Kazeeno.com Withdrawal problem

I made two withdrawals from this casino on October 17th and October 18th. Today is Thursday, October 22nd, and I still haven’t received any information about the status of my withdrawals.

When I try to contact them via live chat, I’m talking to a bot. I also emailed them, but they only replied after two days, and it was another bot response.

Honestly, I have no idea what to do to get my money back.

If anyone knows anything about this casino, has had a similar experience, and eventually managed to get their money, I’d really appreciate it if you could share your experience with me.

Based on what you have described, you have only been waiting for a few days, so I would not be too worried yet. I understand that receiving no useful information about your withdrawals is frustrating, especially when you only get automated replies.

We usually allow casinos up to 14 days to process a withdrawal. Delays can sometimes be caused by a withdrawal queue, the payment processor, or a third-party payment provider, and the casino may not have a new update to provide every day. For now, patience is probably your best option.

If the status of your withdrawals does not change and you still receive no proper explanation as you approach the 14-day mark, please let us know. You can then submit a complaint, and our team will try to investigate what is happening.

Okay, så venter jeg, tak for svaret.

Angående de udbetalinger jeg har foretaget ud af de to indtil videre, har jeg kun modtaget én, og de satte pengene ind på min konto efter fem dage.

Hvad angår den anden hævning, er det i dag den 10. dag, og jeg har ikke modtaget pengene.

Og selvfølgelig fortsætter kundesupporten med at være bots.

Og slet ingen svar på e-mails

Hello, I’m glad at least one of the withdrawals has reached you, but I understand that’s only part of the problem solved. Waiting ten days for the second one, with no replies to your emails and the same unhelpful responses from support, must be frustrating.

Does the second withdrawal show as pending or maybe completed in your casino account? It would help to know whether the casino is still processing it.

Thank you for keeping us updated. I really hope the rest follows soon.

Den anden udbetaling er under behandling.

det er, hvad der står

Hvor længe kan statussen "afventende" vare?

Jeg ved det ikke, i dag er jeg 10 dage væk.

Har du ventet i 10 dage?

Ja

Og jeg har ikke modtaget pengene endnu.

Alt gik glat i en hel måned, men nu i den sidste uge er der ikke sket noget.

Hvad mener du? Jeg forstår ikke.

Betalingerne gik igennem uden problemer, og nu er det det værd

Hvor mange dage venter du på at få løn?

Eller hvis du har taget dem, hvor længe varede den længste?

Det blev betalt hver anden dag, nu venter jeg på den tredje dag.

Jeg betalte min første udbetaling på fem dage.

Nu er jeg i gang med min anden abstinens, og jeg har ikke taget dem i 10 dage, nu venter jeg.

Thank you for the update. We will see whether your money arrives soon. You have now been waiting for ten days, and I have already mentioned the 14-day timeframe we normally allow casinos to process withdrawals.

If you are approaching the end of this week, around Friday and nothing has changed, I would consider submitting a complaint with us.

The casino may simply be experiencing a general delay, as I can see that another player is reporting a similar issue. Therefore, it may not be limited to your withdrawal alone. Hopefully, both of you will receive your money as soon as possible.

Tak for hjælpen.

Jeg vil gerne tilføje noget andet, men når de svarer mig, fortæller de mig normalt konstant, at de konti, der er mere aktive, det vil sige dem, hvor man spiller på samme tid, har bedre udbetalingsløsninger, som om de sagde, at man får pengene, hvis man spiller. Det er det værste, jeg nogensinde har set.

De annullerede min hævning og skrev til mig, at der var sket noget med banken.

Jeg havde valgt Revolute

og jeg foretog endnu en hævning i en anden bank

Eurobank

That may be true in some cases. If a casino has a VIP program, players who play more and reach a higher VIP level may receive higher withdrawal limits or priority processing.

However, I would not recommend playing more just to obtain those benefits, as you could lose the money you are currently trying to withdraw. It would be safer to wait for the payout instead of risking the balance.

Regarding the withdrawal that was canceled again, I can see that you have now requested it through Revolut, so we will see what happens. If this withdrawal is also canceled, I would recommend submitting a complaint with us, as repeated cancellations would not seem normal.

I would also contact Revolut directly, especially if the casino claims that the problem may be with your bank or on your side. This could help you confirm whether there is actually an issue and understand how to deal with it in the future.