Boomerang casino udbetaling

Er der nogen, der kender boomerang-kasinoet, der venter på min udbetaling, sker der ikke noget!?

Er der nogen der har erfaring med casinoet

Hello,

has your account been fully verified, please?

You can freely search all the relevant threads simply by using the "search" tool:

I think you can find relevant discussions here:

https://casino.guru/forum/complaints-discussion/boomerang-casinos

https://casino.guru/forum/casinos/boomerang-casino-withdrawal

https://casino.guru/forum/casinos/boomerang-casino---general-discussion

https://casino.guru/forum/feedback-and-suggestions/boomerang-casino-payout-withdrawal

A lot of players got paid after some time though.

Har nogen formået at hæve deres gevinster på boomerang casino? I en uge er betalingen stadig suspenderet, og assistancen siger altid, at der er tekniske problemer.

Er det en fidus?

Hello,

kindly check the previous post, you'll find useful info about the casino there.

As far as I can see there are no unresolved complaints, so I'm assuming, that the casino may face some technical issue. Furthermore, the casino earned a good reputation, I hope it would be solved soon.

I'd ask the casino whether it is possible to opt for a different payment option.

Maybe it could help.

Jeg fik min Boomerang Casino-konto lukket skriftligt den 15. august 2023 på grund af ludomani, og casinoet bekræftede kontolukningen og min afmelding fra deres mailingliste via e-mail. Trods denne bekræftelse modtog jeg senere yderligere reklame-SMS'er og andre reklamebeskeder, selvom jeg udtrykkeligt havde anmodet om, at min e-mailadresse og kontaktoplysninger blev fjernet fra alle markedsførings- og reklamedistributionslister. Desuden var jeg, på trods af den angiveligt lukkede konto, i stand til at logge ind igen, hvilket resulterede i yderligere indbetalinger og tab på i alt €1.630. Efter at have fratrukket €500, der allerede var blevet hævet, kræver jeg stadig €1.130 tilbage. Casinoet har indtil videre afvist en refusion og henviser kun til en klausul i deres vilkår og betingelser, der angiveligt siger, at ingen refusion er mulig, når en indbetaling er blevet satset. Mit hovedpointe er imidlertid, at en konto, der tidligere var lukket på grund af ludomani, tilsyneladende ikke blev effektivt blokeret, og jeg fik adgang til platformen igen. Desuden anser jeg, på trods af min anmodning om at slette e-mailsene, den fortsatte afsendelse af reklamebeskeder for at være en overtrædelse af databeskyttelsesreglerne, da jeg mener, at mine data ikke længere bør behandles til reklameformål. Casinoet ser ud til at være licenseret på Curaçao, og derfor vil jeg gerne vide, om og hvordan man effektivt kan indgive en klage der. Derfor spørger jeg forummet, hvordan chancerne for succes med en refusion vurderes, hvilken klagemyndighed der ville være mest passende i dette tilfælde, og om jeg også skal kontakte en databeskyttelsesmyndighed ud over licensmyndigheden.

Tak på forhånd for jeres meninger og forslag.

Hello, that's sadly something that happens and if the advertising company is not capable or willing of excluding your email, we have no handy tips to fight it. Based on the problem gambling matters you described in many other threads, I would go for the more direct steps, such as deleting email accounts, changing phone numbers, and so on. Simply put, any technical obstacle you can put behind you and the casinos you've ever played at or perhaps aim to play at.

I'm currently not aware of any app capable of blocking such promos.

I want to share my experience with Boomerang Casino so other players can be aware and hopefully avoid similar problems.

In April 2026, I had around €20,000–€20,800 in my Boomerang account. I had deposited around €1,000 and accumulated the balance through live casino games.

I requested withdrawals, and one withdrawal was successfully processed and paid.

After that, I still had a substantial balance in my account. Shortly afterward, Boomerang closed my account and withheld the remaining balance.

When I contacted them, they later referred to Terms and Conditions 9.1, 9.3 and 9.4 and said that I had breached their rules. However, in the communication they sent me, they did not clearly identify the specific game, bet, transaction, date or activity that supposedly violated the rules.

I have never used bots, cheating software, automated systems or exploits, and I completely dispute the allegation.

I have provided Casino Guru with my chat history, emails, withdrawal confirmation, account information and other evidence.

My complaint is now being handled by a dedicated Casino Guru Resolver, who will communicate with Boomerang and investigate the matter.

I am posting this not to make accusations before the investigation is finished, but to warn other players to keep records of their deposits, gameplay, withdrawals and all communication with the casino.

