Zoccer Casino – generel debat (side 2)

Thank you for response You know, even though I imagine what I aim to say is probably weird, 48 hours are probably insufficient to investigate the account properly because it more or less depends on why the check was initiated and what questions have risen, if you catch my drift. Moreover, casinos usually do not share any details until the investigation has been completed and a decision has been reached. I'm sorry to say this, but it takes time, and no one outside the responsible team can speed things up. Of course, some other delay can be involved, but as I said, it is usually not the update the casino provides...

Let's stay in touch to see what is about to happen. Perhaps the solution is around the next corner.

Hej.

I dag blev en af ​​mine klager over Zoccer markeret som "uløst", og de fik 2064 sorte point.

Jeg vil gerne vide, hvad din vurdering bliver, når den bliver revurderet. Alternativt vil jeg gerne vide, hvornår den bliver opdateret.

tak

Hello, I’m sorry that your complaint was marked as unresolved and that the casino didn’t actually bother to resolve the issue.

The safety index is always updated once a week, if I remember correctly, usually on Wednesdays. So the safety index will likely only be updated next week if your complaint was just closed now.

Tak. Kan du tjekke, om vurderingen allerede er faldet på grund af klagen? For omkring en måned siden var vurderingen 7,4, og i går, da jeg tjekkede, var den 7,2.

Klagen har 2064 sorte punkter, og jeg ville blive overrasket, hvis faldet havde været så minimalt, men jeg vil gerne have dig til at bekræfte, at faldet stadig er under behandling.

Mange tak for din opmærksomhed

I checked our system, and based on the timing, it looks like the Safety Index has not yet been adjusted because of your complaint, if I understood it correctly.

As I mentioned before, the Safety Index is updated once a week, usually on Wednesdays. So, most likely, the casino's rating will be lowered further next Wednesday to reflect the black points from your complaint.

Tak, Jaroslav

Hej. Noten er blevet opdateret på casinoet.

Jeg skriver disse linjer med den hensigt ikke at fornærme nogen.

Hvorfor skulle Casino Guru have interesse i at beskytte så stor en gruppe af casinoer? ALLE casinoer tilknyttet Zoccer har over gennemsnittet bedømmelser, og i ALLE af dem er spilleranmeldelserne forfærdelige. Det er mistænkeligt, for at sige det mildt.

I mit tilfælde havde casinoet en score på 7,2. Det taber en klage (2064 sorte point) for en sag så alvorlig som uagtsomhed i forbindelse med ansvarligt spil, med et højt beløb i tvisten (17500 euro), og casinomanageren samarbejder næsten ikke og svarer ikke på Kubo, og deres nye score er 7,0.

Hvorfor tillader I visse casinoer at misbruge spillere så åbenlyst og ustraffet?

The Safety Index is based on several different factors, not only on player experiences.

At this stage, where the casino is in our system, player complaints usually have the biggest impact, that is true, but other factors can also influence it. For example, if a casino belongs to a group that has a certain reputation, whether good or bad, that can also have an impact on the casino.

I would also like to add that the way the Safety Index changes depends on how a complaint is classified and how the case develops. You had an unresolved complaint, but the reason listed there is that it is an uncertain case.

This means that, in the end, it may not have as severe an impact on the casino because the case is considered uncertain. If the case had ended differently, or if it had been clearly classified as unresolved without it being uncertain, the impact could have been stronger. Especially if the casino did not provide any meaningful response, as was the case here, or only provided limited information that was not relevant.

So I believe the classification currently assigned to your complaint is the main reason why the Safety Index only dropped by the amount it did.

Regarding user reviews, those do not directly affect the Safety Index. That is how it works.

Det giver ingen mening. Klagen er afsluttet med dommen "uklar", fordi casinoet nægter at svare yderligere.

Jeg har sendt alle beviser for, at det, jeg siger, er sandt. På et tidspunkt stopper casinoet med at deltage i tvisten og svarer ikke, og i stedet for at blive straffet for det, drager de fordel af det?

Hey there, not every situation is that clear. I guess we both understand that for you the matter is clear, but the mediator may need more supporting evidence to consider the casino as "guilty" as you do. It happens, and I get it's not what you expected. Not much else we can add here on the forum, though.

Your experience matters and remains visible to others on the forum.

That's basically all we can add at this point.