HjemForumGenerel debat om gamblingQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 841)

3.647.682 visninger 19.835 svar |
2 år siden
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Someone.Else
5 måneder siden

Brilliant, thanks for that just emailed them there so fingers crossed

player0990
5 måneder siden

It’s swipez eu check dsolpay email address on this search

pyne88
5 måneder siden

I need too teqcors is same as onlndgmn please share if you get anything

Kelly1234
5 måneder siden

Hi did you have teqcors email please?

5 måneder siden

Hi there, long time viewer of this forum and experiencing similar issues to many - thanks to everyone for their help so far.

I've just received this response from one of the merchants. Could you advise what to do next with this seeing as i was clear in my emails that i had authorised it and it had gone to illegal gambling websites?

Obviously i will have more luck raising as a dispute - goods not received than fraud as it wasn't 'used without my authorisation'.

Thankyou!


'After reviewing the information provided, we were unable to locate an account associated with the email address you shared. While the receipts are indeed related to our services, it may indicate that your payment card was used without your authorization.


Should that be the case, we strongly advise contacting your issuing bank to initiate a chargeback procedure. Please rest assured that we comply fully with the guidelines established by Visa and MasterCard, and do not hold the funds in such instances.'


5 måneder siden

Who is the merchant? This isn't Quickbit by any chance?

Dingdong5
5 måneder siden

Could you get in touch with me please if I give you my address

craigtaylor9999
5 måneder siden

Hey do you have vividart email address please ?

5 måneder siden

Hi, I would appreciate it if someone could help me with the below merchants:


ktmsklep

ESCEX

WEXHYP


the KTMsklep ones look like they were processed through rillpay but it looks like a crypto website and I can’t find any contact info

5 måneder siden

Hi I am looking for the same can you let me know if found them please

mulattis
5 måneder siden

Sorry but they are not answering anymore..

4cdr48rvwj58
5 måneder siden

But did you get a refund from them?

Martin61
5 måneder siden

Hi can you share clmnt details please

Leoca79 har slettet indlægget
5 måneder siden

SIKCNTVK? Anyone?

Salamasalama
5 måneder siden

Clmnt is calimantana. Best bet go to your bank and say goods not received

Vkieranc
5 måneder siden

How do I prove it goods not received which services or goods they ask for proof of purchase

Salamasalama
5 måneder siden

Email clmnt saying you haven’t received what you’ve purchased wait for them to email you back asking for card details and other details etc. then eventually they’ll email you back saying they couldn’t find your details and all this can be used as evidence in your chargeback. Your welcome

5 måneder siden

Dear members,


I am the founder of Casino Legale Team, an initiative that helps individuals recover funds deposited to illegal or unlicensed online casinos, particularly those linked to Novatech Solutions (registered in Curaçao and Cyprus).


We assist in cases where players have been misled, including:


The use of foreign gambling licenses that hold no legal validity in countries like the Netherlands or other EU jurisdictions

Circumvention of national self-exclusion registers such as the Dutch Cruks



Important: Based on my investigations, several users have already received refunds from these casinos. This proves that legal pressure and documented complaints can indeed lead to successful outcomes — even when dealing with offshore or obscure



I am not a lawyer, but I act as an independent consumer advocate and investigator. My focus is on gathering evidence, submitting formal refund requests, and notifying regulators, financial institutions, and supervisory bodies.


Have you lost money at any of these platforms and believe it may have been unjustified? Feel free to contact me — we can review your situation and explore possible steps for recovery.

Due to unexpected demand, I am currently only handling cases involving amounts over €10,000.


no pay no cure


[email protected]


Best regards,

Casino Legale Team

Dutch Chamber of Commerce (KVK): 97716278

Wethoudershof 17, 6598AH Heijen, The Netherlands

(Sole proprietorship – supporting victims of illegal online gambling platforms)


Redigeret
Salamasalama
5 måneder siden

Jeg talte med dem, og de spurgte mig om de sidste 4 tal på kortet, men de benægter at være dem.


Jeg har mange opkrævninger med E0000348 og E0000443, mere end €15.000


enhver hjælp ville blive meget værdsat

Automatisk oversættelse:
5 måneder siden

Dear members,


I am the founder of Casino Legale Team, an initiative that helps individuals recover funds deposited to illegal or unlicensed online casinos, particularly those linked to Novatech Solutions (registered in Curaçao and Cyprus).


