I got a called from DCI "Department of Criminal Investigation." They told me that Juicystakes.eu is not sanction in Iowa or in the United States of America. They're based out of South America and are located in Curaco. They're advice was, I hope you didn't deposit much money because this is a rogue website without any licenses to operate in the US. Out of any complaints I followed, I had to take it to the next level since noone didn't want give me any answers.
Casino Analyst
Public
2 YEARS AGO
Hello Richard,
I would like to inform you that Juicy Stakes Casino has provided a sufficient evidence that you have breached casino's T&C. I'm afraid there is not much we can do in this case. First of all, you breached the casino's T&Cs by opening more than one account. I believe I've never seen T&Cs in any casino that would allow opening more than one account. Unfortunately, we’re rejecting this complaint.
Best regards,
Juli
This is the answer I got two years ago. Which, I didn't have ttwo account nor did you do your research. This is bad. Maybe next time, trust the consumer more than the casino operating illegally.
Hello,
This casino operates under an unverifiable license. Well, illegal does not mean unfair. I appreciate your sharing! It is vital to bring up such concerns - but this is only one side of the coin isn't it?
Have you noticed we have never received an update from you?
Your complaint was closed as "Player stopped responding - REJECTED"
I'd say, this is not a matter of trusting players if you suddenly stop cooperating.
Remind yourself here, please.
Kindly resend all relevant communications to our Data Team, you may actually help protect players by doing so.
Thank you.
Well, it's because you sided with them. Have you ever talk to their live chat? It should be enough to see the other side of the coin? Please take time and try to chat with them and tell me what you think lol.
You suddenly stop responding, ignore all the notifications, and then come here and blame Casino.guru. What's your only argument? Casino guru is on their side, sorry but it's ridiculous, you're just babbling nonsense.
Well, we didn't. But I'm not surprised to hear that.
You can always follow up with the complaint, make screenshots and respond to your complaint properly within the time given. It is pointless to beat the bush now, I'd say.
Have you seen this, I wonder?
9 MONTHS AGO
Did they ever specify why didn't you pass the verification? Was there something wrong with the documents?
9 MONTHS AGO
Dear damac33,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
8 MONTHS AGO
The complaint will be now closed for the above mentioned reason.
____________________________________________________________________
So, what are we supposed to do now, in your opinion?
Thanks for the response. This is very helpful and insightful information. I put all the information in there that would need to open a case. Do you need to see my month in the hospital with Covid that cause low sodium and other health problems at the time? Did you factor in any reason why I wouldn't respond? Your repsonse is to try to get a rise out of me, but I cannot give you the satisfaction.
My suggestion is just talk to support about anything and you'll see it's a rogue/scam site. You wouldn't be able to do anything even If the case was open. That's how they operate. I just want you to put them on the blacklist so others don't get scammed out of their money.
you haven't responded in almost a a week
This is my experience
You guys have yet to send me the $22,540.89. What is going on with my money?
Dear RICHARD,
We are contacting you from Juicy Stakes.
Your account has been reviewed, and the decision has been made to permanently close your account, as it did not pass our security checks. This decision will not be reversed.
In the event that a new account is created under your name, it will be closed.
Regards,
Ginger
Juicy Stakes Security Team
This is my only site I've ever used.
Where does that money go? I won a lot of money off cash games so that mans multiple people are out of money. I asked what justifiable reason they had my account close and to steal my funds and I was told I might know someone that has chargebacks. Might, not do, but might. It seems like its 2011 all over again with these guys. Any help would be greatly appreciated.
I suggest you create another (the third) complaint against this casino - cooperate, and prove the casino wrong.
It is pointless to demand action when you can't keep up with your own complaints.
So, please, start cooperating, and don't let the issue go in vain as you did previously:
https://casino.guru/juicy-stakes-casino-the-player-s-balance-was-voided
This is the best I can do and advice at the moment.
I just submitted the 3rd complaint and I've literally never had an account with anyone prior to juicystakes or after juicystakes. Isn't there any system they could look this up on? Instead of having them steal my money plus others?
security@juicystakes.com
,
affiliates@juicystakes.com
,
documents@juicystakes.eu
,
Gcb Info
,
complaints@curacao-egaming.com
and 6 more...
