Er der andre, der mener, at denne platform er til fordel for online casinoer? (side 3)

Jeg venter på resultatet af den klage, jeg indgav, hvor 22bet indrømmede alt!

Casinoguruen svarer ikke, og jeg forstår ikke hvorfor!

Normalt behøver du ikke engang at bruge Casino Guru, hvis du indgår en refusionsaftale med casinoet; du sender dem bare dit IBAN-kontonummer og dine loginoplysninger, og så sender de dig pengene.

Se, da de oprettede klagen, havde jeg allerede sendt den 3 dage tidligere, altså siden den 11. december, og der er absolut ingenting der. De fortalte mig bare, at mine billeder var slørede. Forestil dig, med de telefoner, vi bruger i dag, sikke et elendigt svar. De her fyre er alle idioter, de er ubrugelige.

You have the option to go elsewhere; no one is holding you here. If someone is trying to help you, I would be happy about that. You said yourself that you have nowhere else to go. So is some help better than none? The choice is yours.

Your complaint is in progress.

What exactly don't you understand? That there is a timer in the upper right corner and it clearly states how much time each side has to respond? 

You have one last chance to start behaving normally and without vulgarities, otherwise you will be banned from the forum.

This is your last warning.

Okay, jeg skal nok opføre mig ordentligt, men fortæl mig, om nogen vil gøre noget ved min klage eller ej? På den måde kan jeg træffe en beslutning.

Synes du ikke, Jaro, at det er næsten umuligt ikke at blive vred? Se på dette svar fra 14. december.

Det er det elendige arbejde, du laver, sikke noget lort! Du får mig til at bruge en måned på at vente på opdateringer, det giver mig lyst til at kaste op, og de sendte endda resterne som gave! Ulække hunde!

Based on how the complaint developed, I can see that you are not enthusiastic. However, Katarina decided basically as she would have decided in any case.

I think everything has been explained and I have nothing more to add.

Gå ad helvede til. Det casino bekræftede officielt kontolukningen, og en dag senere var det stadig åbent. Det blev endelig lukket dage senere. Hvad er det for en lov om at skulle bruge et par dage på at være sikker og bekræfte? Det må være en eller anden form for lov, der er opdigtet, for den findes ikke. Nå, tak for din hjælp. Du har hjulpet mig to gange før; denne sidste var en fiasko. Jeg håber, du forstår, og jeg tror, ​​du er enig.

It's not a legal requirement, it's our policy. If the casino can close an account or self-exclude a player within a few days, then we consider that a reasonable timeframe for such a process. Often, it simply doesn't happen immediately. If it took a week, for example, that would not be acceptable. 

Det er ligegyldigt, mand. De bekræftede over for mig, at kontoen officielt var lukket, men det var den ikke. Det er ikke lovligt; det er svindel.

I described the procedure we use.

It's not the best user experience you've ever had, and I completely understand that, but sometimes things aren't just black and white.

Jeg forstår, at det afhænger af de involverede interesser, kunne du ikke i det mindste give mig en forklaring? Jeg synes, det ville være rimeligt.

I actually contacted the lead of our complaint team regarding your case explicitly.

Unfortunately, even if the casino surely did not act right because they told you that the account is closed and even sent the promotion, we are unable to do more for you because, as Jaro explained before, they closed your account within a reasonable timeframe.

What actually could have happened here is that even though they made the decision to close your account on the 12th, the system did not make the command right away, and unfortunately, as they have an automated system to send promotions, your email was also in their list, and that is why you have received it.

We understand that this is not enough for you and that you have lost money, but as I said, we are unable to do anything more.

Please try to find help and fight the addiction as soon as possible. It is always better than trying to go through it on your own, for sure.

We would really like to see that you are okay. 🙏

Nogle gange kan ingen hjælpe dig udover dig selv!

JoseManuelMartines har tydeligvis brug for professionel hjælp, og har haft brug for det i meget lang tid.

Det er ofte svært at få den slags hjælp i det virkelige liv, og hvis det er tilfældet, har jeg bare ét tip:

Hver gang du føler trang til at spille – så tag en tur! Løb, indtil du er så udmattet, at du falder i seng mere død end levende. Næste dag har du næsten helt sikkert mange flere penge i din pung, end du ville have haft, hvis du havde spillet.

Du er stadig så ung - det er ikke for sent! (Jeg ville ikke give det råd til en, der allerede er gammel og muligvis har helbredsproblemer)

Nice advice, for sure.