Unfortunately, as I look at your complaint, the casino has provided evidence that you indeed violated the bonus terms, and that is why they confiscated the winnings.
We don't stand with any casino if there is no clear evidence provided that a player did something wrong, for sure.
Please always read the terms and adhere to those.
This is untrue. I have adhered to the terms and conditions, but your website accepted this excuse from the fraudulent casino without any supporting evidence. This is favoritism and siding with this scam casino, Lucky Dreams.
Hello,
It makes sense you feel this way; on the other hand, such a post also lacks facts or proof. To be fair, I understand your feelings, but this is not the way to change the basis on which the complaint is approached.
Can you contradict this?
"We have reviewed the evidence provided by the casino, which confirms that the maximum bet limit was breached on multiple occasions while the bonus wagering was active. As this was not an isolated incident, we cannot consider it a mistake but rather a repeated breach of the agreed bonus terms and conditions."
I'm only asking to provide a broader perspective on this concrete issue.
The complaint is still open and you may always add proofs and facts.
Hej, jeg vandt også på et andet casino og overtrådte angiveligt bonusbetingelserne. Casinoet kunne ikke fremlægge noget bevis og kontaktede mig ikke igen. Jeg gik videre med billeder og bevis på, at det var rigtige penge.
INGEN chance 😡 alt væk, og det kostede €27.342
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
Er det muligt at tildele en anden til min sag? Jeg ser i min klage, at medarbejderen muligvis er på ferie eller syg.
Hello, it is not possible, I'm afraid.
As the note says, there might be a delay; mediators are aware of the timers, even though they may be out of the office.
Hej, god aften
Jeg har lige indgivet en klage mod Brazino777 casinoet
Jeg har cirka 100 skærmbilleder som bevis, men da jeg indsendte klagen, prøvede jeg at sende 4 eller 5 ad gangen, men jeg kunne kun uploade 1. Da jeg prøvede at uploade det andet, blev jeg smidt ud af klageformularen hver gang, så jeg valgte kun at sende 1.
Hvor kan jeg sende skærmbillederne (et par stykker, ikke alle 100, bare så du kan se omfanget af det problem, jeg går igennem)?
Eller skal jeg vente, indtil de sender mig et svar på min e-mail, hvori de fortæller mig, om min klage er blevet accepteret eller ej?
Tak for din opmærksomhed og forståelse.
Hi, yes, I would wait for the complaint to be processed first. If the team accepts it and everything is OK, then you can send screenshots by email to the person who will be handling your complaint. Be sure to let us know if you are unable to include them in your complaint, and our team will try to advise you. Of course, you can't upload 100 screenshots, and I don't think it's necessary, so wait and see what the team needs.
Hej god aften
Klagen jeg indgav mod "Brazino777" er under behandling
Jeg er usikker på, om jeg kan indgive en ny klage mod "GANAMAX" casinoet, eller om jeg skal vente, indtil den første er løst.
Sagen omhandler urapporterede indbetalinger og en spærret casinokonto.
Problemets startdato: 20/10/2025
Jeg sætter pris på alle oplysninger, du kan give.
Med venlig hilsen,
Adriana Lugo
Hello, good day to you.
Every time you feel the casino is not fair to you, feel free to submit another complaint. The most basic rule you can remember is "one complaint per casino." Hope it helps.
Tak for svaret, selvom det ikke var helt klart for mig.
Jeg kan nu indgive en klage over "GANAMAX", selvom klagen fra "BRAZINO777" stadig er under behandling.
Jeg forstår, at disse ville være separate klager, men kan de indgives samtidigt? Eller skal jeg vente, indtil den første er løst, før jeg indgiver en ny?
You do not have to wait for anything. In fact, fresh information may play a significant role in understanding and resolving the problem.
So, it is truly that straightforward. In this situation, we can reduce it to "one open complaint per one specific casino," because it would not be very practical to keep two issues at one online casino separate in two complaints.
Okay, mange tak for dit svar.
Jeg har lige indsendt en ny klage over "GANAMAX"
Jeg venter på anmeldelsen
Kære alle,
Jeg indsender formelt min klage vedrørende min konto hos "Ganamax"
I oktober og november 2025 rapporterede jeg indbetalinger, der ikke var korrekt afspejlet på min konto.
Den første indbetaling var den 20/10/2025 cirka klokken 23:18
Jeg vil gerne nævne, at jeg inden den første indbetalingskrav kontaktede casinoets hjælpechat for at rapportere, at jeg ikke kunne få adgang til nogle spil og fik en "uventet fejl"-meddelelse. Senere foretog jeg en indbetaling på $200, hvilket ikke var afspejlet i min spilsaldo. Bagefter svarede hjælpechatten, at indbetalingen var blevet anvendt korrekt, og at jeg havde satset, spillet og tabt hele beløbet på spillet "Fortune Tiger", hvilket er umuligt, da det er et af de spil, jeg ikke kunne få adgang til.
Jeg har beviser for, at "FORTUNE TIGER"-spillehistorikken og indbetalingerne på $200 dage senere ikke dukkede op i spillets historik.
Og pludselig, som ved et trylleslag, dukkede optegnelserne op, men med uoverensstemmelser.
Det andet depositum, der er gjort krav på, er på 100 USD dateret 11/04/2025
modtager samme svar som den foregående påstand
Trods flere forsøg på afklaring fandt jeg ikke en tilfredsstillende løsning.
Jeg loggede for nylig ind på min konto igen og opdagede, at den nu er blokeret på grund af en "tilbageført betaling". Jeg har ikke modtaget en klar forklaring eller noget bevis, der understøtter denne påstand.
