Hello, My bank can't see any incoming payments from fatpirate. But they said this is probably due to them not sending it by faster payment so it won't show until the money is actually in my bank. The only way they can trace it is with the ARN number which I'm still waiting for 🤦🏼♀️ customer service is as useful a chocolate teapot, I get told the same thing over and over again
That must be frustrating if you don't get any details, for sure.
Please keep us informed about how it goes.
It's highly frustrating. It'll be 2 weeks tomorrow since I made my withdrawal and still nothing. I'm really hoping it'll go in this week!
So, what about filing your complaint now, though? Have you thought about it already?
Our complaint team will do their best to help, if possible.
Please let us know if you'd like to proceed with it.
Yes, I would like to file a complaint please
Just follow this link, please, and explain everything well. Then someone from our complaint team will get back to you as soon as possible.
If you'd like to ask anything, we're here, of course.
Jeg foretog to hævninger på 500 euro hver, en den 21. november og en den 22. november, men de bliver i øjeblikket verificeret.
Kan du hjælpe mig med at forstå?
Hello, congratulations on your win.
If your withdrawals are currently being checked, it is important to be patient and wait. The finance department is probably checking that everything is in order, and once they decide that it is, they will send you the money. I know that in the case of this casino, it may take a little longer than usual, but I believe you will receive the money. However, do not play with it, and if it takes longer than two weeks, we can try to help if you are interested.
Ja, jeg er interesseret.
At blive hjulpet
I morges sendte de mig en e-mail, hvor de sagde, at min udbetalingsanmodning er blevet opdateret, men jeg ser det stadig som om, at spillet er i verifikationsfasen, på trods af at jeg modtog den e-mail klokken otte i morges.
I think that in this case, things have moved forward. So try to wait and see if the status changes on the withdrawal. It may take a little while, but it definitely shouldn't take long.
Which payment method did you choose?
Bankoverførsel
Tror du nogensinde, jeg får mine penge at se?
Udbetalingsstatussen har ikke ændret sig endnu, selvom der er gået flere timer, siden de sendte mig den første e-mail om, at udbetalingsstatussen er under behandling.
I think so, casinos usually pay out players. Try to be a little patient. I know it can be difficult, but it's necessary at the moment. Bank transfers can take several days.
Din anmodning er blevet opdateret. Det er, hvad de siger, men jeg ser altid, at den er under gennemgang, og de undskylder, hvis det tager længere tid.
I går sagde de, at anmodningen blev behandlet og opdateret. I dag foretog jeg hævningerne den 21. og 22. oktober, men de er stadig i verifikationsfasen. Hvad skal jeg gøre for bedre at forstå situationen?
I understand that.
What you need to do now is be patient. There isn't much else you can do.
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