2 år siden
I decided to set up this thread because one of our dedicated members made a good point when it comes to user reviews, and I'd like to continue here.
Thank you CasinoStreamer88 🙂.
I'll paste in your last post about this subject.
Concerns about user reviews
2 år siden
Hej kære Radka 🙂
Jeg forstår og ser også problemet. 🙂
Desværre er der mange spillere, der giver dårlige vurderinger, for eksempel lige efter 1 eller 2 indbetalinger, fordi de desværre tabte, og de er frustrerede.
Det er præcis det punkt, som jeg personligt finder noget uretfærdigt over for casinoerne.
Efter min mening er din side trods alt så velkendt og succesrig, at mange spillere kommer til din side først for at vælge casinoer, hvilket jeg synes er fantastisk!
Du gør alt rigtig godt her, og jeg er rigtig glad for, at du findes! Men jeg ville ønske, at der var en form for system, hvor for eksempel kun verificerede spillere gav vurderinger, eller de kun var tilladt, hvis man havde en vis erfaring i casinoet.
Jeg tror bare, der skal noget til, der tilfredsstiller begge sider 🙂
Jeg kan virkelig godt forestille mig, at det er meget ubehageligt og dårligt for casinoer, når folk giver dårlige vurderinger, fordi de andre så måske kigger efter noget andet, og det vil skade casinoet.
Men det, der generer mig personligt mest, hvis jeg skal være ærlig, er netop dette emne. 🙂
I går lagde jeg mærke til på et casino, der er nyt, at det har 5 brugeranmeldelser, at jeg tror, 4 ud af 5 anmeldelser er falske, fordi det er en person, der skriver anmeldelser på flere konti, så casinoet bliver præsenteret godt, hvilket ikke nødvendigvis skal være tilfældet.
Jeg føler mig personligt svigtet af dette. 🙂
Jeg ville registrere mig der i går og kiggede på anmeldelserne på forhånd, og da jeg så, at jeg undgik kasinoet, fordi jeg bare følte mig en smule narret 🙂
Jeg kan skrive til dig privat, hvilket casino jeg mener, hvis det skulle være vigtigt for dig 🙂
✌🏼🌿✌🏽
Automatisk oversættelse:
2
2 år siden
Hello there 🙂
I feel that we should discuss user reviews separately, outside ABO's general thread. I'm sure that lots of players feel the same.
I understand your point, allow me to add that Daniel explained what we do to prevent that pretty well here.
We still act in accordance with rules that have been set to keep user reviews genuine, it's not as easy as you may think 🙁
3.11. The purpose of reviews and ratings created by Users on the Website is for them to reflect truthful experience of players at individual casino websites. That is why we reserve the right to delete User reviews which were created by Users after being motivated to do so by the casino, for example by offering them a bonus in exchange for a positive review.
3.12. We do not have the Users' permission to share their personal information, including their e-mail address, with the casino websites which they reviewed or rated on our Website. Therefore, we cannot share this information with the casino to help identify the User who submitted a review on our Website. If a casino wishes to identify the User or communicate with them, representatives of the casino are able to directly respond to the User's review"
We also intended to give casinos a chance to respond to reviews, so fake players posting bad reviews can be exposed by the casino directly, we try to "cover the rest".
All admins are very concerned about the quality of the user reviews that are approved, we do everything we can to uncover bad intentions.
Feel free to name casinos openly, we do not have to hide anything. 🙂
If you personaly don't like that idea, email me: radka@casino.guru
Redigeret af forfatter 2 år siden
1
2 år siden
Tak for det udførlige svar, nu ved jeg mere. 🙂
Først og fremmest kan jeg slet ikke forestille mig, hvor meget arbejde du har her 🤯 så mange ansøgninger om klage eller andre ting, man kan virkelig undre sig over, hvordan du formår at gøre det hele så professionelt!
Det er godt, at kasinoer har mulighed for at svare på anmeldelser, da det ville være lidt uduelig, hvis de ikke kunne.
Jeg vil gerne tale åbent om kasinoer, men jeg vil ikke smutte/skrive til nogen, fordi jeg kan tage fejl, og af den grund er jeg mere en person, der ikke nævner navne. 🙂
Men jeg lagde mærke til noget, jeg gerne vil vise dig 🙂 Jeg skriver en mail til dig ✌🏼✌🏽
Automatisk oversættelse:
2
2 år siden
Hi, dealing with user reviews sometimes feel like a fight with windmills since we receive hundreds of fake reviews from players who created multiple accounts, but we also receive many fake reviews that are written by casinos themselves.