If anyone has experienced a similar situation with Boomerang, especially an account closure and confiscation of a large remaining balance, I would appreciate hearing about your experience and what happened in the end.

I will update this discussion when I receive a final outcome.

Closing the account with €20k still inside is serious. If they claim a rules breach, they should clearly show what bet or action caused it.

Hi, and thanks for sharing your case with us.

I think it’s best not to jump to any conclusions before the situation is properly investigated, just as you said. Michal has now taken over your case and will contact the casino, so I’m also curious to see how they explain their position, especially since they referred to three different points in their Terms.

Based on what you described, it may seem that even the casino’s position isn’t completely clear yet, but hopefully they’ll provide our team with all the relevant information and evidence so everything can be properly explained.

For now, we’ll have to wait and see how the complaint develops. If you receive any new information in the meantime, definitely let us know.

Exactly. They only referred to the terms but haven’t shown me what specific bet or action I supposedly violated. Casino Guru is now investigating it.

Nu er alt, hvad der er tilbage, at vente og se, hvilke beviser Boomerang fremlægger. At blot nævne tre vilkår og betingelser uden et konkret væddemål virker ret svagt for mig.

Update – new explanation from Boomerang

There has been a new development in my complaint.

Boomerang has now told Casino Guru that my account was closed following an internal review concerning certain Open Banking deposit transactions and that, as a result, my account balance was adjusted.

However, this appears to be different from the explanation I was originally given directly by the casino. I was previously told that I had allegedly cheated at one of their sister casinos and that this was the reason for closing my Boomerang account.

I have therefore asked Casino Guru to clarify whether these are separate allegations or whether they are somehow connected.

I would also like Boomerang to identify the specific Open Banking transaction(s) they are referring to, including what was allegedly wrong with them and how this justified withholding my remaining balance.

For clarity, I deposited around €1,000 and accumulated approximately €20,000–€20,800 through live casino gameplay. I successfully received a €500 withdrawal before my account was closed. After that, the remaining balance was withheld.

I continue to deny using bots, automated systems, cheating software or exploits.

Casino Guru's resolver, Michal, is currently waiting for supporting evidence from Boomerang and will independently review the information once received.

I will update this thread again when there is a further development.

Alright then. I can see that some of the casino’s statements have changed along the way, so we’ll have to see what Michal receives from them next.

I’d say that could be very important for how the whole case develops from here. Hopefully, we’ll get some clearer information and the situation will ultimately be resolved without further problems.

Thank you, Jaroslav. I appreciate you and Michal taking the time to look into this. I agree that the clarification from Boomerang and the supporting evidence will be very important. I’ll wait for the next update and hopefully the matter can be resolved fairly.

At de bliver ved med at ændre deres forklaring er det mærkeligste. Først taler de om fælder, og nu om Open Banking. Hvis de vil tilbageholde så mange penge, bør de give en klar grund og bevise det.

Boomerang has again replied to Casino Guru saying that they have requested additional information from their relevant department and are still waiting for a response.

However, they still haven't provided the specific evidence or transaction details requested by Casino Guru's resolver, Michal.

This is also interesting because Boomerang's explanations have changed during the case. I was originally told that my account was closed because I had allegedly cheated at a sister casino. More recently, Boomerang told Casino Guru that the closure was related to certain Open Banking deposit transactions.

I'm still waiting to see what evidence Boomerang provides and how they justify withholding my remaining balance.

I will update this discussion when there is any further development.

Hello, do you also have an experience with this casino?

It would be great if the casino finally provided something more concrete so the case doesn’t get unnecessarily prolonged.

Hopefully, their next update will actually contain some relevant information that gives us a clearer idea of what’s going on and helps move the case forward.

Boomerang has now replied to my latest request and stated that my case has been passed to the relevant department. They said they will inform me when they have an update.

At this stage, I still have not received the specific evidence or transaction-level details explaining why my remaining balance was withheld.

The Casino Guru resolver, Michal, has already asked Boomerang to provide the relevant evidence and has given them a final opportunity to substantiate their decision.

I am still hoping that Boomerang will provide a clear explanation and resolve the matter fairly. I remain open to a reasonable resolution directly with the casino.

I will update this discussion again when I receive further information.

Hello, thank you for keeping us updated. I imagine this has not been easy and I too do hope to see some concrete answers very soon. That's, in my opinion, the best way to achieve a fair resolution that Michal certainly aims for.

🤞🍀