Debat om artiklen: Vejledning om klagebehandling (side 8)

Hello, is this post related to something concrete, perhaps? Limitless Casino, maybe? I believe a bit of context would be helpful.

I surely get your points here. The thing is that if the casino now requires a verification in order to get your winnings, it would be for the best to cooperate.

What do you think about that?

Hello,

I would like to add more details to my complaint regarding my 1xBet account (ID: 1170471931).

I have already provided ALL requested documents and fully cooperated with your verification process. Despite this, my account remains blocked without any valid explanation.

I deposited funds via Paynet, and I am not familiar with MobCash. I live far from MobCash terminals, and it is extremely inconvenient for me to use them. This is not my responsibility — it is the operator’s obligation to provide accessible payment methods.

I have clearly stated that I am ready to complete alternative verification and cooperate in any way required. However, your support team continues to ignore my requests and does not provide any solution.

The total amount of my blocked funds is 18,500,000 NOK. This is a significant amount, and I demand immediate resolution of this issue.

If my account is not restored and my funds are not released, I will escalate this case further by contacting official regulators and additional complaint platforms.

I expect a prompt response and a fair resolution.

Sincerely,

Umida Sharipova

Hello,

I am following up again regarding my complaint about my 1xBet account (ID: 1170471931).

I have already submitted all required documents and fully cooperated with the verification process, but my account is still blocked without any clear explanation.

I deposited money via Paynet, and I do not use MobCash. I live far from MobCash terminals, and it is very difficult for me to access them. This should not be my responsibility.

I am ready to complete any alternative verification process, but I am not receiving any real assistance from the support team.

The total amount blocked on my account is 18,500,000 NOK.

My 1xBet account email: matyaqubovtohir57@gmail.com

Please review my case again and provide a solution as soon as possible. I am waiting for a fair resolution.

Sincerely,

Umida Sharipova

Hello,

Thank you for your response. I fully understand that verification may be required, and I am willing to cooperate.

However, I would like to clarify that I have already provided all requested documents and completed the verification process from my side. Despite this, my account remains blocked without any clear explanation or progress.

I am not refusing verification — on the contrary, I am ready to complete any additional or alternative verification if needed. But currently, I am not receiving any clear instructions or assistance from the 1xBet support team.

I kindly ask you to help facilitate communication with the casino and ensure that they either:

Clearly explain what is missing, or

Complete the verification and restore access to my account

At this point, I am simply asking for transparency and a fair resolution.

Thank you for your assistance.

Sincerely,

Umida Sharipova

Hello,

Thank you for your message. I would like to clarify that my complaint is NOT related to Limitless Casino.

My complaint is specifically about my account in 1xBet (ID: 1170471931).

All the information I provided refers only to 1xBet, including my deposit via Paynet, verification process, and the blocked account with funds amounting to 18,500,000 NOK.

I kindly ask you to focus on my case regarding 1xBet only.

Thank you for your understanding.

Sincerely,

Umida Sharipova

Hello, I checked that and your complaint is waiting to be reviewed. Kindly save those updates for later.

You know there is not much we can do for you here on the forum. This forum is a place for talking in the first place. On the other hand, Complaint serves as a platform for investigating the issue.

Let me know if you could use more details, please. And don't worry, when it comes to the complaint, you will be directly notified about any progress.

Hello Guru Team, 

My name is Sharipova Umida. I am submitting a complaint regarding my blocked 1xBet account (ID: 1170471931). I have attached all necessary documents: deposit confirmation, passport/selfie, and support chat correspondence. 

Please review my case as soon as possible and assist in unblocking my account and returning my deposited funds (18,500,000 UZS). I am ready to provide any additional information immediately if required. 

Thank you for your prompt attention.  

Best regards,  

Sharipova Umida  

Email: matyaqubovtohir57@gmail.com

Well, I just deleted two other similar posts. Since it appears that you do not respond here on the forum, I honestly do not know how to respond to this repetitive information.

Let me know once you are ready to talk or cooperate, please.

God aften.

Tak for din tid,

Det problem, jeg mener eksisterer, er en forsinkelse i udbetalingsprocessen.

Helt konkret har jeg formået at hæve penge fra det casino, jeg vil klage over, men for et lille beløb.

Tidligere, ligesom nu, havde jeg anmodet om udbetaling på €499 specifikt fordi det var grænsen, og det var så længe siden, at jeg var nødt til at annullere udbetalingen.

Denne gang gør jeg det ikke, selvfølgelig vil jeg liste skærmbillederne nedenfor, for når du stoler på et casino med beløb hele tiden, kan du ikke gøre det én gang og ikke modtage dine penge, og selvfølgelig gør jeg det for at modtage mine penge.

Hi, could you please tell me which casino we're talking about? Also, how long have you been waiting for your money?

As for canceling a withdrawal, I recommend never doing that because, just as you said, you'll just end up waiting longer for no reason.

I'll wait for your reply.

Godaften, casinoet jeg taler om er Millioner.

Jeg ved det, og en anden gang, da jeg var heldig og tjente €500, anmodede jeg om en udbetaling, men jeg ventede, og som følge heraf måtte jeg annullere den.

Selvfølgelig tror jeg, det er gjort med vilje, men når du siger højst 3 dage, og du ikke gør det, så gør du dybest set grin med mig, for selvom det er gambling, taber jeg altid, hvis mine penge ender sådan her.

Jeg sender dig dagens samtale, så jeg har bevis.

what's said in their T&C regarding withdrawals?

Op til 3 hverdage, der sluttede i går, og udbetalinger på op til €500

Her er gårsdagens diskussion

Thanks for the reply. I’d like to point out that we give casinos 14 days to pay out a player’s winnings. I understand that if they tell you it will take 3 days, everyone would expect it to take that long. If there’s a delay, unfortunately there’s not much we can do about it. But I believe that if nothing is resolved within the timeframe I mentioned, we’ll try to help you with that.

Do you think that would be okay for you for now, and can you hold out? 

Først og fremmest tak for svaret.

Naturligt

Jeg sender dig lige gårsdagens svar, så du får en mere fuldstændig idé.

tak for din tid

What they write to you is basically pretty general. But I still haven't received an answer to the question of how long this whole situation has been going on. 

Can you please tell me? 🙂

good day I have a problem at frumer casino. last week I asked to close my account. they didn't close it. so I continued to make deposits, bets on sports. then I asked for a withdrawal and today my account was closed. not before when I asked but only when I started depositing and playing and only after about 3 days after active withdrawal what do I have there so they closed it. that at my request. but the request was already a few days before.. the amount is about 24 thousand.. CZK. thank you. šeda petr

Hej Peter,

Vi beklager, at du skal håndtere sådanne ting, og hvis det er muligt, vil vores kolleger og jeg forsøge at hjælpe. Det er endnu ikke helt klart for mig, hvad der er forbundet med hvad, så jeg vil foreslå, at du fokuserer på et par nøglepunkter:

1) Hvordan indsendte du anmodningen om at lukke kontoen, og hvordan formulerede du den?

2) Er denne metode og formulering beskrevet i reglerne?

3) Havde du penge tilbage på casinokontoen efter at have lukket kontoen?

4) Hvis ja, hvordan retfærdiggjorde casinoet det? Og hvad vil der ske efter det?

Samlet set kan spørgsmålet om lukning af en konto, når en spiller har penge på kontoen, være ret omfattende, og derfor spiller hvad, hvornår og hvordan spilleren anmodede, og hvordan casinoet specifikt reagerede på det, en stor rolle, samt hvad proceduren er i casinoets regler.

Jeg er tilbage her på mandag, så kan vi se på det sammen.