Gransino1 not paying out (side 3)

I wouldn’t bother with the live chat if I was you, they put fake queue numbers to try and put you off waiting around. Try it with the IBAN bank transfer and see how you get on

You know, sometimes they don't have information about withdrawals in the live chat. It is always better to contact the support by email.

Would you like to tell us more about what exactly is happening with your withdrawal? When did you request it?

Jeg har en hævning fra den 7. februar af Visa, og de fortæller mig, at der er forsinkelser i betalingerne på grund af mængden. I går foretog jeg en anden hævning, og jeg trak den tilbage ved overførsel for at se, om det er sandt, og overførslen kommer hurtigere.

I’ve got £150 back from the bank , they refused to acknowledge my 2 x £500 withdrawals at the time of my account closure. It’s not great but there’s nothing else I can do about it , win some lose some

Jeg bad om det den 7., det skulle være ankommet i dag. Jeg kontaktede dem, og de fortalte mig, at der er en forsinkelse i betalingerne, og at de ikke ved, hvor lang tid det vil tage. Jeg sendte en e-mail til support og uden svar. Jeg har en anden hævning foretaget i går ved bankoverførsel, da jeg så, at en mand gjorde det på den måde, og de betalte ham hævningen.

Hi,

Are perhaps chargebacks involved too? Getting money "back from bank" doesn't sound much like withdrawal to me. Pardon my stupid question, please. 🙂

Yes I got a charge back for 2 of my deposits but I’m still down thousands probably. Only went down that route after the casino told me they’d close my account and I wasn’t getting my winnings though

Well, there can really be just some delay, you know. It happens sometimes due to the high volume of withdrawals; for example.

Is your account verified at this casino? Have you had any successful withdrawals there before?

I see, thank you.

According to what I saw in the complaint, I'd say it was a good call.

Godmorgen, jeg gik for at logge ind på Gransino, og siden i Spanien er blevet blokeret, og jeg havde en afventende hævning på 500 euro. Er der nogen, der ved, hvordan jeg kan logge ind på siden, og hvis de har blokeret siden i Spanien, vil jeg kunne indsamle?

Kan nogen hjælpe mig venligst?

Sorry but this is the exact same thing that happened to me. No one can help me , the bank can’t help so I had my charge back rejected , no one else seems to be able to help as they aren’t a regulated site. Just 100% pure scammers mate I’m sorry 🙁

Det giver mig ikke adgang til siden fra nogen mobiltelefon eller computer i Spanien. Jeg kan ikke engang få adgang til siden, det er som om den var forsvundet.

Hej, kan du hjælpe mig? Det vil ikke lade mig logge ind på siden og omdirigerer mig til et andet casino, og jeg havde en afventende udbetaling. Jeg forstår ikke, hvad der skete.

Hello there.

I have tried to open the casino website, and it was all good on my side, so could you please try to clear the cache and the cookies on your computer and then try to get into the casino?

Here's the review of this casino, and you can read more about it if you wish.

Please let us know how it goes and if you're able to open their website.

Unfortunately, to comply with local regulations, we cannot display the review of this casino to you. However, you can choose from the best available online casinos below.

esto es lo que me pone cuando intento ver las reseñas del casino.

Sorry, but do you mean on our website?

If so, it is due to the fact that we need to comply with the regulations of your country and are not allowed to show the reviews of online casinos that are not licensed there.

To view more, though, feel free to use VPN; just be careful and check with the casino if you are allowed to use any VPN, or maybe better to turn it off when playing.

Hej, faktisk mener jeg, at det ikke vil lade mig komme ind på kasinoets hjemmeside, og jeg ved ikke, hvorfor de ikke vil lukke mig ind i øjeblikket. I går talte jeg med casinoet via e-mail, og de fortalte mig dette; Tak fordi du kontaktede vores kundeserviceteam.

Vi håber du har det godt!

Jeg har gennemgået din anmodning om udbetaling, og det ser ud til, at der er en lille forsinkelse fra din betalingsudbyders side i behandlingen af ​​transaktionen.

Jeg vil gerne forsikre dig om, at der absolut ikke er nogen grund til bekymring, og at din tilbagetrækning er sikker. Vi beder dig være tålmodig, mens betalingsudbyderen fuldfører behandlingen. Vi beklager oprigtigt for den ulejlighed, dette måtte have forårsaget dig, og sætter virkelig pris på din forståelse.

Når transaktionen er færdigbehandlet, vil du kunne se den afspejlet i din saldohistorik.

Hi,

does it mean you can no longer access your casino account? When you try to log in, are you getting an error or a pop-up message? I'm just trying to find out the reason. The email from yesterday seems to be missing any associated explanation, so let's try to figure that out now.

Feel free to send a screenshot; it could help.