Hello,
has your account been fully verified, please?
You can freely search all the relevant threads simply by using the "search" tool:

I think you can find relevant discussions here:
https://casino.guru/forum/complaints-discussion/boomerang-casinos
https://casino.guru/forum/casinos/boomerang-casino-withdrawal
https://casino.guru/forum/casinos/boomerang-casino---general-discussion
https://casino.guru/forum/feedback-and-suggestions/boomerang-casino-payout-withdrawal
A lot of players got paid after some time though.
Hello,
kindly check the previous post, you'll find useful info about the casino there.
As far as I can see there are no unresolved complaints, so I'm assuming, that the casino may face some technical issue. Furthermore, the casino earned a good reputation, I hope it would be solved soon.
I'd ask the casino whether it is possible to opt for a different payment option.
Maybe it could help.
Jeg fik min Boomerang Casino-konto lukket skriftligt den 15. august 2023 på grund af ludomani, og casinoet bekræftede kontolukningen og min afmelding fra deres mailingliste via e-mail. Trods denne bekræftelse modtog jeg senere yderligere reklame-SMS'er og andre reklamebeskeder, selvom jeg udtrykkeligt havde anmodet om, at min e-mailadresse og kontaktoplysninger blev fjernet fra alle markedsførings- og reklamedistributionslister. Desuden var jeg, på trods af den angiveligt lukkede konto, i stand til at logge ind igen, hvilket resulterede i yderligere indbetalinger og tab på i alt €1.630. Efter at have fratrukket €500, der allerede var blevet hævet, kræver jeg stadig €1.130 tilbage. Casinoet har indtil videre afvist en refusion og henviser kun til en klausul i deres vilkår og betingelser, der angiveligt siger, at ingen refusion er mulig, når en indbetaling er blevet satset. Mit hovedpointe er imidlertid, at en konto, der tidligere var lukket på grund af ludomani, tilsyneladende ikke blev effektivt blokeret, og jeg fik adgang til platformen igen. Desuden anser jeg, på trods af min anmodning om at slette e-mailsene, den fortsatte afsendelse af reklamebeskeder for at være en overtrædelse af databeskyttelsesreglerne, da jeg mener, at mine data ikke længere bør behandles til reklameformål. Casinoet ser ud til at være licenseret på Curaçao, og derfor vil jeg gerne vide, om og hvordan man effektivt kan indgive en klage der. Derfor spørger jeg forummet, hvordan chancerne for succes med en refusion vurderes, hvilken klagemyndighed der ville være mest passende i dette tilfælde, og om jeg også skal kontakte en databeskyttelsesmyndighed ud over licensmyndigheden.
Tak på forhånd for jeres meninger og forslag.
Hello, that's sadly something that happens and if the advertising company is not capable or willing of excluding your email, we have no handy tips to fight it. Based on the problem gambling matters you described in many other threads, I would go for the more direct steps, such as deleting email accounts, changing phone numbers, and so on. Simply put, any technical obstacle you can put behind you and the casinos you've ever played at or perhaps aim to play at.
I'm currently not aware of any app capable of blocking such promos.
I want to share my experience with Boomerang Casino so other players can be aware and hopefully avoid similar problems.
In April 2026, I had around €20,000–€20,800 in my Boomerang account. I had deposited around €1,000 and accumulated the balance through live casino games.
I requested withdrawals, and one withdrawal was successfully processed and paid.
After that, I still had a substantial balance in my account. Shortly afterward, Boomerang closed my account and withheld the remaining balance.
When I contacted them, they later referred to Terms and Conditions 9.1, 9.3 and 9.4 and said that I had breached their rules. However, in the communication they sent me, they did not clearly identify the specific game, bet, transaction, date or activity that supposedly violated the rules.
I have never used bots, cheating software, automated systems or exploits, and I completely dispute the allegation.
I have provided Casino Guru with my chat history, emails, withdrawal confirmation, account information and other evidence.
My complaint is now being handled by a dedicated Casino Guru Resolver, who will communicate with Boomerang and investigate the matter.
I am posting this not to make accusations before the investigation is finished, but to warn other players to keep records of their deposits, gameplay, withdrawals and all communication with the casino.
If anyone has experienced a similar situation with Boomerang, especially an account closure and confiscation of a large remaining balance, I would appreciate hearing about your experience and what happened in the end.
I will update this discussion when I receive a final outcome.
Hi, and thanks for sharing your case with us.
I think it’s best not to jump to any conclusions before the situation is properly investigated, just as you said. Michal has now taken over your case and will contact the casino, so I’m also curious to see how they explain their position, especially since they referred to three different points in their Terms.
Based on what you described, it may seem that even the casino’s position isn’t completely clear yet, but hopefully they’ll provide our team with all the relevant information and evidence so everything can be properly explained.
For now, we’ll have to wait and see how the complaint develops. If you receive any new information in the meantime, definitely let us know.
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Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.
Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.