Jeg skriver til dig fra Spanien, og jeg sætter stor pris på, at du deler din oplevelse. Jeg går i øjeblikket igennem en meget lignende situation, og det giver mig håb at høre, at det lykkedes dig at få dine penge tilbage.
I mit tilfælde foretog jeg adskillige transaktioner til et online casino kaldet Wazamba, som ikke er autoriseret til at operere i Spanien. Denne hjemmeside er blevet blokeret af den spanske spillemyndighed (DGOJ), fordi den mangler en korrekt licens. På trods af dette kunne jeg indbetale penge og spille med mine Santander-kreditkort.
Det, der gør min sag mere alvorlig, er, at jeg officielt har været selvudelukket fra spil i Spanien siden 2020. Vi har et juridisk værktøj kaldet Registro General de Interdicciones de Acceso al Juego (RGIAJ) - et nationalt register, der sikrer, at personer med spilleproblemer blokeres fra at få adgang til spilleplatforme. Når du først er i dette register, skal alle licenserede spillesider i Spanien blokere din adgang ved lov. Så disse transaktioner burde aldrig have fundet sted.
Min bank er også Santander, og jeg prøver at få dem til at åbne en formel tvist med Mastercard. Men de bliver ved med at sige, at transaktionerne blev foretaget "frivilligt", og at de ikke kan hjælpe - selvom forhandleren er ulovlig her.
Kunne du dele nogle tips eller nøgleargumenter, der hjalp dig med at få succes med din chargeback? Enhver vejledning ville blive meget værdsat.
Tak igen, og tillykke med at du har fået dine penge tilbage – det betyder virkelig meget for folk som mig.
Med venlig hilsen,
Daniel
I’m writing to you from Spain and I really appreciate you sharing your experience. I’m currently going through a very similar situation and it gives me hope to hear that you managed to get your money back.
In my case, I made several transactions to an online casino called Wazamba, which is not authorized to operate in Spain. This website has been blocked by the Spanish gambling authority (DGOJ) because it lacks a proper license. Despite this, I was able to deposit money and gamble using my Santander credit cards.
What makes my case more serious is that I’ve been officially self-excluded from gambling in Spain since 2020. We have a legal tool called the Registro General de Interdicciones de Acceso al Juego (RGIAJ) — a national register that ensures people with gambling problems are blocked from accessing gambling platforms. Once you’re in this register, all licensed gambling sites in Spain must block your access by law. So these transactions should have never happened.
My bank is also Santander, and I’m trying to get them to open a formal dispute with Mastercard. However, they keep saying that the transactions were made "voluntarily" and that they can’t help — even though the merchant is illegal here.
Could you please share any tips or key arguments that helped you succeed with your chargeback? Any guidance would be greatly appreciated.
Thanks again, and congrats on recovering your money — it really means a lot to people like me.
Best regards,
Daniel
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