We also prepare a little change where only registered members will be able to write the user reviews. I also had the idea of enabling the option to write the reviews only to somehow verified users, but that would reduce the amount of submitted reviews drastically. We constantly work on improvements and I believe that a major improvement should be implemented by the end of this year. That improvement will make sure that more experienced players and users that engage more on CasinoGuru will have stronger impact on the user rating compared to newly registered users.
1
2 år siden
Hej kære Daniel! 🤜🏻🍀🤛🏽
Jeg har hørt fra Rakda, at du arbejder på det, og jeg må sige, at det lyder som en god idé og bestemt en masse arbejde på samme tid! Men én ting skal du vide, nogle af dine medlemmer værdsætter dit arbejde UTROLIGT!! Jeg er bestemt en af dem!
Jeg er sikker på, at du med tiden og en masse tålmodighed og kærlighed vil opnå alt, hvad du og dit team sætter dig for!
Og jeg vil støtte dig så meget jeg kan!!
Længe leve guru-teamet✌🏽 🤜🏻🍀❤️🤛🏽✌🏼
Automatisk oversættelse:
2
2 år siden
Ps: Tak fordi jeg måtte være en del af det. 🙂
Det er sjovt at snakke med så søde mennesker, som altid er ved din side 🍀
Automatisk oversættelse:
2
2 år siden
We are so glad to have you here. And it's not because you still appraise us so high - very often 😂, but because you can advise and calm other players in need, and keep an eye on details we may miss.
That's what's worth mentioning!👍
Redigeret af forfatter 2 år siden
1
2 år siden
Tak Radka 🙂
Hvis jeg kan hjælpe samfundet, er jeg glad for det! Vi har alle brug for lidt hjælp 🙂
Jeg ønsker dig en god dag!
Automatisk oversættelse:
3
5 måneder siden
Kære moderator, jeg skrev en anmeldelse for 2 kasinoer, anmeldelserne blev afvist, før det skrev jeg til et projekt fra et af de generelle netværk, det blev godkendt. Hvorfor sker dette? Jeg kan give skærmbilleder af, at jeg er en rigtig spiller i disse kasinoer.
Automatisk oversættelse:
5 måneder siden
I have sent you an email explaining everything. I hope you understand why your reviews were rejected first. It was because our internal system detected some similarities. It should be fixed by now. Thank you for your cooperation.
4 måneder siden
Hello dear! Why were my reviews deleted?
4 måneder siden
Hello there,
Thank you for getting back.
You can check your email for an explanation we provide upon every rejection. According to our system, it seems that "Unfortunately, we need to reject your review since our internal system detected too many similarities to other reviews submitted already to this casino. We do this in order to keep the user rating as genuine as possible."
The same goes for all your rejected reviews, I'm afraid.
I'm not saying our detection tool is always correct, so perhaps you can send us screenshots showing your active casino accounts and deposit or withdrawal history, so it is obvious your account existed when you submitted the reviews. What do you say? We are available at community@casino.guru
To keep the rating unbiased, we only need to be certain you are a real player with real experience.
1
4 måneder siden
Thank u, i sent screenshots to your email 🙂
4 måneder siden
Thank you,
Sadly, none of those show the casino's name, date of account creation, or the same casino username you entered when submitting both reviews.
I would like to ask you to provide screenshots confirming that you have registered the accounts with the provided username before you submitted both user reviews.
The whole team appreciates your understanding and cooperation. 🙏
3 måneder siden
Hello, could you please review the refusals to publish reviews.
3 måneder siden
I would say that we have checked everything and the result was as you stated in the reason. It is important to note that one review per account is always allowed.
21 timer siden
God dag! Du svarer mig ikke. Jeg spurgte dig, hvorfor min anmeldelse af casino r7 blev afvist? Svar venligst på min besked.
Automatisk oversættelse:
21 timer siden
Hi, I looked into it and it's because our system has evaluated that there are many similarities in your user review. It is always important to remember that one user review is allowed per casino from one account.
But if you have any proof that you have a casino account, you can send it to email- community@casino.guru
It would be best if your login, some gameplay history and the like were visible. 🙂