Tue, May 12, 2020 at 4:09 PM
Juciystakes Poker and Casino has disabled my account. I deposited on April 24th for $169.34 and April 26th for $163.99 through the bitcoin option from Paxful a bitcoin website. From April 26-30 I ended up winning a total of $22,540.86, I had a pending cashout of $2,500 using bitcoin and sent in my documents on April 30th to prove my identity and on May 1st I go to login and my login says invalid login/password. I contact live support and they say your account is disabled and won't be able to hold any account with them. So, I asked about my funds and they said I had chargebacks and they won't be paying me my $22,540.89. You can check with any database or gaming commissions or licensing that this is literally my first online account ever. The reason I made this account is due to the covid 19 shutting down the casinos and figured I'd give online a chance and play some blackjack which I won most of my money at and some omaha hi lo. The game play was fun and I got lucky to win that amount of money in that time span. I'm a self employed farmer with a spotless criminal record, I haven't even had a speeding ticket or nothing like that. I've always paid my bills and have a good credit score. Maquoketa State Bank could vouch for this. With all this going on, did I fail to mention my wife Marcia has terminal cancer? This was supposed to be a distraction from the pandemic going on with the world and my own personal situation with my wife.This has been a nightmare of a situation dealing with live support and haven't gotten any phone calls or emails regarding my account closure and confiscation of funds. I didn't break any terms or conditions and at this point I just want my winnings. Please help me through these tough times and not make my pain any worst than it has to be. What do I need to do to collect my winnings in a timely manner? I can prove and have prove all my account details. My new email address is richardmckenna1956@outlook.com since I'm not getting many emails for daveymac25@yahoomail.com
They rejected the complaint and haven't gotten a reason why?
I just submitted the 3rd complaint and I've literally never had an account with anyone prior to juicystakes or after juicystakes. Isn't there any system they could look this up on? Instead of having them steal my money plus others?
In regards to all that has been said, I just can't comprehend why you keep playing there. I have a feeling you are not fond of the casino given your overall experience, are you?
Anyway, I would ask the casino about that. I'm not the proper person to answer that. I'm 100% casino has its own players database. The problem lies in the fact that:
"I would like to inform you that Juicy Stakes Casino has provided sufficient evidence that you have breached casino's T&C. I'm afraid there is not much we can do in this case. First of all, you breached the casino's T&Cs by opening more than one account."
This is what I found in the complaint. The complaint is two years old. Thus it can't be reopened, I'm sorry.
When I went to cashout and confirmed my details they close my account and took my 22,540.89 with it.
I believe it is an awful experience, but sometimes the casino is correct. Try to ensure you'll never create multiple accounts anywhere in the casino again, it is not worth losing the winnings or even the whole balance. Occasionally one can make a second account by mistake, yet even in this case, it is better to reach out to the casino immediately to prevent later complications.
I'm sorry it ended like this almost three years ago.
I never had multiple accounts on juicystakes or intertops. I'm not sure where this information came from or why you would believe them when they say they lie about everything. Ask them about their gaming license? They'll tell you they can operate in all countries. I do blame you guys for taking their side after knowing I never had multiple accounts. I literally only had one account in my lifetime.
Simona
Me
hello
Live Support
Welcome to Everygame. We will be with you as soon as possible.
SimonaThank you for contacting Everygame Poker Support, my name is Simona. I will be happy to assist you today!😊
Hello there 🙂 can you please confirm your username and email address?😊
Me
Hello, I was wondering If I have an account with you guys or If I ever had an account with you?
Simona
Can you please provide me with an email address you might have signed in with?😊
Me
richardmckenna1956@outlook.com
Name Richard McKenna
Address 15953 Bellevue Cascade Rd Zwingle, IA 52079
Simona
Thank you, let me check😊
Thanks for waiting Richard. I cannot find an account with this email address. Is it possible for you to use another one?😊
Me
Not to my knowledge, would a social security number work to check?
Simona
Not really, I checked with the name and the email address and I cannot find an account with these details😊
Me
okay, to be clear I don't have an account with you guys and I can open one with you?
Simona
I checked again and I cannot find an account with the details you sent me. so yes, you're absolutely welcome to sign in 🙂
This is my IP address. This would be my digital fingerprint. Throughout your investigation you never once asked me what my IP address was. This would prove to you that they indeed did lie to you and that I never ever had a previous account with them.
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