Kazeeno.com Withdrawal problem (side 2)

Det giver bare ikke mening, fordi den første udbetaling blev indsat på Revolut.

Problemet er, at nu hvor jeg har foretaget endnu en udbetaling, tager det yderligere 10 dage for dem at annullere den, hvis der er et problem, og derfor spilder vi tiden.

Så vidt jeg forstår, var problemet med banken deres, ikke mit.

Jeg har dog hævet penge i en anden bank, og jeg venter på, at de krediterer mig pengene. Problemet er, at de fra deres perspektiv burde have krediteret mig pengene, da de havde dette problem, og jeg var forsinket med at betale.

Hvis du kan presse dem på en eller anden måde, ville jeg sætte pris på det.

I understand that this may extend the entire withdrawal process, especially if you are now expected to wait another ten days.

As I mentioned, we normally allow casinos 14 days, and this period is counted from the date of your first withdrawal request. If the casino cancels the withdrawal and you submit it again, you do not need to restart the 14-day period before asking us for help.

If nothing happens, you will need to submit a complaint with us. That is the only way our Complaints Team can formally investigate the case and contact the casino. Without a complaint, I can only discuss the situation with you here on the forum.

To be honest, I would already start considering submitting one.

Jeg vil gerne indgive en klage, hvad skal jeg gøre?

Jeg er så træt af dette casino.

I already shared the link for submitting a complaint in one of my previous replies.

Please check my response from yesterday and click the green text. That text contains the link and should take you directly to the complaint form.

There, you will be asked several questions and can describe your situation in detail. Once you complete and submit the form, your complaint will be created.

Jeg indgav klagen.

Tak

Har du fået pengene eller ej?