Hvad skal man gøre, hvis et kasino ikke vil betale dig, hvad du har vundet? (side 2)

Well, it depends on the current situation. But more importantly, our Complaint Team also needs further explanation of these events. Use this green link now to update them, please. 🙏

I bet we could also use more details here, just make sure to address the complaint first.

Jeg vandt på mxcasino, og de lukkede min konto sammen med alle mine gevinster, men jeg har fanget alt

Hi, we don't have such a casino in our database, could you post me the url? Also, when the casino closed your account and took your money, did they explain why? It would be good to know some reason. 

So please let me know and we'll see what we can do. 

https://www.mxgana.com/pages/casino

Hej, de gav mig ingen information, de gav mig bare et kontant depositum på min konto, og de svarede ikke længere på deres support.

Dette var, hvad de gav mig som svar.

Dette var mit sidste overskud, før jeg blev fyret

So this casino is a form of an app yes? Did you have to download it to your mobile? From what you sent, it looks like a social casino. 

I see you've been banned for something abnormal. I don't know what that means, actually. Have you tried emailing them or something to find out more? We didn't learn much that way.

Du kan også downloade det til din mobiltelefon, det har du faktisk. Et kasino, som de tidligere anbefalede at komme ind på, hedder gana 777, og jeg prøver at tale med support, men de svarer mig ikke.

Well, if they don't answer you, I would probably be inclined to file a complaint. Our team would try to help you with your situation. 

Of course, since we don't have this casino in the system, you can choose any other casino when you submit your complaint, but write in the description of the problem which one you are playing so that our team can change it.

Can you do that? 

If so, here is a link where you can open the complaint. 👈

I hope we can help you.

Good luck. ☘️

Before activating a bonus, make sure the restricted games list doesn’t include your favorites.

Nej, min indtjening er med genindlæs penge ikke med bonus

That's your recommendation, yes? What else should be avoided with bonuses? Do you also read the general Terms and Conditions? For bonuses I would say that this is quite important because not everything is always written directly next to an offer. 🙂

Okay, so your problem still persists? I tried to help you in my last reply to you where I left a link to open a complaint using green letters. 

Do you feel you don't need it? 🤔

Selvfølgelig, ja, tusind. Jeg undskylder, forstår du, jeg fortalte dig først, at de havde lukket min konto, fordi jeg prøvede og bad om at få min konto tilbage, og jeg troede, at nu ville de betale mig min indtjening, men de har ikke gjort det. Jeg sætter stor pris på hjælpen.

Yes I saw it, I was suggesting the help. 

From what I have noticed, I see that you have already requested the complaint, so I hope that we will be able to assist you. 

If you find out any new information, let me know.

I'll keep my fingers crossed for you that it turns out well.🤞

Mange tak for hjælpen. Jeg håber også at kunne gøre krav på disse gevinster. Jeg sætter pris på det.

agree with you

Hey there! First off, congrats on your win—that’s awesome! If a casino isn’t paying up, stay calm and gather all the evidence you can: photos of your win, game screens, or anything else proving it. Politely speak to a manager or customer support to resolve the issue. If that doesn’t work, mention filing a complaint with the gaming authority—they take these matters seriously.

I once hit a jackpot, and the casino claimed a "malfunction." I stood firm, asked for a written explanation, and mentioned contacting regulators. Magically, they paid up soon after! The key is to stay cool, know your rights, and not back down. Good luck—I hope you get what’s yours!

Hi there! Not a bad approach, I'd say. Could you tell us which casino it was? I'd say it was quite a happy end because the forum is full of completely different stories 🙂.