Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 1.668)

Have you done a DSAR to see what details they have for you so you have the evidence to back your complaint?

Yes , tried 3 months and no refund

Dear Sir/Madam,

The Malta Financial Services Authority ("the MFSA" or"the Authority") acknowledges receipt of your message. 

Since the MFSA is bound by law to adhere to strict confidentiality obligations it can neither confirm nor deny the content within the complaint.

Furthermore, the Authority is not legally empowered to offer legal advice, or mediate, or decide, or award financial compensation in relation to complaints or disputes between private parties, or other similar circumstances. Your situation might fall within the remit of the Office of the Arbiter for Financial Services (OAFS), the Police, or the Courts. The Authority advises you to consider seeking independent legal advice from your trusted legal professional on the best way forward. 

Kindly note that the status of any Malta-licensed entity can be checked directly through the MFSA Financial Services Register.

Whilst thanking you for bringing this matter to the MFSA’s attention, the Authority would like to assure you that this correspondence has been formally logged in the supervisory records.

Regards,

That was response ….idk what to do … how ypu got after refund ?

Malta, Litauen, Estland osv. Alle jurisdiktioner, der fremmer hvidvaskning af penge. De vil aldrig bide den hånd, der fodrer dem.

I Malta eksisterer lovforslag 55 stadig, der beskytter udbydere af ulovligt spil mod håndhævelse. EU-Domstolen er i gang med at behandle sagen; resultatet er usikkert.

Where did you get Palwallet? Which casino?

For Walletto, I got my dsar back and found that they’ve processed a large amount, I’ve managed to link them to the transactions that show on my account and cross referenced them to deposit receipts so I have vast amount of evidence, have you had refunds from them?

Can you please share with me how looks your dsar request ? Thank you

Haha- did you have any reply

I have done this too but don’t know what too do next

Has anyone recovered money from Owaygiftoza or Giftoza.in?I emailed them at support@giftoza.com requesting a refund, but received no response.

Does anyone know any thing

Na have I hell🤣

HELP

Rapyd didn’t process my nextrast.

Iv cleared my internet history like a idiot.

has anyone got nextrast? Check the date on your bank and click your internet history from that date and the name of the processor will be there. Let me know if it’s different from rapyd.

it will show something like this

I requested a DSAR from them as not sure if I have any with them. They did ask for first 6 and last 4 of my card and said they are investigating. See what happens I suppose

Did you find anything for this company??

Did you get refunds from walletto?

Any update for anyone on ventira/ravora/voltoria?

Hi guys, looking for some advice.

I’m helping someone with a complaint against an Anjouan-licensed online casino. They deposited a significant amount of money via cryptocurrency and have a gambling addiction. There are some pretty serious concerns about how the casino handled their gambling activity.

The casino has responded to the complaint and agreed to refund their total net losses, which is obviously a really positive outcome.

However, there’s a catch. In order to process the refund, they’re insisting that the player first deposits a relatively significant amount of money, equivalent to around 20% of their net losses.

Their exact wording was:

"The amount needs to be deposited (20% of the net losses), so we can declare the amount as winnings for your bets."

Has anyone ever come across anything like this before?

It seems extremely unusual to me, and obviously asking someone with a gambling addiction to deposit another significant sum of money just to receive a refund raises some serious concerns.

That said, the casino has been surprisingly cooperative throughout the complaint process. They’ve also credited the full amount of the net losses to the player’s account.

I’m struggling to understand whether this is a genuine technical/accounting requirement associated with cryptocurrency payments/their third party sportsbook/casino or simply a way of getting the player to deposit more money.

Obviously, depositing such a significant amount without any guarantee of being able to withdraw it feels like a massive risk.

Has anyone experienced anything similar, or does anyone with knowledge of how crypto casinos process refunds know whether there’s any legitimacy to this explanation?

Any advice would be much appreciated!

No nothing how about you?

Im sure its segopay /rapyd

Segopay emails always bounce back