Hi guys, looking for some advice.
I’m helping someone with a complaint against an Anjouan-licensed online casino. They deposited a significant amount of money via cryptocurrency and have a gambling addiction. There are some pretty serious concerns about how the casino handled their gambling activity.
The casino has responded to the complaint and agreed to refund their total net losses, which is obviously a really positive outcome.
However, there’s a catch. In order to process the refund, they’re insisting that the player first deposits a relatively significant amount of money, equivalent to around 20% of their net losses.
Their exact wording was:
"The amount needs to be deposited (20% of the net losses), so we can declare the amount as winnings for your bets."
Has anyone ever come across anything like this before?
It seems extremely unusual to me, and obviously asking someone with a gambling addiction to deposit another significant sum of money just to receive a refund raises some serious concerns.
That said, the casino has been surprisingly cooperative throughout the complaint process. They’ve also credited the full amount of the net losses to the player’s account.
I’m struggling to understand whether this is a genuine technical/accounting requirement associated with cryptocurrency payments/their third party sportsbook/casino or simply a way of getting the player to deposit more money.
Obviously, depositing such a significant amount without any guarantee of being able to withdraw it feels like a massive risk.
Has anyone experienced anything similar, or does anyone with knowledge of how crypto casinos process refunds know whether there’s any legitimacy to this explanation?
Any advice would be much appreciated!
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.