de, at de ikke forstod spørgsmålet, og så holdt de helt op med at svare.

Det her er ikke et casino, jeg har stor tillid til. Tak.

Hello, that's a fair question, however, without a straight answer.

In most cases, casinos' affiliates or promo partners provide the info; if the casino is licensed, we verify it through the official license list. In any case, each casino must state its owner or provide it like any other registered online company, so that's another source. Sorry but I can’t tell you where specifically the info came from in this specific casino.

You said you did not trust it much. any issues we can help with?

Hmm, I tried to find it but couldn't either. Maybe it was there when we updated the review, but it's not there anymore. Maybe the casino removed it, so I'll have our team look into it.

Why is this so important right now, though?

Hej Jaroslav.

Det forekommer mig vigtigt, fordi det er et casino, der opererer uden licens, men du værdsætter det positivt.

Hvis det tilhører en stor gruppe med flere casinoer, ville det give mig visse garantier; det tilhører dog Sentoka Ltd, en mindre kendt gruppe.

Afslutningsvis, ukendt ledelse, ingen licens, ingen åbenlys forbindelse til andre casinoer – hvorfor en så god vurdering?

Jeg prøver bare at finde ud af mere, inden jeg åbner en konto.

tak

The fact that it’s part of a group that’s generally good might play a role. Of course, complaints have the biggest impact; in other words, since there have been almost none regarding this casino, there’s no reason so far why it should have a low safety index. 

The fact that it doesn’t have a license is factored into the safety index, but whether a casino has a license doesn’t entirely determine whether it’s good. But you’re right that it’s better if the casino has one—you have someone to turn to in case of problems—though I have to point out that this isn’t the case with every license. So I’d probably look for more information before opening an account here. 

Hello, so I am to the site and have seen other threads about dodgy casinos etc and I am chasing some help. Basically I am VIP 4 on Zoccer and ive deposited thousands upon thousands and havnt even withdrawn yet. So tonight I got a weekend bonus for 50 percent of deposit and I deposited 200. So got $300 all up to play with. Finally I had some awesome luck and must of got a max win or something on a slot on a $4 bet it paid 16k. Anyway, I kept wagering away never going above $5 spins and I got up to 24k. I was so happy and then It alerted me I finished wagering when I had 23.4k left and took my money away completely and left me with 1k?!?! How can they do this, please help friends! Cheers

Hello, I imagine this was an unexpected surprise. In such situations, though, the most important piece of the puzzle represents the casino's explanation of the events and whether such action is inline with the bonus or general terms. May I therefore ask what explanation the casino provided?

Ive been back and forth with emails mate. Most that dont get replied to and I keep getting shuffled around while they "investigate" ive messaged both support and VIP support emails. Ive provided screenshots, time stamps everything. No explanation yet what so ever. Been 48 hours+