Klage over hitnspin casino (side 4)

Tak for din støtte.

Jeg vil gerne gøre det klart, at jeg ikke brugte en bonus. Casinoets udtalelse er ikke sand.

Mine ældre konti var lukkede eller inaktive og blev ikke længere brugt. Der var ingen intention om at have flere aktive konti eller at overtræde nogen regler.

Jeg håber derfor fortsat på en retfærdig behandling og afgørelse af min sag.

Med venlig hilsen, Lisa Padurean

Hello Lisa,

I agree it makes little sense to maintain more than one account, and if those other accounts have also been properly closed in the past, especially in cooperation with casino support, I conclude this situation differs from when one person starts multiple accounts to abuse a rich no-deposit welcome bonus.

So I still think that all the evidence that came out during the complaint will be very useful for the mediator and the casino, too, to get a full picture. Creating more than one account is always against the rules, but the key issue is whether the casino was aware of this fact and whether the player gained an unfair advantage. I guess.

I appreciate those follow-ups and will remain in touch.

Mange tak for din vurdering og din støtte.

Jeg forstår situationen og håber også, at alle tilgængelige oplysninger vil bidrage til en retfærdig vurdering af sagen.

Tak fordi du holder kontakten.

Med venlig hilsen, Lisa Padurean

Jeg har også uploadet de førnævnte skærmbilleder, inklusive kontosaldoen med kredit i rigtige penge og status for min KYC-verifikation.

Jeg håber, at disse oplysninger vil være nyttige i den videre undersøgelse.

Med venlig hilsen, Lisa Padurean

Thank you, Lisa.

To be completely honest with you, results may not always seem fair enough, especially where there is a slight contradiction between common sense and the natural restrictive effect of the casino rules. Multiple account situations are a shining example.

I would be ready for any outcome, but I can still assure you that for my colleagues all the details gathered and context of the situation matter too. Though it remains clear that more than one account is prohibited in such a casino.

Hej, jeg vil gerne forklare min situation igen klart og objektivt.

Jeg er klar over, at kun én casinokonto pr. person er tilladt. I mit tilfælde er der dog tidligere registreringer, der går meget længe tilbage og ikke blev aktivt brugt. Disse gamle konti har aldrig været relateret til min nuværende spilleaktivitet.

Min nuværende konto er den eneste, der har været aktivt brugt. Der var ingen samtidig brug af flere konti, ingen bevidst omgåelse af regler og intet misbrug af bonusser, da jeg spillede uden en bonus.

Udbetalingen gælder udelukkende for gevinster fra rigtige spillemidler uden bonusbetingelser.

Jeg anmoder derfor om en gennemgang for at fastslå, om kontosuspenderingen og betalingsafvisningen er berettiget i forhold til den faktiske brug.

Med venlig hilsen, Lisa Padurean

Hello Lisa,

I believe I understand what you're saying regarding the older accounts. And what I would mark as extremely important is specifically the inactivity of those older accounts and, at the same time, lack of any bonus usage.

Thank you very much for your openness.

Tak for din feedback.

Jeg vil gerne endnu en gang præcisere, at mine oplysninger vedrører den aktuelt anvendte konto og den pågældende betaling.

Jeg brugte ingen bonus der og udnyttede ingen bonusbetingelser.

Jeg besvarer gerne eventuelle yderligere spørgsmål.

Med venlig hilsen, Lisa Padurean

Anytime. I'll leave you in Petra's caring hands and will be here to see how it goes with the complaint thread. 🙌

Tak for din støtte.

Jeg afventer yderligere udvikling i sagen.

Med venlig hilsen, Lisa Padurean

Godmorgen Radka,

Min klage er blevet lukket.

Jeg forstår ikke hvorfor.

Med venlig hilsen, Lisa Padurean

Good morning, Lisa. I'm sorry to hear that.

I checked the complaint and I believe you saw the same information from the casino. Bonuses were taken according to the casinos. This is as I mentioned earlier: Creating multiple accounts even without bad intention is against the rules; from a fair perspective and with further context, it can be disputable if none of those accounts gained an unfair advantage by their existence. However, in the complaint, the casino claimed that the bonuses were taken, add the issue with the typo in the name and here we are. 🙁

There is sadly not much we can use to defend your point of view. I'm truly sorry.

Ja, jeg ved det.

Jeg håber også, at der er bevis for, at jeg angiveligt har brugt en bonus.

Tak for forklaringen!

Hello, you are welcome, of course. The way I see it, the complaint was closed meanwhile; however, the way that suggests we could not push casino but the claim wasn't explicitly beyond point.

Well, I'm sorry.

Wishing you luck. It's good that there are groups willing to look at player complaints.