What can a player do when the casino, ADR providers, regulator and game provider do not respond? (side 5)

Of course, I realise your question is more an expression of complete frustration, and I have to say I understand that.

Given that CADRE is itself an official ADR service, I’m not aware of another organisation specifically handling complaints about the services that handle complaints. Honestly, this has felt rather ridiculous to me from the very beginning. That’s more or less what I’ve been trying to say, because it reflects my impression of the Anjouan licensing system as a whole.

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IMPORTANT UPDATE

Dear Casino Guru Team and everyone following my complaints,

I want to share another extremely concerning development regarding my ongoing disputes with BlindLuck, BuffBets, CADRE ADR and the Anjouan Gaming Authority.

I am not posting this to ask Casino Guru for further assistance. I simply want to document what has happened and share my experience with other players.

For almost a year, I have been fighting to obtain fair treatment, proper explanations and accountability from several online casinos and the organisations that are supposed to oversee them.

During this time, I have submitted complaints, provided extensive evidence, sent countless emails and followed the procedures I was instructed to follow.

And what has all of this achieved? Almost nothing.

BLINDLUCK – 78 DAYS WAITING FOR CADRE

On 26 August 2026, I submitted my complaint against BlindLuck to CADRE ADR.

For 78 days, I received no substantive updates despite repeatedly contacting CADRE.

Yesterday, I contacted BlindLuck directly to ask whether CADRE had contacted them and whether the casino had submitted its evidence.

Today, 12 November, BlindLuck finally responded in writing.

Their compliance team claims that they have never received an official ADR complaint regarding my case.

Even more surprisingly, BlindLuck explicitly stated:

"CADRE is not an appointed ADR provider for our platform."

I find this absolutely unbelievable.

I have spent almost three months waiting for an investigation, only to be told by the casino itself that CADRE is supposedly not even its appointed ADR provider.

If this is true, what exactly has been happening with my complaint for the past 78 days?

Why did CADRE never inform me?

And why have my repeated emails remained unanswered?

BUFFBETS – ANOTHER UNRESOLVED DISPUTE

My dispute with BuffBets concerns €4,148.69 in confiscated and disputed funds.

This case has been ongoing since April 2026.

Despite extensive supporting evidence and repeated attempts to obtain a proper explanation, the dispute remains unresolved.

I also submitted this complaint to CADRE after receiving confirmation that the operator had registered with them.

Once again, I have received no meaningful update about the investigation.

ANJOUAN GAMING AUTHORITY – COMPLETE SILENCE

What concerns me even more is the conduct of the licensing authority.

Since April 2026, I have contacted the Anjouan Gaming Authority numerous times through different email addresses and its official website contact form.

I have explained the situation, submitted complaints and repeatedly requested assistance or clarification.

I have never received a single substantive response. Not once.

How can players have confidence in a licensing authority that does not even acknowledge repeated complaints?

What protection does a gambling licence actually offer players if the licensing authority remains completely silent?

MY TRUST IN ONLINE CASINOS AND ADR PROVIDERS IS DISAPPEARING

When I first started pursuing these complaints, I genuinely believed that if I followed the correct procedures, provided evidence and remained patient, I would eventually receive a fair and independent assessment.

I no longer have that confidence.

After everything I have experienced, I am increasingly concerned that players can be treated unfairly by online casinos and then find themselves trapped in complaint procedures that offer little transparency or accountability.

In my opinion, the conduct I have experienced from certain casinos and dispute resolution organisations has been deeply misleading.

I am beginning to question whether some of these procedures genuinely protect players or simply create the appearance of independent oversight.

I am not claiming to have proven deliberate dishonesty or collusion. However, the repeated silence, contradictory information and lack of accountability have seriously damaged my trust.

MY FINAL THOUGHTS

I have spent months trying to resolve these matters properly.

I have remained patient, submitted evidence, contacted the relevant organisations and followed the available procedures.Yet I am still left with unanswered questions, disputed winnings and organisations that either refuse to provide meaningful explanations or simply stop responding.I am exhausted by this process.I now increasingly understand why so many players eventually give up, even when they genuinely believe they have been treated unfairly.I am sharing this publicly because I believe other players deserve to know what can happen when a dispute arises with an online casino.A gambling licence, an ADR provider and a formal complaints procedure may look reassuring on paper.But in my experience, those things mean very little if nobody responds, nobody explains what is happening and nobody appears willing to take responsibility.I will continue documenting any developments, but after almost a year of fighting, my trust in this entire system has been severely damaged.

Hello, and thank you for taking the time to share this update.

If I’ve understood correctly, after waiting 78 days for CADRE to assess your BlindLuck complaint, the casino has now told you that it hasn’t received an official ADR complaint about your case and that CADRE isn’t its appointed provider. I can imagine how discouraging that must feel after spending so long believing the process was moving forward.

That leaves a very important question unanswered: did CADRE accept the case, and if so, on what basis? Without their explanation, I don’t think we can tell where the process broke down. But I certainly understand why you expected to be told much sooner if they weren’t able to handle it.

Unfortunately, experiences like this reflect the concerns our mediators have about the practical protection offered under Anjouan licensing. That’s also why an Anjouan licence carries a deduction in our Safety Index assessment. Our experience has too often been that this route offers players little meaningful help when a dispute arises.

I know that doesn’t get your money back or make up for the time you’ve spent waiting. Still, I appreciate you sharing this specific development. It helps others understand the difficulties you’ve encountered, and I’m sorry you’re still left trying to find out who is actually handling your case.