Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 1.524)

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kirekin2 år siden

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Buttyboii28

Foxtrot90

Bronze

Storbritannien

Foxtrot90

1 time siden

Original

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Managed to get Playspectr to refund my PlayCTR transactions but they are still saying they are UK based and have nothing to do with mirai Vilnius

Snowyhill84

Platin

Storbritannien

Praky

1 time siden

Original

Oversættelse

Det er tid til at gøre noget ved Xpate. De har ikke svaret på mine e-mails i en måned, og jeg tror heller ikke, de nogensinde vil gøre det.

Hvis jeg ikke tager fejl, burde de være tvunget til at svare på klager inden for en vis tidsramme.

Har nogen kontaktet Finanstilsynet om dette?

Vi kunne flette alle vores e-mails sammen og rapportere det til FCA

Automatisk oversættelse:

1 time siden

Original

Oversættelse

You'd need to raise a formal complaint and they have 8 weeks to respond, then it goes to the FOS and only once they've investigated can it be taken to the FCA.

Did you have complaint in the subject of the email? Personally I'd resend it and put complaint in it. Run their T&C through ChatGPT along with your complaint and let it draft something that quotes their complaint process.

If you've already done this you will need evidence that you've done it ahead of the FOS escalation.