Jeg finder det relevant at nævne, at Ganamax bruger den samme betalingsudbyder som Brazino777: UNOCAPALI LA PAZ OPERADORA, SA DE CV (Officiel skrivelse DGJS/1580/2021). I begge tilfælde har mønsteret været det samme: mangel på konkrete beviser, modstridende svar og blokering eller begrænsning af funktioner uden dokumenteret begrundelse.
Omsorgsfuld:
En refusion for de to uanvendte indbetalinger eller kreditering af dem til min spillekonto.
Detaljeret bevis for den påståede tilbageførte betaling.
Præcis dato for bevægelsen.
Betalingsmetode involveret.
Formel dokumentation fra betalingsudbyderen, der understøtter kravet.
Jeg har cirka 30 skærmbilleder relateret til denne sag, og jeg er villig til at fremlægge de nødvendige beviser til analysen af den.
Da der er uoverensstemmelser i "FORTUNE TIGER"-optegnelsen, hvor der tilsyneladende er en stigning i balancen uden en registrering af profit
Tak for din opmærksomhed, og jeg afventer en objektiv gennemgang af sagen.
Med venlig hilsen,
Adriana Lugo De Larrea
Mexico
Mange tak for dit svar
Jeg har lige indsendt en ny klage mod "GANAMAX" casinoet.
Jeg venter på anmeldelsen
Tak for informationen og opmærksomheden.
Med venlig hilsen,
Adriana Lugo
That's ok. 🙂 You might prefer to leave this thread and instead describe your issue with the casino in the casino thread. I mean, you may start your own thread. I believe your experience matters and may be useful to others but this thread is kind of global.
I have a file for you to read and it's about the Limitless Casino not paying me inhad a operator open my wallet due to my deposit being crypto so requires no kyc if done this way and not no deposit after opened wallet I did a withdraw request twice they re do verification on me no email about rejection or reason here's the chat ... This is the issue summed up for you it's with limitless casino.. Summary of Documented Interaction – Withdrawal Dispute
Account Information
Username: richrich4evxr
Payout Method: Bitcoin
Date of Withdrawal Attempts: 2/28/2026
Trace IDs: 45510451, 45510250
Amount (per request shown): $200 USD
Timeline Summary
1️⃣ Wallet Unlock & Withdrawal Submission
An operator manually unlocked the wallet.
I was able to proceed with a Bitcoin withdrawal request.
The system generated confirmation screens stating:
"Your payout request has been received and will be processed shortly."
Trace IDs were issued.
This indicates the withdrawal entered the system successfully.
2️⃣ Mid-Process Freeze
After submission, the wallet was locked again.
The withdrawal was denied due to account verification.
No formal rejection email or compliance explanation was provided.
Funds remained on account.
3️⃣ Operator Statements (Key Admissions)
From chat logs:
Verification is required for everyone.
Wallet verification and ID verification are separate steps.
"Once your account is verified, you make a withdrawal request, and then you will receive an email for the crypto address verification."
"Your withdrawal was denied due to account verification required."
"In case you are required to provide additional documents or ID on the withdrawal, you will be informed via email."
Notably:
No suspicious activity was identified.
No specific compliance trigger was cited.
No written rejection notice was issued at the time of freeze.
Core Issue Being Raised
This is not a dispute about the existence of verification policy.
The issue is:
A withdrawal was enabled.
The system accepted and confirmed it.
Funds were frozen again mid-process.
No formal notice or structured resolution path was provided.
This created a procedural deadlock where:
Funds are inaccessible.
The withdrawal was accepted but not processed.
No written compliance explanation accompanied the freeze.
Resolution Requested
One of the following:
Completion of the accepted withdrawal
Written compliance justification for freezing the accepted withdrawal
Closure of the account with return of deposited funds.
Do I understand correctly that your account is blocked due to the pending verification?
This is not an unusual situation, actually, and many online casinos do so when verification is still in process. That way they actually keep the money safe so players are unable to lose it. From my point of view, it is really good. The casino must be really fair and pay the players, of course, right?
Have you already sent all the required documents? Where does the verification stand now?
Thank you for your response.
I understand that account blocks during verification can be common in general, however my concern is specific to this casino’s advertised model and the way the account was funded.
I registered and deposited via cryptocurrency, and Limitless Casino is widely promoted as a crypto-based casino with minimal or no verification requirements for crypto deposits, especially when no bonus is used. This understanding is not something I assumed on my own — it comes directly from casino review and affiliate platforms such as LCG (LiveCasinoGuru) and multiple other casino listing sites, which explicitly describe Limitless as operating under a crypto-first, low-KYC structure.
To be clear:
This was not a no-deposit bonus
This was my own crypto deposit
The account was initially unlocked, allowing gameplay
Only after attempting withdrawal was the wallet re-frozen and verification suddenly required
That sequence is what concerns me. If verification was mandatory, it should have been enforced before deposits or gameplay, not after funds were wagered and a withdrawal was requested.
I am not disputing that casinos can verify users — I am questioning why a casino advertised and reviewed as crypto / low-verification allows deposits and play, unlocks the wallet, then reverses course at withdrawal time.
At this point, I am seeking clarification on:
Why crypto deposits were accepted under a low-KYC model if verification was mandatory
Why the wallet was unlocked and then re-frozen
Why verification requirements appear to contradict how this casino is publicly promoted
I have acted in good faith based on publicly available information, and I am simply asking for consistency and transparency.
From my experience, it is pretty simple. You just post your question in the thread, and they reply right here. Sometimes it takes a bit of time depending on the topic, but the discussion stays public so others can help out too. Just keep an eye on your notifications
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
