HjemForumGenerel debat om gamblingQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 395)

3.647.684 visninger 19.835 svar |
2 år siden
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Anonymized839
10 måneder siden

Each country should have their own as well, I have reported to the Irish one.

Anonymized825
10 måneder siden

How would I raise a chargeback through Revolut if i dont have proof of transactions? In particular the merchants finnart and arstrid where I supposedly bought digital arts/nft. I raised as a chargeback services goods not received but revolut cancelled it due to lack of booking confirmation/receipts etc.

10 måneder siden

Can someone offer advice. My bank rejected chargebacks sayings that because my deposits landed in golden bet, the fact it went through an incorrect MCC doesn’t matter, as I still got the goods.


what approach do I take with FOS? That the bank never stepped in to flag the change in spending because they couldn’t see it was gambling?


or that regardless if I got money in the casino, I never got goods from the listed merchant.


I feel at a lost cause and have lost about £40k here…

Anonymized825
10 måneder siden

If it's a European company then they fall under the laws of European GDPR. As we are no longer part of the EU we have our own ,but yes you are correct .🙂

Anonymized916
10 måneder siden

State that when you ordered it nothing came up and no reference was given for the digital art, no emails sent and the companies do not respond therefore you cannot give them the details but money has gone out which proves the transaction was valid but nothing received .

Anonymized839
10 måneder siden

The Irish one does respond as well not that anything will happen but I think if you raise the DSAR/data request early on the likelihood of them coming back is slim. Although I will wait until Monday to confirm that of my final ones go through.


Jwright1998
10 måneder siden

Is it credit card or debit? Is it Visa or Mastercard? Did you have a gambling block in place?

Anonymized825
10 måneder siden

The Irish police not so receptive to responding with much other than call us or report in person. I do think though that has helped in the merchants not responding.


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Anonymized825
10 måneder siden

Mastercard and on GameStop but not blocking via my bank.

but my spend obviously went through the roof with multiple transactions up to 40k (I’d probably not spent 40k in a year for the past 6 years with my bank so surely they should have intervened, had they known it was gambling instead of the random merchants they list)

Jwright1998
10 måneder siden

Did it appear on your bank statement as Goldenbet?

Applesandpears93
10 måneder siden

No it appeared as merchants related to Elegro, Artstrid, and various others. All the merchants sites are nothing to do with gambling.

Jwright1998
10 måneder siden

That’s weird they rejected then! I’m also challenging goldenbet via bank. Will let you know what happens

Applesandpears93
10 måneder siden

They said because the money went into goldenbet for me to play with, there’s nothing they can do. Instead it’s a dispute with myself and goldenbet on how they portray transactions through these merchants?


surely that’s a case for the FOS and chargeback should have been processed ? Can’t get my head around it

Jwright1998
10 måneder siden

Potentially try again as goods not received I made comments around this a few pages back, bank may flat out refuse it as it is a change of story. FOS supports the banks on not blocking gambling no matter what red flags there were so I would be amazed that they overturn the decision, I would however still be going to FOS but just from the cases that are online you can see they don’t hold banks liable as they wouldn’t know it’s gambling due to codes etc it’s unfair but that’s the way they are going currently. Without a gambling block on the account the argument also falls short as even if they used correct code it would have gone through, banks don’t care if illegal/no licence, that’s a matter for others. They won’t pursue as fraud as it’s Mastercard and it was authorised, I know it’s hindsight and I wish you the best on getting it back but the best way on Mastercard is goods not received don’t mention gambling.

10 måneder siden

I learnt that lesson on an earlier one, and then Jokabet refunded directly so no harm done.

Ethically this advice may not be great, but I will leave it up to you. What I would do is go back to Chase and say you have got the information incorrect as you are stressed with it all, the gambling was on another account this one for Chase is goods not received for……

10 måneder siden

Last night i went back to Chase chat to ask them the contact details for the merchants i paid. After my chargeback requests were rejected i was thinking to send direct email to each merchant. I asked the agent to reopen the dispute. I was told that my dispute was already rejected due to the gambling situation and Mastercard does not cover the chargeback process. Then i asked again to reopen the dispute and i mentioned the MCC and stuff found here on forum. Couple of hours ago Chase sent me three notifications. 3 x refunds from one of the merchants. No idea if it's the chargeback or direct refund (last night i sent an email to this merchant).

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calumharris
10 måneder siden

Well done - Chase are so inconsistent, does it say refund or dispute that will tell you.




10 måneder siden

All these transactions are marked as Refund

calumharris
10 måneder siden

Direct from merchant then, maybe due to email or maybe due to Chase raising dispute and then they refund directly. Probably won’t ever know unless you ask Chase and even then they don’t answer questions. Well done glad another has won.

calumharris
10 måneder siden

That you all done or have you got others sat with Chase?

Redigeret
10 måneder siden

I'm so happy cause i found you guys on this forum

Many thanks for all the infos shared by you

I will update you as soon as I have further information 🙂

Redigeret
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