Pending Withdrawal - Unreliable Site

I would like to report those two sites which belong to the same company: https://www.megafishwins1.co/ and https://www.theslotz5.co/. I have been waiting for a withdrawal since September 20th. My account was verified. I reached out to them to ask them why my withdrawal is still pending and they said that they would need some more documents to verify my account. If I hadn't reached out to them, I would have never known that I needed to submit the extra documents. I waited 10 days to receive the email that mentioned the requested documents that I needed to submit. After so many back and forth emails, I managed to send everything needed. Two more days have passed and I have received no answer about the verification. The second site asked me to send the documents again while I have already sent the documents to them. This is a serious comedy happening here and I would like you to investigate this case.

Proof of my withdrawal request

Having to chase support just to find out which documents are needed makes the wait even more frustrating. Additional verification can be requested, but they should clearly explain what is missing and why documents need to be resent.

Is the September 20 withdrawal pending at Megafish, TheSlotz, or both? How much are you waiting for at each site, and which additional documents did they request? Did the second site explain whether your documents were rejected or simply not received?

We generally allow up to 14 days for verification and withdrawals. The original withdrawal date still matters when assessing the overall delay.

For a formal assessment, please use our Complaint Resolution Center. If both casinos are withholding withdrawals, submit a separate complaint for each so our team can review their individual timelines.

Hello there,

The second casino has just completed my second time verification but the withdrawal is still pending. The first casino hasn't verified me for the second time, even though I have sent all the necessary documents since Thursday. Both of those withdrawals are still pending, the chat support doesn't know when the verification will be done, they don't answer any of my questions with clarity and I have still received no money since September 20th.

After 15 days, this is the answer I got from the first casino: "We would like to inform you that our team is currently reviewing your documents. Please note that, due to a high volume of documents awaiting review, processing times may be longer than usual. We appreciate your patience and will notify you as soon as the review is complete"

At least one verification has now been completed, although that still leaves both withdrawals unpaid. The other casino’s message explains that there is a queue, but gives you no estimate or specific information about your documents.

With the withdrawals pending since September 20, the overall wait has already exceeded the usual 14 days we allow. That doesn’t establish that they intend to withhold your money, but it does warrant a closer look.

Have you managed to submit the separate complaints through the link I shared? I can discuss the situation here, while our Complaints Team handles the formal assessment.

Also, could you clarify which casino has completed verification - Megafish or TheSlotz - and how much is pending at each? That will help us follow the two cases accurately.

The second time verification from TheSlotz.co was completed yesterday morning but my withdrawal has still been pending since 21th September. Regarding the Megafishwins.co, I have sent them all the necessary documents since last Thursday to no avail. Both of those withdrawals are still pending, I have received no money whatsoever. Moreover, I have submitted my complaints with the links you sent me.

That clarifies the difference between the two cases: TheSlotz has completed the additional verification, but the withdrawal requested on September 21 remains pending. Megafishwins is still reviewing the documents you submitted last Thursday.

I’m glad you’ve submitted both complaints. Please give our team time to assess them and respond; they’ll ask for any further information they need. Completing verification at TheSlotz is a step forward, although we still need to see the payment follow.

In the meantime, keep the withdrawals pending rather than cancelling them to play with the funds. Please let us know if either casino pays or provides a concrete update. Hopefully, you’ll soon have better news from both.

Now, I would like to be as meticulous as it is possible. I have played in many online casinos in my life and all the reliable online casinos complete the verification process within 24 hours and also process the withdrawals within 24 hours, if not instantly regardless of the day you submitted the withdrawals. Conversely, all the online casinos which are unreliable will create as many complications they can, so that you cancel the withdrawal and play the funds. They will probably ask for more verification documents, even though the withdrawal monetary amount is small. I have just received the money from theSlotz.co after 17 days of torture. Would I play again in this casino? Not at all. Because I know that, even if I have verified my account twice, even if I win, I will probably go through a lot in order to withdraw the funds. I would suggest rating this online casino around 3.5-5/10. As far as the Megafishwins.co is concerned, yesterday I resent the documents in case they lost my email and I informed them that this is the third time I have sent them the documents. Still no answer, no withdrawal. I hope my case summarizes what is happening with this company. Let me know what you think.

