2 år siden
She got her money back, but the 3 of us were "peas in a pot" all 3 rule 9.7 all 3 proving innocence.
But she was paid while the 2 of us were not.
And the casino was responsive to my complaint.
2
1win operates like a fraudulent company. (side 4)
2 år siden
I don't understand, how they said Hafsat used my email address or is it that I used her email address to create account on 1win.
2 år siden
I read your complaint, it was said that we had similar complaints and the casino provided evidence that your account was tagged with mine....I think this was what made them think we are thesame persons.
They said I used your email adress to open an account with 1win.
You said your account and money was confiscated in the month of March, I opened an account with 1win in the month of may.
By march this year I don't know anything about 1win.
Why are they confusing us both??
Redigeret af forfatter 2 år siden
2
2 år siden
Right now I don't really know what to do, I think I will have to contact the licensing authority again with my details and relevant screenshots.
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1
2 år siden
The antillephone NV ? They dont answer ? Which mail you use?
2 år siden
I did im just waiting, can you check it ?
2 år siden
Antillephone hardly responses.
Nevertheless,you can send to the below emails.
but I'd love to advise you to allow casino guru help you first, if there's no response from the casino or you aren't satisfied with the gurus decision, then you can contact the licensing authorities.
complaints-dispute--gaminglicences.com
Complaints@softgamings.com
4
2 år siden
Hello,
that's good - I can see the complaint now. Well, I will repeat myself now, let's just hope that the casino will cooperate if the need arises. 🤞🙏
1
2 år siden
Hello Recan,
I can see that the casino asked ya if all your winnings came from sports, if you've played casino games before,then I think they might be able to help you and ofcourse if you're sure that your violation didn't come from the games you played.
2
2 år siden
I did not commit any violation, besides 1win does not even present me the details with justification I hope that guru will help me. I can't get any answers from the authorities.
1
2 år siden
I don't want to use insulting words to describe the authorities....but to be Frank they don't help, the casino pays the authorities and if the authorities keep querying the casino,who will pay the authorities?
2
2 år siden
I did not commit any violation, besides 1win does not even present me the details with justification I hope that guru will help me. I can't get any answers from the authorities.
2 år siden
Sadly, I must mostly agree with Hafsat, furthermore, I also fear that your complaint will be rejected due to sports betting being involved. Let's just see what happens, I wish you only the best. 🙏🤞
3
2 år siden
But I played casino also so normally it will be good. Thanks
2 år siden
Hello, I see - but my concerns still last,
I checked your complaint again, does not seem pretty optimistic to me. Let's hold on!
1 år siden
Antillephone NV (I can not get any answers.)
Although most of my earnings are from the casino section, casinoguru does not help me. (Because I bought 6 sports bets.)
Chips.gg accuses me of abusing another casino and therefore confiscated my $13,000 earnings. Casinoguru does not support this
https://casino.guru/chips-gg-casino-the-player-s-account-got-closed
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Radka 1 år siden
Årsag:
just made the link clickable
1 år siden
I'm sorry it ended just like this. 🙁
there is another aspect that prevents us from helping you effectively:
"Also please note that any case with any affiliate relation between the player and the casino can't be handled by us. I will be forced to reject your complaint"
Across the forum, you can find other players that were ignored by Antllepnone as well.
Please mind the casino's reputation in the first place, it can save you future trouble, I believe.
1 år siden
My Affiliate another casino Rollbit- not chips.gg its simple.
My case is with Chips.gg.
Chips.gg accuses me of abusing the rollbit. I also say that we have an affiliate partnership with Rollbit and it still continues. How could I have abused?
1 år siden
I'm sorry, I have no clue whether you understood what I wrote, but we can't provide any help.
This your complaint conclusion:
"As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. Also please note that any case with any affiliate relation between the player and the casino can't be handled by us. I will be forced to reject your complaint."
Nothing much left to say, I'm afraid - no matter the casino.
Stay well.🤞
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1 år siden
Alt i alt er det mærkeligt, at dette skete. Jeg har været her i lang tid, jeg har aldrig oplevet disse problemer for mig. Hvis du satser moderat og klogt, sker det ikke
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