Debat om artiklen: Vejledning om klagebehandling (side 5)

Godmorgen, jeg vil gerne informere dig om, at verifikationen blev gennemført, og at den første udbetaling blev behandlet i går eftermiddags. Mange tak.

That is great.

Please inform us whenever you receive the full amount so your complaint can be closed as well.

Mine damer og herrer

Jeg vandt 7.000 CHF på Talismania online casino og anmodede om en udbetaling. Min bekræftelse mislykkedes dog, fordi jeg betalte med min kones kort. Som følge heraf blev min konto lukket, og mine penge blev konfiskeret.

Selvom dette er fastsat i jeres egne politikker, har jeg ikke modtaget refusion af den sidste indbetaling.

Kan du venligst hjælpe mig med denne sag?

Med venlig hilsen

Danijel Vucković

For mig er Primobet serbisk. Så han stjal 270.000 dinarer. Indbetal 30.000, gevinst 300.000

De refunderede kun depositummet. Jeg betalte det samme med min vens kort. Og fyrene lod mig spille i en måned, og til sidst var de helt vilde, og mens jeg spillede, klagede de ikke.

Hey, if you use a third-party payment method, most casinos will take your winnings.

In this case, it is important to know whether you and your wife have a joint account or separate accounts and you deposited from her account.

Could you please let me know?

Unfortunately, casinos often don't notice these things right away, but only after some time when they check your account or you go through verification. It's a common violation of the rules where any casino would take your winnings away. Sometimes you have to read the Terms and Conditions, even though I know that 99% of players don't read them at all. They usually only find out what constitutes a violation of the rules when they violate them.

Hi i not real doing a compant but tried signing up to your casino. It lets you put your email, password but it wont let you put currency. So you cant sign up,you might want to fix that.

Well, which casino specifically would you like to sign up/register with? We are not a casino, but it would probably be best to know where it is. Have you tried asking live chat or something similar to help you?

Slots Amigo - Another casino scammers that say they operate in Curacao under their gaming license. (Which is apparently not true)

Basically they have taken an estimated £19,000 from which I won fair and square through there casino. The money I won it on was Monopoly through Evolution Games to which I do not think Slots Amigo have permission to include these as a gaming partner. Non the less, I won a small amount to which they paid me after all my documents were validated and verified, great! Then I won big and it all opened up that these people are just scammers trying to steal my winnings! There T&C’s changed to benefit them, there domain name changed to try and throw me off and there online support stopped answering my queries. I was contacting them for over 3 weeks trying to get my withdrawals, it was then I was told they only pay out £500 per withdrawal and that my documents where rejected, even though they had already verified them and paid me when I first won.

If they can just take £19,000 from me that I legitimately won then god knows how much they take from other players!! They are criminals and need to be stopped immediately and someone be made accountable for all there crimes against good honest customers.

I have pages of evidence back my claims and again I am happy to share them. I also contacted government officials in Curacao about this casino but never got a response. I even offered them 50% of the winnings if anyone can help me get what is technically mine that I won legitimately and legally.

I have plenty more evidence but you can clearly see from above they accepted my documents and paid me, then they closed my account with no explanation after winning over £19,000…. Again you can also see where they changed there domain name and there response after me asking why.

I am not expecting a positive outcome in terms of getting my money back, but if these can be looked in to and people made aware that they are scammers then it’s a positive.

I was trying to find this casino in our database, but it looks like we don't have it there yet.

Could you post the URL of it here, please?

Also, if you think that our complaint team could try and help, perhaps submitting a complaint would be good.

What do you say?

Hi Romi, I have already submitted a complaint on here in regards to slots amigo. They change there URL all the time to throw people off, here is there latest one https://www.slotsamigo8.com/signup

Right. I found the review now; it's here. You can see the safety index is pretty low. 🤷‍♀️

I can see that you haven't replied to your complaint resolver yet, and you have the timer on you, so please do so as soon as possible so we can try to help.

The numbers you see in the URL of this casino are actually so-called mirrors of the website. It can change from time to time.

i win 250 euro on hit spin , i succesfull pass the kyc , and they close my account

So you won €250, passed KYC, and then the casino closed your account. That doesn’t look fair at all. A licensed casino should explain clearly why they closed your account, did they tell you?

If you need help you know you can turn to us.

God eftermiddag, jeg har foretaget en indbetaling med et kort, der ikke var i mit navn, men i min mands. Jeg har foretaget flere indbetalinger med både dette kort og mit personlige kort, og de har alle været succesfulde. Jeg har sendt yderligere forespørgsler via e-mail og chat. Mine dokumenter er blevet verificeret. Det andet Postepay-kort er stadig under verificering. Jeg vil bare gerne forstå, hvorfor de tillader indbetalinger og skaber alle disse vanskeligheder, når man vinder. Hvis du er et personligt medlem, kan du så rapportere det nu? Jeg vil gerne have mine gevinster udbetalt på et kort i mit navn.

Well, it is usually written in the terms that no third-party payments are allowed, and all the players have to read the terms and get informed. They could actually reject your withdrawal if you violate these terms, you know.

In some cases, though, they can pay out the winnings, especially if there is some payment from the spouse's account to which also the other partner has a confirmation that he or she is allowed to use it. Or if the account is a joint account.

So, how is it in your case, please?

Also, please know that all the payment methods are usually only verified with the withdrawal request and not the deposit.

Godmorgen, i morges modtog jeg en e-mail om, at min transaktion var blevet afvist. Jeg ville gerne se årsagen til den blokerede profil. En halv time tidligere havde jeg indtastet og set, at alle mine uploadede dokumenter var blevet godkendt. Jeg talte med en operatør, som forklarede, at dokumenterne var fine. Jeg skulle bare vente på, at min transaktion blev behandlet. Efter et par minutter modtog jeg en e-mail om, at den var blevet afvist. Jeg ville gerne se årsagen, men jeg kunne ikke indtaste mere. De blokerede min profil uden at give mig en forklaring. Det forekommer mig meget mærkeligt, at alle disse dokumenter blev godkendt korrekt, og transaktionen blev afvist med den blokerede profil.

Godmorgen, det skete for mig for et par timer siden, at verifikationen blev bestået, men jeg indtastede den blokerede profil uden forklaring, og transaktionen blev afvist.

Hmm, you successfully passed verification, but the casino blocked your account? That doesn't make much sense to me.

Have you tried emailing them to ask for an explanation? 

Ja ja sendt uden svar e-mail sagde at jeg skulle gå ind i din egen for at se årsagen, men det var allerede blevet blokeret Verde casino online chatten havde i stedet svaret mig et par minutter, før de fortalte mig at jeg skulle vente på transaktionen for at hæve mine gevinster i mellemtiden min konto var blokeret efter at have talt med dem i chatten alt meget mærkeligt nu spørger jeg os hvem beskytter os efter at have uploadet alle disse dokumenter hvad skal jeg gøre nu hvem skal jeg kontakte for at forstå hvordan jeg skal fortsætte