Reopen blocked account

Ok. I blocked my account permanent on a casino and after a couple of months I simply opened it up again in the chat even if it was permanent closed. Of course I lost a LOT. Have I any chances to get my deposits from after reopening back?

Hello,

can't answer without further details and preferably screenshots showing how exactly your account was closed.

I would expect that a permanet closure means closed for good. 🤔

You can also submit a complaint right now, so we can consider all aspects and provide support.

Read about the details here, and decide whether you feel like it.

It was Ibet and all I can say is that permanent blocked is not permanent blocked there. It means 7 days if you ask their support and yes they can go South.

Hello,

so the way it sounds to me, the casino originally confirmed that your account is permanently blocked, right?

Anyway, did you state any reason why the account needed to be closed? I feel that all are important details, so let me know.

What casino are you talking about?

Hello again.

I think you should start using the REPLY BUTTON - the sooner the better.

The person you're asking now is not aware of your post, so the chances you'll get an answer are pretty low.

I'm quite sure he was talking about iBet.com https://casino.guru/ibet-com-casino-review

I believe that I am in good control of myself in terms of gambling at the moment, but I have faced an easier situation like you have decribed. I contacted support and asked to close my account forever, thay asked me for the reason and said that the account can be reopened later because it is not gambling problem. If you want to save the money for future i highly recomment to ask for closure over the platform or tell them that you have issues with gambling.

Many casinos reopen my account even i am request permanent closure. Even casino guru accepts these days the way casinos operate. 🤨

Have to try make complaiment via some other website, if they can help.

Just wondering what license rules say about this.

Please be sure that we always try to help if possible, and when we have some clear proof that a casino acted unfairly, we will surely fight for the players.

Especially Curacao-based casinos are quite desperate regarding Finnish players, considering the national license is being released next year. They are doing their best to milk money out of us, knowing full well they will never be qualified for a Finnish license.

Selv et forbud baseret på ludomani forhindrer dig ikke altid i at genåbne din konto. Dette er sket for mig, for eksempel med boostcasino og coolbet. Indbetalinger refunderes ikke.

Casinoer har nu taget en linje, hvor de for eksempel spørger dig, om du tager ansvar for at genåbne kontoen. De kan også sørge for, at du ikke har nogen problemer. Dette er ekstremt skadeligt, fordi et spilleproblem involverer lysten til at spille. Derfor er disse spørgsmål ekstremt skadelige, og du kan ikke få sandfærdige svar fra folk med spilleproblemer. Casinoerne ved det bestemt. Desværre er ansvaret gået ned ad bakke. Casinoerne har bestemt bemærket, at de kan opføre sig sådan, og der er ingen konsekvenser.

Jeg synes, at denne retning, vi bevæger os i, er yderst bekymrende set fra en ludomanisk perspektiv.

That was not the true this case with me. The complaint was closed without me being able to explain my situation in more detail. There is a very similar case with the same casino where casino guru contacted the casino and the case was resolved in the player's favor.

In my case, the casino guru did not even ask the casino for more information. I asked to reopen my complaint but that was not done either. The person who closed the case did not even respond to my email either.

If I may, the problem is that we need solid backup in the form of a player's evidence. I guess this scenario is pretty well explained:

"The player in the other complaint clearly mentioned gambling addiction to the casino - meaning the casino was obligate to close the player's account.

While you did not mention it in any of your conversations, there were not obligate to do so."

Unfortunately, expecting total self-exclusion is not possible if the true extent of the addiction is not mentioned. I'm sorry.

Men selvom personen har nævnt ludomani, har casinoet ifølge reglerne stadig lov til at genåbne kontoen. Dette gælder for alle licenser. MGA, Estland, Curaçao osv.

That's not even true. I would have liked to explain more but I didn't get the chance. I would have specifically provided more information about our conversation with the casino. I explained these things when I tried to reopen the case, but it still wouldn't be reopened.

You dont even ask any information from casino about my case? ...which feels strange.

I still have have chance, one website who try to help and keep asking this from casino.

Ved du om den regel altid har været der, eller om den først er blevet tilføjet nu?

Det er på en eller anden måde utroligt, når man anmoder om lukning, spørger casinoet, om man vil lukke sin konto i for eksempel 1 måned eller 1 år. Eller permanent. Men det svar betyder egentlig ikke noget.

Det mærkelige her er, at det pågældende casino for kort tid siden indrømmede sin fejl og endda refunderede spillerens indbetalinger, og det var på det tidspunkt, at casinoguruen hjalp med sagen.

Jeg tror, ​​det kun er blevet mere almindeligt i år. Det er misvisende, hvorfor spørge om sådan noget, når det ikke betyder noget. Hvis der står permanent, så betyder det for evigt. For eksempel følger pikakasino.com dette. Jeg har kun lukket min konto permanent, og for dem betyder permanent for evigt.

Desværre har casinoer lov til at gøre, hvad de vil. Jeg har en sag med boostcasino, hvor det var et identisk tilfælde, men kun den anden person fik en refusion. Så ikke for mig. Jeg ved virkelig ikke på hvilket grundlag. Det, der også er problematisk, er, at casinoer generelt ikke accepterer at åbne op for flere grunde, for eksempel hvorfor de ikke refunderer indbetalinger.

Jeg kan ikke se nogen gyldig grund til, at en permanent lukket konto skal genåbnes af casinoet. Jeg vil mene, at der i de fleste tilfælde er en alvorlig grund bag det. Det er ikke rigtigt at udnytte et øjeblik, hvor man ønsker at fortryde den permanente lukning på et indfald.

Derudover har casinoer lov til at bryde deres egne regler, men hvis en kunde laver bare den mindste fejl, er det det med det samme. For eksempel Slottimonsters regel om, at kontoen lukkes inden for 24 timer efter e-mailen. Dette var ikke tilfældet i min situation, og gjorde casinoguru noget; absolut ikke.

Så dybest set kan casinoer gøre, hvad de vil. Og der er intet, nogen kan gøre ved det. Det er sådan en korrupt verden.

Well, despite what casinos state in the rules, my colleagues investigate each complaint and consider 72 hours—depending on the situation—to be OK. Friday requests, for example.

"Mag7, I understand your point of view, and how frustrating it can be when you try to prevent yourself from gambling, and your account isn't closed immediately. However, your account was closed in a reasonable time, therefore we don't think that you are entitled to any refunds. Ideally, we would like to see casinos following their terms, but we also must take into consideration that you sent an email on Friday and your account was closed on Monday. Unfortunately, not all casinos offer 24/7 email support, therefore we are not in a position to penalize the casino."

Obviously, this is hardly pleasing for vulnerable players but from a broader perspective, well, it is what it is.