Cybercoins Casino fuldfører ikke kyc og udbetaling af 219 USD (side 3)

You should probably be really careful then.

Jeg bliver nødt til at indgive en klage for at se, om kasinoet reagerer.

You've got nothing to lose, right?

I have a nearly identical issue. I completed the playthrough on the no deposit bonus and submitted all my documents, then they say I needed to make a verification deposit, which was not a condition in the terms of the no deposit bonus. Nevertheless I made said verification deposit and now it's impossible to get a response from them.

Is it possible to file a complaint here? I cannot locate the casino in the database and so it doesn't appear like filing the complaint is possible, but by all means, correct me if I'm wrong!

Hey. The casino is not published yet on our website, but it is already possible to file a complaint anyway.

Just choose the option "casino not on the list" when submitting it and explain well to which casino your complaint belongs, please.

May I ask how much they asked for the verification deposit?

Also, please know that it is nothing unusual for online casinos to ask for this kind of deposit because they need to verify the payment method the player uses, you know.

Here is the link where you can submit your complaint, by the way.

Thanks for the information and the link.

To answer your question, they asked me to deposit a minimum of 20 euros for verification which I did, to no avail. They appear to be a scam casino.

I have taken it upon myself to submit to the complaint, as you suggested.

Thank you again for your information and your time.

No worries, gladly.

Let's not jump to any conclusions yet; hopefully we'll see the resolution of all this soon. 🤞