What can a player do when the casino, ADR providers, regulator and game provider do not respond? (side 4)

I don't have a choice.. It's almost 6k euro and that's a lot of money and i know for sure that i am not wrong that's why im pushing. Still i have a bad feeling because litterly NOWHERE i can find a case that has been handled by Cadre and the outcome is positive OR negative btw.

Hello, thank you for your reply. I understand you feel you have no other option, but I really admire your resilience.

Perhaps we’ve discussed this before, and I’d hate to add more discouraging news to an already difficult situation. However, I’m not personally aware of a case where CADRE’s involvement led to a positive outcome for the player, I’m afraid. There was also another case where our mediators reached a different conclusion from the ADR, whose decision had favoured the casino.

I wish you all the best.

Unfortunately, still nothing from CADRE.

My BlindLuck complaint was officially acknowledged on 26 August 2026, so I've now been waiting 58 days without a single substantive update.

I also submitted a separate complaint against BuffBets around 22 September, which has now been ongoing for 31 days.

I requested an update on both cases on 2 October and sent another formal follow-up on 21 October, asking whether the casinos had been contacted, whether they had responded, and whether my cases were actively being reviewed.

Unfortunately, CADRE hasn't responded to either request.

I understand that they have indicated the process can take up to 90 days, but I find it frustrating that they provide absolutely no information about the progress of the complaints.

At this point, I don't even know whether BlindLuck or BuffBets have submitted their defence.

I'll continue waiting for now, but if the 90-day period passes without a decision or any meaningful communication, I intend to raise the procedural concerns with the Anjouan Gaming Authority.

I'll keep you updated if I hear anything. Please do the same if CADRE contacts you.

If they casino is right then they are right. As long as it will be investigated and they show proof!

Untill this day they never showed it to anybody so im curious. I will keep you updated. Blindluck should be finished at the end of next money Buff bets the mont after that.

Hey, of course, I didn’t mean to discourage you. After everything you’ve been through, I understand you’re now at the stage where nothing new seems to be happening and all you can do is wait. I must admit, that would probably be the hardest part for me, but this isn’t about me - sorry.

Let’s stay in touch. I’m happy to be here with you and follow your progress.

Did you receive any reply from CADRE yet?

No absolutely nothing. How about you ?

Also it’ll be interesting for my case with them as they paid me £3,000 with no issues and absolutely nothing changed from them doing that to me having it confiscated. I was selfie verified and played on an iPhone the whole time. I didn’t even bet large amounts , £1 i think was the most and it was actually accumulated over 2 months because of the time they took to actually pay out ( £1,000 every 10 days ) honestly ridiculous.

Do you have any cases that can be read about CADRE? If they come back with an in favour of the casino then I genuinely think people really have to be warned in regards to playing on them because if they want to just take money it seems they can. As a player on their site ( Blindluck ) I was as legitimate as they come and it still happened.

Well, I’m afraid we don’t have an external database showing which players have submitted complaints against which operators through a regulator or an ADR service. We don’t have a way to track all those cases.

I know we shouldn’t generalise. But to be completely honest, we discuss difficult cases and experiences with ADR providers during our regular calls with the complaint team. From the cases discussed so far, our impression is that many of the services on Anjouan’s ADR list, especially CADRE tend to side with the casinos.

The pattern we’ve heard about is that a player submits a complaint, waits several months with very little information about what’s happening, and eventually receives a rejection. That doesn’t tell us everything about every case, but it does explain the concerns.

Honestly, that sounds even less transparent to me than the process my colleagues are trying to provide. 😞

Surly they can’t side with the a casino if the casino has no legitimate grounds of confiscation? Also with me the casino actually made £3000 of withdrawals to then tell me I’d breached whatever they said?

I’m sorry, but I’m not sure I understand. Could you try explaining it another way, please?

I mean my individual case. I deposited , I verified , I then selfie verified , I withdrew £3,000 and apart from delays their end it was ok, then suddenly I breached t&c when I had a balance of £6600. I never did any time of max bet, played a mx of £1 spins and accumulated the win over a long period of time ( more because the time they take to pay out that i continued playing ) Nothing about my individual case could make any ADR side with a casino in my opinion.

What I was trying to explain is that we’ve seen cases where our mediators reviewed the player’s evidence but couldn’t resolve the complaint because the casino wouldn’t cooperate. Even in some of those cases, the ADR service later ruled in the casino’s favour.

That’s why we don’t have much confidence in these offshore ADR services, based on the experiences our complaint team has discussed and compared. That was the point I wanted to make.

I understand that, from your perspective, the evidence seems clear enough that you can’t imagine a decision going against you. Those other players felt the same way. But the ADR services didn’t necessarily reach the conclusion they, or our mediators, expected. That’s the concern I’m trying to explain.

Hi gm1984,

I completely understand your frustration, because I'm in almost exactly the same situation.

I also have an ongoing complaint against BlindLuck, as well as a separate case against BuffBets. In both cases, I strongly believe that my winnings were confiscated unfairly.

What worries me most is the complete lack of transparency. My BlindLuck complaint was acknowledged on 26 August, and after approximately 70 days I still haven't received a single substantive update from CADRE.

I've contacted CADRE three times asking for an update on both cases, but they haven't responded. I understand that an investigation can take up to 90 days, especially if they're busy, but surely they should at least be able to confirm whether the casinos have been contacted, whether they've responded, and whether our cases are actually being investigated.

I also find your situation particularly strange. BlindLuck previously paid you £3,000, accepted your verification and apparently had no issue with your gameplay. Then suddenly, when you had a much larger balance, they claimed you had breached their terms.

Of course, an ADR should examine all the evidence before making a decision, but the casino should have to provide clear and verifiable proof of the alleged violation. Simply referring to their terms and conditions shouldn't be enough to justify confiscating thousands of pounds.

I'm also concerned by what Radka mentioned about previous ADR decisions favouring casinos, even in cases where the casinos didn't cooperate with Casino Guru.

Please keep me updated if you hear anything from CADRE or BlindLuck. I'll do exactly the same. Hopefully, at least one of us will finally get a proper response.

I really hope we both get a fair and transparent investigation.

Damn any updates in them that must have suck i think you can file case on cashy too bc of their campaign specifically to help with that kinds of issues. Anyway report them to any authority? To forcefully get your funds back?

They said it can take up to 90 days for both cases so i will wait when this is finished. But even then nothing will happen because their license company '' Anjouan '' does not reply on anything + i send Cadre 3 mails with a update of the case and they completely ignore me.

Still no reply from Cadre, pfff it's more then 2 months ago i started the first case and they did not give a update once?

Hello. I don’t know, this sounds very much like the approach we’ve already discussed and documented internally with our mediators. You’d think that after two months, some kind of update would be reasonable.

To me, CADRE feels a bit like a government office with six months to handle something and no intention of sending the first update until month three. Yes, I’m exaggerating a little, but the lack of communication is really frustrating.

Is it possible to start a case against 'Cadre' or is the casino only possible because this is getting ridicilious. Almost 80 days, asked for a update 4 times with 0 replies.