1 år siden
Yes 100% as soon as I looked at it I knew thanks !
1 år siden
Yes mate.
I gave you the advices and following up here to see your outcome. If visa you should have won that already due to second dispute time is gone now ?
1 år siden
Some more advices for you is:
Tell your bank that their Facebook page is only bought reviews. Their phone number on their page aren't linked up. (Not an UK phone number).
Try also to login on skinmagate or something like that, not only steam. You will link through steam when logged in there (if possible).
Try send an email to the link on skinmagate. Saw reviews on Facebook that they don't reply there. After couple of days. Give that they don't reply on mails to your bank on the "page" they claim you bought on.
Unsuccessful login is actually enough to claim that you have not recieved what they are saying.
Good luck
1 år siden
Ok great thanks !
I sent them a screenshot of no account on Steam that should do it and also today sent the info about it needing the platform to steam that User007 advised I think that is about as much as can be done my side I am hoping I win them but if not I will suck it in as I have already done enough recovery wise, be nice to win it due the the principle of it all and them trying to lie it is very annoying plus £1600 is a lot of money ok I got a lot back but it is a monthly wage to some.
Redigeret
1 år siden
Hi all, my transactions were from over 120 days ago, did anyone get any luck with still chargebacking beyond the date?
1 år siden
I’m not sure the casino have stopped replying in my complaint which means it will not get solved
1 år siden
How long did wise take to respond to your dispute?
1 år siden
Is there a contact email or customer support email on the website? That's the best bet, as far as actually contacting Santeda directly, they're a pretty shady entity, nobody can give you the address of their actual offices or who actually runs the company with definitive certainty.
1 år siden
I contacted Rollettos support email and thier live chat option but just going round in circles with them. They have told me my account is under investigation for 6 months and that I will not receive any update until the 6 months is over which I think is ridiculous. I have around £2700 in my balance.
1 år siden
Did they say why they're investigating your account and won't let you withdraw? Keep note of the emails and deposit information used, also how long has it been? Have up to 90 days to dispute a deposit which is why they're probably saying 6 months...
1 år siden
It was about 7-10 days not slow but it all went on for months as I kept objecting to them
1 år siden
Casino guru will deffo sort that out no way should it take 6 months
1 år siden
They will not tell me exactly why but keep quoting a section from their AML section of their terms and conditions. It has been a week since they blocked my account and blocked me from withdrawing.
1 år siden
Damn
1 år siden
I really hope so £2700 is a lot of money for me right now
1 år siden
Yes my one was weird though once they replied the final answer and to contact the FOS I then replied to them copying in the FOS and showed them an identical one the bank had won for me then I checked a week later it showed as in review then later chargeback raised
1 år siden
Okay, mine currently says in review and I should find out today is what it says
1 år siden
Ok mine was like that a while then I checked again and seen it was raised then I knew I had got the money back and there would be no reply
1 år siden
When it says raised did they immediately refund your account?
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