Casino re-opened permanently self excluded account (side 2)

Jeg havde det samme problem med Lunubet. Efter at have tabt €2.000 mellem august og september, rapporterede jeg mit spilleproblem, og efter flere forsøg lukkede de endelig min konto.

Desværre faldt jeg for det igen i oktober, men et par dage senere anmodede jeg om lukning igen. De kom tydeligvis uden om det med latterlige bonusser.

Kunne dette være nok?

Jeg vedhæfter nogle e-mails fra samtalerne, hvor det tydeligt fremgår, at de kontaktede mig igen, på trods af at jeg udtrykkeligt og bestemt havde bedt om at få kontoen lukket flere gange.

Her er nogle dele

Sådan vender de tilbage til mig uden at jeg har kontaktet dem, og udnytter dermed folk i vanskeligheder.

Jeg håber, I kan hjælpe mig med en klage. Jeg har udelukket mig selv fra alle de andre sider, og jeg håber at få i det mindste et lille beløb denne gang i forhold til, hvad jeg har tabt.

I am really sorry that you have to experience this.

Please follow this link where you can submit your complaint, and our team will definitely investigate the whole matter thoroughly.

Jeg har prøvet flere gange, men kan ikke åbne linket. Kan du kontakte mig? Mange tak.

Jeg har sendt dig en klage, men jeg kan ikke indsætte alle skærmbillederne korrekt, fordi der er mere end 5.

I'm glad you were able to do so.

Please follow the instructions from our team now. If there is anything you need to upload, we will notify you, always.

Hello, no problem—if you want to add more screenshots, just compose another post and add them like you did before. You may post as many posts as you need in the complaint. Go ahead and try, please.

If you notice anything amiss, please let me know.

Jeg har tilføjet flere vigtige og tydelige skærmbilleder til klagen. Kan du hjælpe mig?

Hello, those screenshots will certainly help out. I anticipate that Kristina will respond to you within the next two days, because the timer shows the deadline. Please be patient; I know this is stressful for you, but it takes time. 🙏

Hi

have recently experienced the exact same problem

MadCasino .io , but they contacted me just 2 days after I closed my account permanent due to gambling problems

have copy of the mail from their support that says / Account now closed - VIP maneger - opens it again since I had 600€ cashback- so 🐖 of them - they open it just like that - just so we who can’t control it - the gambling - loose more

Thank you

Unfortunately, this casino has a very low safety index, so I am not sure how your complaint will go. I surely hope for the best, of course. 🤞

I'm sorry, though, that you have to go through this.

Hi

I understand but let’s try ….

it was so clear they dident care at all about the Responsibility, even in the mail from the VIP manager - David Lind - Hi I just noticed that you recently closed your account" yes only 2 days after I closed it -he - personally contacted me - yes correct and ALSO FOR A SPECIFIC RESON that I told you the support - that they dident even answer my email regarding this issue - nothing absolutely nothing

Thank you

Yeah, that is sad, and all such sites are really dangerous, I could say, especially for someone with gambling issues. I just hope we could do more, of course.