Zoccer Casino – generel debat (side 2)

Thank you for response You know, even though I imagine what I aim to say is probably weird, 48 hours are probably insufficient to investigate the account properly because it more or less depends on why the check was initiated and what questions have risen, if you catch my drift. Moreover, casinos usually do not share any details until the investigation has been completed and a decision has been reached. I'm sorry to say this, but it takes time, and no one outside the responsible team can speed things up. Of course, some other delay can be involved, but as I said, it is usually not the update the casino provides...

Let's stay in touch to see what is about to happen. Perhaps the solution is around the next corner.

Hej.

I dag blev en af ​​mine klager over Zoccer markeret som "uløst", og de fik 2064 sorte point.

Jeg vil gerne vide, hvad din vurdering bliver, når den bliver revurderet. Alternativt vil jeg gerne vide, hvornår den bliver opdateret.

tak

Hello, I’m sorry that your complaint was marked as unresolved and that the casino didn’t actually bother to resolve the issue.

The safety index is always updated once a week, if I remember correctly, usually on Wednesdays. So the safety index will likely only be updated next week if your complaint was just closed now.

Tak. Kan du tjekke, om vurderingen allerede er faldet på grund af klagen? For omkring en måned siden var vurderingen 7,4, og i går, da jeg tjekkede, var den 7,2.

Klagen har 2064 sorte punkter, og jeg ville blive overrasket, hvis faldet havde været så minimalt, men jeg vil gerne have dig til at bekræfte, at faldet stadig er under behandling.

Mange tak for din opmærksomhed

I checked our system, and based on the timing, it looks like the Safety Index has not yet been adjusted because of your complaint, if I understood it correctly.

As I mentioned before, the Safety Index is updated once a week, usually on Wednesdays. So, most likely, the casino's rating will be lowered further next Wednesday to reflect the black points from your complaint.

Tak, Jaroslav

Hej. Noten er blevet opdateret på casinoet.

Jeg skriver disse linjer med den hensigt ikke at fornærme nogen.

Hvorfor skulle Casino Guru have interesse i at beskytte så stor en gruppe af casinoer? ALLE casinoer tilknyttet Zoccer har over gennemsnittet bedømmelser, og i ALLE af dem er spilleranmeldelserne forfærdelige. Det er mistænkeligt, for at sige det mildt.

I mit tilfælde havde casinoet en score på 7,2. Det taber en klage (2064 sorte point) for en sag så alvorlig som uagtsomhed i forbindelse med ansvarligt spil, med et højt beløb i tvisten (17500 euro), og casinomanageren samarbejder næsten ikke og svarer ikke på Kubo, og deres nye score er 7,0.

Hvorfor tillader I visse casinoer at misbruge spillere så åbenlyst og ustraffet?

The Safety Index is based on several different factors, not only on player experiences.

At this stage, where the casino is in our system, player complaints usually have the biggest impact, that is true, but other factors can also influence it. For example, if a casino belongs to a group that has a certain reputation, whether good or bad, that can also have an impact on the casino.

I would also like to add that the way the Safety Index changes depends on how a complaint is classified and how the case develops. You had an unresolved complaint, but the reason listed there is that it is an uncertain case.

This means that, in the end, it may not have as severe an impact on the casino because the case is considered uncertain. If the case had ended differently, or if it had been clearly classified as unresolved without it being uncertain, the impact could have been stronger. Especially if the casino did not provide any meaningful response, as was the case here, or only provided limited information that was not relevant.

So I believe the classification currently assigned to your complaint is the main reason why the Safety Index only dropped by the amount it did.

Regarding user reviews, those do not directly affect the Safety Index. That is how it works.

Det giver ingen mening. Klagen er afsluttet med dommen "uklar", fordi casinoet nægter at svare yderligere.

Jeg har sendt alle beviser for, at det, jeg siger, er sandt. På et tidspunkt stopper casinoet med at deltage i tvisten og svarer ikke, og i stedet for at blive straffet for det, drager de fordel af det?

Hey there, not every situation is that clear. I guess we both understand that for you the matter is clear, but the mediator may need more supporting evidence to consider the casino as "guilty" as you do. It happens, and I get it's not what you expected. Not much else we can add here on the forum, though.

Your experience matters and remains visible to others on the forum.

That's basically all we can add at this point.

De lukkede min konto og indbetalte ikke €1500, selvom den 3-dages periode, de har i deres vilkår og betingelser, allerede var udløbet, da de lukkede den.

Kan du hjælpe mig med at løse denne sag?

tak

dmg8178

linje

Hi, did the casino tell you why they closed your account?

I can see that you’ve already opened a complaint and it’s currently under review. You mentioned there that you were trying to withdraw €1,500 and that the casino’s stated three-day processing period has already passed without the withdrawal being completed.

That said, weekends often don’t really count toward processing times, and I’d also take the withdrawal timeframe stated in the casino’s terms with a bit of caution. Even if they say three days, it can sometimes take longer depending on several factors, including the payment method used.

One more important question: did you win this money through sports betting only, or did you also play casino games such as slots or table games?

Hej.

Tak for svaret

Min konto blev lukket sidste fredag ​​den 21. august 2026, da jeg anmodede om en udbetaling via chatten.

Tilbagetrækningen blev anmodet den 18.08.26 kl. 9

Jeg har klaget flere gange via e-mail og chat, og de løser ikke udbetalingsproblemet.

Gevinsterne kom fra spilleautomater.

Hello dmg8178, and thanks for your prompt response. It is good to know the winnings are related to slots; just in case such a need would eventually arise as the complaint progresses, please also mention this info to your mediator. In any case, even though I know how odd this may sound, the complaint feature is designed to allow casinos 14 full days to resolve the payout with all the associated checks and procedures; still, I see Tomas aims to collect as many details as possible even now.

We will also gladly stay in touch here on the forum.

Godmorgen

Mange tak for dit svar

Så vi skal vente maks. 14 dage, ikke?

Good morning!

You are welcome.

Usualy yes, but every complaint is unique and the mediator progresses based on what seems to be most effective. When it comes to delayed payments, there is the 14-day rule; from a logical perspective, though, it changes when the casino, for example, finishes all the checks, makes the final call and considers the matter closed. Under those circumstances, there is no need to wait further before we step in to investigate what led the casino to that specific conclusion.

I'd say you do not have to worry about it now. Tomas will inform you properly. 🙂

Zoccer Casino is A SCAM

Hey, can you also tell us why you are of this opinion?

Godmorgen,

Jeg vandt på ZOCCER.com, en side der tidligere har udbetalt mig gevinster hurtigt.

I dag, efter endnu en sejr, og mere end 5 hverdage er pengene stadig ikke ankommet.

Rapporten vil blive fjernet, og der vil blive givet et andet svar, hvis der modtages nogen. Mange tak!