Hej med dig,
Jeg forstår, at det kan ligne en forsinkelse set fra dit synspunkt, men så vidt jeg forstår, blev du verificeret i 2021, så på den anden side kan dine personlige oplysninger være forældede. Det faktum, at du har bestået KYC eller enhver anden verifikation i fortiden, betyder ikke, at du er verificeret resten af dit liv.
Hvis jeg må, beder jeg dig om at samarbejde med casinoet, for hvis du ikke gør det, bliver du ikke bekræftet, og det betyder, at du ikke vil modtage gevinsterne. Du har vundet et stort beløb, og det er også muligt, at det udløste yderligere checks, men bare rolig - det er helt normalt.
Gør dit bedste for at bestå verifikationen (og ja, det kan endda tage 14 dage i nogle tilfælde), hvis alt er i orden, er der ingen grund til ikke at betale dig ud.
Bekræftelsen betyder ikke, at kasinoet snyder dig.
Hello there,
I understand that it may look like a delay from your point of view, but as far as I understand, you were verified in 2021, so on the other hand, your personal information may be outdated. The fact that you have successfully passed KYC or any other verification in the past does not mean that you are verified for the rest of your life.
If I may, I ask you to cooperate with the casino, because if you don't you will not get verified and it means you will not receive the winnings. You've won quite an amount and it is also possible, that it triggered further checks, but do not worry - it's quite normal.
Do your best to pass the verification (and yes it can take even 14 days in some cases), if everything is in order, there is no reason not to pay you out.
The verification does not mean that the casino is scamming you.
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