Vandt 70 tsk på Casino epic, indsendt dokumentation til verifikation som 3 seneste lønspecifikationer og også erklæring som de bad om er gået 6 dage og kontoen er stadig spærret for hævninger, ingen mærkelige ting med mine penge, da jeg har en ret god indkomst. Er det et almindeligt fænomen blandt kasinoer, at de beholder pengene? Forbandet frustrerende! Hvor længe skal man vente, før man melder sig til ARN og spilletilsynet?
Hello, I can understand your frustration.
It is vital to pass KYC verification in order to get your winnings. Have you already passed this verification, please? It's normal, that due to verification the account gets blocked so I'd assume this is the reason here. When a player won big, sometimes the casino consults with the game provider to make sure the win was legit.
To your question: When a complaint is submitted, we allow casinos 14 full days to verify the account and process payment, I think it's a reasonable period.
Tak for svaret.
De svarede sådan her
"Tak, fordi du indsendte de dokumenter, vi anmodede om.
Jeg har bedt den relevante afdeling om at kontakte dig direkte via e-mail, så snart de har behandlet og godkendt dine dokumenter. "
Synes bare det tager meget lang tid (1 uge) men har forstået at det ikke er usædvanligt så det er nok bare at vente.
Hello,
Sadly, as far as I can tell and with accordance to let's say general experiences shared through the whole forum, it not so unusual - yes.
But there are casinos which can finish the KYC in a few days. In these days, I would call that unusual.
Anyway, in case you struggle or need some help, come back here and ask any question 🙂.
Also let us know when you get your winnings, hope it all be smooth.
Tak for svaret!
Jeg vender tilbage så snart jeg hører noget fra dem.
Hvordan gik det? Fik du dine penge tilbage?
Jeg synes, det er så forkert selv at blokere for udbetalinger, hvis du vinder/kortordrer. De har gjort det samme mod mig nu. Jeg kan ikke engang hæve mine egne penge. Virkelig grimt. Husk, at du ikke skal udlevere sådanne private oplysninger om dig selv. Især med de nye love nu også. Der har været strengere regler for virksomhederne. Eller at anmode om en erklæring? Helt absurd
Hello,
Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂
Sadly, the player did not subitted complaint, I fear that withou a reply, we can only guess about the payout.
I would also say that that to pass the KYC one should provide sort of personal informations, otherwise the verification will not be completed. Can you elaborate about the laws you mentioned, please?
I would also like to know what seems to be the problem with your withdrawal, care to exlplain further?
Helt sindssygt, at du betaler penge på dette casino og tilfældigvis vinder. Så er du spærret for at hæve overskuddet. Fidus af højeste orden. Er det overhovedet lovligt. Ingen i dette land er forpligtet til at indsende deres erklæring til et spillefirma på Malta. Ser frem til at få mine penge.
Hello, can you please provide more details about your issue please? Let me ask you a few questions first. Was your account fully verified and when did you try to request the withdrawal please? Thank you
Jeg er blevet spærret for at hæve et overskud på ca. 2.000 SEK selvom jeg loggede ind med bank-id. Har været i stand til at foretage udbetalinger før uden problemer. Desuden har ingen ret til at rode i mine erklæringer eller bankkonti, hvad end du synes. Gjorde alt rigtigt, og jeg håber, at du også gør det = for at fjerne blokeringen af mig, så jeg kan hæve mine penge, i det mindste det, jeg indsatte.
I guess that you fall into the idea that we are the casinos employee - we are not. 🙂 This is an independent forum, so no demands will work here, I'm afraid.
Can you at lest tell us whether the casino explaint the reason why you can't access your account?
Since when you have this issue, please? Are you still in touch with the casino?
Let us know.
Hej! Min konto er blevet spærret og kan ikke foretage udbetalinger. Hvad skal du gøre kan du hjælpe???
Hello,
any idea why the account got blocked?
I would advise asking the casino via email. Don't forget to check email spam, bin, trash folders, or promotion section.
Let us know what you learn. We will try to figure something out.
My account have also suddenly been flagged as " not active " when i have signed in with ID and make deposits of around 300 euro.
Then won quite a bit, could not see because your site is extremely missleading.
There is no place to check your saldo, profile, settings or anything similar.
I have not even been able to find the withdrawal function??
Hej, min konto er ikke aktiv, hvorfor er tilbagetrækning blokeret
Hej min hævning er blokeret kan ikke hæve pengene...kan du hjælpe mig..tak
Hello.
I'm sorry, but you should contact the casino first. This is an independent forum, you know?
Ask the casino what seems to be wrong with your withdrawal or account, and inform us back here.
If you struggle to get in touch with the support, come back here too.
Do you agree?
Hvordan kan du kræve retten til at tage mine penge, før du kunne hæve penge uden problemer, synes du du skulle lukke forretningen før, du var et godt spil ikke længere. Så kan de ikke kontakte dig.
Please understand we are not the casino's employees here; as I said, this is an independent forum. I'm not familiar with your situation; frankly, I only rely on the updates you provide here.
Do you understand me, please?
Hvorfor svarer du aldrig når nogen skriver til dig, jeg har sikkert skrevet 20 gange, intet svar, udbetal mine penge så slipper du for mine mails. Du er det eneste spilfirma, der anmoder om private indkomstoplysninger, fidusfirma, det er, hvad du er
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