Fat pirate casino (side 5)

Undskyld, jeg retter mig selv, jeg tog prøverne den 21. og 22. november. Jeg er tålmodig, jeg ville kun sætte pris på klare svar fra dem.

That's for sure, I think everyone in your position would feel the same. But if they can't tell you the exact date or time when you'll get your money, there's nothing we can do about it.

Clarity is important, but if it's going to mislead you, it's pointless. 

Kan vi indgive en klage?

Jeg bekræfter, at din ansøgning bliver korrekt verificeret af vores afdeling.

Vi har for nylig modtaget adskillige anmodninger, som delvist har forlænget tidsrammerne.

For at fremskynde processen og give dig prioritet har jeg dog netop markeret din ansøgning som prioriteret.

Vi beder dig bare om at vente på en e-mail fra os... det er, hvad der står i deres livechat.

Vi bekræfter, at dine udbetalinger er korrekt sat i kø til behandling snarest.

Bemærk venligst, at behandling af udbetalingsanmodninger generelt tager mindst 3 til 5 hverdage, regnet fra dagen efter anmodningen blev fremsat eller fra dagen for den sidste behandlede udbetaling. Bemærk venligst, at denne tidsramme ikke omfatter lørdage, søndage og helligdage.

Hævningsstatussen opdateres i din saldohistorik, når den er behandlet. Bemærk desuden, at hvis du beslutter dig for at annullere en ventende hævning, starter hævningsprocessen forfra med en fremtidig anmodning.

Men hvis du venter, skal jeg se, om jeg kan følge op på din ansøgning. Det er sådan, de siger.

De fortalte mig, at selvom de er i verifikationsfasen, bliver de behandlet korrekt. Jeg spørger dig, men har andre brugere haft problemer med betalinger??

There were also complaints from other players about withdrawals that were delayed. However, if they haven't sent you the money yet, I don't think it's necessary to ask about it every day in live chat. Check once a day to see if the status of your withdrawal has changed as the casino told you it would. If you write to them every day and they don't have any updates, they won't have much to say to you. 

We give casinos 14 days, and from what I've seen, you've already filed a complaint, so you don't need to worry. If you don't receive your money, we'll try to help you. 

Under alle omstændigheder vil jeg gerne fortælle dig, at der er gået en uge, men jeg har stadig ikke modtaget noget. Kontoen er bekræftet, og de siger, at de har forsinkelser på grund af den enorme strøm af anmodninger.

That would, on one side, explain the delay and also the other players waiting for their payouts, but on the other, does not look good.

I wonder what the casino management is going to do during the Christmas peak next month.

Well, I hope they manage to find a working solution for those delays!

De siger, at det er i gang

Which means it is waiting for someone to carry that out; it fits.

Hvad???

Betyder det, at det er okay for dem at være i behandling??

I said it fits the information the support told you—they are delayed due to many withdrawal requests in queue, which means that the withdrawals are shown as "processing."

Maybe you did not understand me well. I'm not saying it's okay for the players, but it is consistent with what the casino told you and others.

Og hvad skal jeg gøre? Vil de betale?

Well, you can only wait. Since you submitted the complaint, I see no options left. Try to calm down and remind the casino of the delay once in a few days. The best you can do is to be patient and not worry too much just now.

The casino explained the delay, and the complaint process is currently ongoing. Try to rest.

I går aftes sendte de mig en e-mail, hvor de fremhævede, at udbetalingen er ved at blive behandlet, og at jeg ville modtage pengene hurtigst muligt. Jeg har dog foretaget to udbetalinger.

Hey, that could finally be a positive sign!

Also, successful withdrawals in the past indicate the delay truly may be a temporary matter. Or did you mean something else when you said you, however, had made two withdrawals?

In any case, we are here to see the progress; the complaint is, in my opinion, a good backup.

En hævning ankom i dag, en på 500 mangler stadig.

Really? Things finally got moving! Well, step by step, I'd say. I would certainly consider the present a positive promise for the withdrawals to come.