We assist in cases where players have been misled, including:


The use of foreign gambling licenses that hold no legal validity in countries like the Netherlands or other EU jurisdictions

Circumvention of national self-exclusion registers such as the Dutch Cruks



Important: Based on my investigations, several users have already received refunds from these casinos. This proves that legal pressure and documented complaints can indeed lead to successful outcomes — even when dealing with offshore or obscure



I am not a lawyer, but I act as an independent consumer advocate and investigator. My focus is on gathering evidence, submitting formal refund requests, and notifying regulators, financial institutions, and supervisory bodies.


Have you lost money at any of these platforms and believe it may have been unjustified? Feel free to contact me — we can review your situation and explore possible steps for recovery.

Due to unexpected demand, I am currently only handling cases involving amounts over €10,000.


no pay no cure


[email protected]


Best regards,

Casino Legale Team

Dutch Chamber of Commerce (KVK): 97716278

Wethoudershof 17, 6598AH Heijen, The Netherlands

(Sole proprietorship – supporting victims of illegal online gambling platforms)


5 måneder siden

Let me guess, you charge money upfront? 🤔

5 måneder siden

I got this final letter back from monzo today ...


I’m Lowri, and I’m a complaint handler at Monzo. I’ve been looking at your

complaint and found the following.

My investigation didn’t find evidence to support your complaint

I’ve investigated your complaint and found we gave you an expected level of

service.

I appreciate your frustration with us having rejected your fraud report and asking

to fill the form again with the relevant information. I’ve reviewed your request, and

I’m confident we rejected this correctly, as we didn’t have the details needed for

these kinds of claims.

Unfortunately if we can’t provide enough proof of what happened, or can’t explain

our claim well, it is highly likely that the merchant will reject our chargeback

outright because we don’t have any tangible proof of the merchant doing anything

wrong, meaning we won’t be able to get your money back.

Monzo Bank Limited (Monzo) is a company registered in England and Wales (No. 09446231)

registered at Broadwalk House, 5 Appold Street, London EC2A 2AG. Monzo is authorised by the

Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the

PRA. Our Financial Services Register number is 730427.

1I’d also like to state here, Mastercard has various rules as to what can be disputed,

so not all transactions are automatically eligible for a chargeback. I’m afraid the

transactions are something Mastercard doesn’t allow us to dispute.

As per Mastercard’s chargeback guidelines:

For transactions in which value or assets are purchased for gambling, investment

or similar purposes: This chargeback right is only available for a transaction in

which the purchased value or assets failed to appear in the account agreed to

between the cardholder and the merchant.

For the avoidance of doubt, chargeback rights are not available for:

1. refunds, withdrawals or transfer requests,

2. terms and conditions or account access,

3. winnings, gains or losses, or

4. use or subsequent use.

We do want to help you with this and I’m sorry for any frustration, stress or

inconvenience this has caused you but we’re simply following our own internal

procedures as well as the rules set out by Mastercard.


Following a thorough review of your complaint, I can confirm that we haven’t made

any errors in rejecting the requested disputes, and we’ve acted in line with our

Monzo Bank Limited (Monzo) is a company registered in England and Wales (No. 09446231)

registered at Broadwalk House, 5 Appold Street, London EC2A 2AG. Monzo is authorised by the

Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the

PRA. Our Financial Services Register number is 730427.

2internal procedures and Mastercard guidelines. However I hope my explanations

shed some light into the chargeback processes.

I’m sorry that you were unhappy with our service, but I hope you think the

outcome here is fair. I’ve let the relevant teams know about your complaint so they

can use this to improve their services.

What to do if you’re not happy

This letter is what’s known as our ‘final response’ to your complaint. If you have

any clarifying questions, I’ll do my best to answer them. Alternatively, you have the

right to take your complaint to the Financial Ombudsman Service, for free – but

you must do so within 6 months of the date of this final response.

If you don’t refer your complaint in time, the Ombudsman won’t have our

permission to consider your complaint and will only be able to do so in limited

circumstances. For example, if the Ombudsman believes that the delay was as a

result of exceptional circumstances.

For information on how to refer the complaint, go to the Financial Ombudsman

Service website and read their consumer leaflet.

Thanks,

Lowri Addams

Monzo Complaints Team

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