Hej, er der nogen, der har viden om chargebacks?
Jeg har tilbagebetalinger i 3 forskellige banker.
et visum - tog 30 dage, forhandleren svarede ikke, fik pengene tilbage,
en - Mastercard - tog 45 dage, forhandleren svarede ikke, fik pengene tilbage,
Sidste Mastercard - 45 dage senere ringede jeg. Forhandleren har ikke svaret på chargebacken. Men de fortæller mig, at de giver dem 130 dage til at svare, og at Mastercard så træffer beslutningen efter det? De sagde, at det er Mastercards regler?
Jeg forstår det virkelig ikke, i betragtning af at de kun gav dem 45 dage til at svare på mit andet Mastercard?
Kan nogen hjælpe, tak?
Hi does anyone have any knowledge on chargebacks .
I have chargebacks in 3 different banks.
one- visa - took 30 days the merchant didn’t reply was refunded,
one - Mastercard- took 45 days merchant didn’t reply was refunded,
final Mastercard- 45 days I phoned. The merchant hasn’t replied / responded to the chargeback. However they are telling me that they give them 130 days to respond and then Mastercard make the decision after that? They said that’s Mastercard rules?
I really don’t understand this as my other Mastercard they only gave them 45 days to respond?
anyone can help please?
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