I’m glad TheSlotz has finally paid you, although I understand why the 17-day wait and repeated verification have left you unwilling to return.

I wouldn’t judge every casino solely by whether it pays within 24 hours. Legitimate checks can take longer, but clear communication matters. Having to resend documents three times without an answer from Megafishwins is understandably frustrating.

Regarding your suggested rating, our Safety Index considers several factors, including justified complaints, their outcomes, casino size and unfair terms. We therefore can’t assign a specific score based on this experience alone.

The Megafishwins complaint remains a separate matter, and the latest unanswered document submission is relevant to that case. Hopefully, that withdrawal will follow too.

I am here again to remind you that another day has passed without any clear information or answer from the casino. The withdrawal is still pending.

So frustrated. They don't even know whether I sent them the documents and they ask me again whether I have sent them the documents. Now, they don't know how much time the verification will take.

I understand how frustrating this situation is, and what you’re describing certainly isn’t pleasant. I know it’s difficult, but if you’ve already sent the casino everything they need, try not to spend every day constantly worrying about it. If a document is rejected or something else is wrong, they should let you know.

Of course, I’m not suggesting that you ignore the verification process for a whole week. But stressing over it constantly will only make the wait harder for you.

Try to give our team some time to work on your case, and we’ll see what they can find out.

Yes, I will be waiting for your answer then. Thanks for your time spending to help me.

Hello there, it's been 12 days that I have been waiting for an answer for the verification and I have still received nothing. Now, 22 days since the withdrawal.

Waiting 12 days just for an update on the verification and 22 days for the withdrawal overall, is certainly longer than we would consider reasonable, especially after you sent the requested documents several times.

At this point, there isn’t much more that can be done from the forum side. Your MegaFishWins complaint is already the right place for our team to investigate the delay and seek a clearer response from the casino.

Please continue following the complaint and share any new response or change of status there as well. In the meantime, keep the withdrawal pending and avoid playing with those funds. Hopefully, the casino will finally move the verification forward.

At this point, I am out of words.

I completely understand. After 22 days of waiting and repeatedly sending the requested documents, I can see why you feel that way. Hopefully, the next update you receive will finally bring some progress.

Without having received any email about the confirmation of my verification process, I finally had the withdrawal completed today. I am closing this case as resolved. Nevertheless, I believe that the verification wasn't the issue because, the first casino that belongs to the same company, sent me a confirmation that my account was verified when the verification was completed. Even though I received the money after 24 days of constant struggle, I would still make a personal assessment that this casino is a casino to avoid by any means. Most people would have already played the funds by now and lost them all. None wants to wait 24 days to receive their funds, when the deposits are expected to be instant. Needless to say, it is not only that you have to wait in vain, you must also bear the consequences of receiving vague messages from the support. They never provide you with any clear answers and at the same time, they never answer the emails. Therefore, you can get no answers from anywhere. The same goes for theslotz.co. I would never return to this site. When I first visited those sites, they had everyday bonuses. Now, that I came to CasinoGuru to make things clear and made known that the CasinoGuru knows about the situation, all the offers and bonuses suddenly disappeared. No one wants to play in online casinos that make suspicious movements against the player. Moreover, in the beginning, when I asked the support why my withdrawals were delayed, the first answer was that withdrawals are completed with regard to the VIP level. At that point, my VIP level was 2, which brings me to the conclusion that they need you to spend money endlessly in order for you to receive your funds on time. Never ever would I ever return to that site. Very bad experience.

Sorry you're dealing with this. If you want to make your case more public and put pressure on them to respond, try reaching out to ConAlert.org. Wishing you the best of luck getting your money back.