Felicibet casino Jeg ved ikke om det betaler sig (side 2)

Thanks for adding the emails as well. They make the situation more relevant for a proper review, because the exact way the bonus was offered to you can now be compared with the bonus terms the casino later relied on.

If the maximum bet restriction or another important condition wasn’t clearly communicated when the offer was made, that is something our Complaints Team should definitely look at rather than judging the case only from the casino’s later explanation.

The request to make an additional €100 deposit before the withdrawal could be processed is also worth including in the case.

At this point, I would submit a complaint and attach these emails together with the casino’s withdrawal decision and any relevant bonus terms you were given.

Also, please make sure any personal email addresses or account details are hidden before posting further screenshots publicly.

Jeg har indgivet en klage, kære Jaroslav. Jeg mangler dog stadig at uploade nogle filer; kan jeg gøre det senere? Han uploadede kun to billeder, men jeg var nødt til at uploade flere.

Mener du alle navnene på billederne? Jeg kan sende dig de originale dokumenter til klagen, ikke?

Once your complaint is opened, you will be able to provide additional evidence, screenshots, documents, or anything else relevant to the case.

You will also receive the email address of the complaint resolver handling your case. If you have trouble uploading something directly to the complaint thread, you can arrange with the resolver to send it by email instead.

You therefore do not need to worry, you will have an opportunity to submit all the additional evidence you have.

Okay, mange tak!

Jeg så lige, at betalingen blev afvist for en uge siden, og de 1500 euro er også væk 🙁

I am sorry that you are experiencing these difficulties. I am sure this situation is not pleasant for you.

As I mentioned, our complaint team will do its best to help you through the complaint process, and I hope everything can be resolved successfully. I will keep my fingers crossed for you.

Mange tak, Jaroslav!

Jeg venter ivrigt på en besked fra sagsbehandleren.