3 uger siden
Tomas is not here; please read my post carefully. This turned out to be one-sided way of "dialog," and I can't help you unless you start reading. 🙁
3 uger siden
Dear Tomas,
I am providing my Player ID: 1547674575 and this final statement. This is no longer just about the 1,000 ETB stolen from my withdrawal. It is about the suffering, mental stress, and 24 days of struggle I have endured just to get my own money.
Direct Theft: My withdrawal request (№4508284387) was for 5,000 ETB, but the 1xBet agent (Kedir Omer Mahamud) only sent 4,000 ETB.
Mental Exhaustion: For 24 days, I have been chasing 1xBet with no help. Their system in Ethiopia is designed to frustrate users until they give up. This is a form of psychological harassment.
The Final Demand: My account balance is now 0.89 ETB. I am not just asking for the missing 1,000 ETB; I am asking Casino Guru to penalize 1xBet for this systematic theft and the 24-day ordeal they put me through.
Please use my Player ID (1547674575) to resolve this immediately. I have already updated my review on Trustpilot and will not stop until justice is served.
2 uger siden
Well, please provide this to the complaint thread: https://casino.guru/complaints/1xbet-casino-player-s-deposit-is-delayed-8 👈👈
Tomas and "Casino Guru" are not here. It's just me, and I can't help you this way.
I truly hope you read and understand my message.
2 uger siden
Radka, thank you for your help. I have found the link and will provide the information there. I appreciate your assistance.
SvarCiter1
6 dage siden
Formal Complaint: Agent Fraud and Systemic Failure - ID: 1547674575
Hi Tomas,
First of all, I want to thank you for your help and for taking the time to look into my case. I really appreciate your professional support.
I am providing the final, undeniable evidence of the missing 1,000 ETB. As they say, math is a language of its own and the numbers do not lie. The timing and the figures of the transactions prove that the agent withheld my funds.
1. The Evidence (The Math):
1xBet Withdrawal: My account history shows a withdrawal of 5,000 ETB at 11:41 am on 14.02.2026 (Request №4508284387).
Actual Payment: The agent, Kedir Omer Mahamud, sent me a transfer just 5 minutes later at 11:46 am. However, the receipt shows he only sent 4,000 ETB.
The Discrepancy: There is a missing 1,000 ETB. I have provided the receipt for 4,000 ETB; if 1xBet claims 5,000 ETB was paid, the burden of proof is now on them to provide a transaction receipt for that full amount.
2. Systemic Issues (Internal and External):
Recurring Pattern: This is the second time I have faced this. My previous issue was with an internal 1xBet agent, and now this 1,000 ETB theft is by an external agent. This shows a failure in oversight of all agents.
Distance & Language: I am based in Jigjiga, but the system assigned me an agent in Addis Ababa (over 600km away). We do not speak the same language, which created a communication barrier that the agent exploited.
I am a professional driver and I work hard for my money. I expect 1xBet to take full responsibility for the actions of both their internal and external agents and refund my 1,000 ETB immediately.
Thank you again, Tomas, for your continuous cooperation and for helping me get my full funds back.
Best regards,
Mahamed Hussen Adem ID: 1547674575
3 dage siden
Ok
6 dage siden
Formal Complaint: Agent Fraud and Systemic Failure - ID: 1547674575
Hi Tomas,
First of all, I want to thank you for your help and for taking the time to look into my case. I really appreciate your professional support.
I am providing the final, undeniable evidence of the missing 1,000 ETB. As they say, math is a language of its own and the numbers do not lie. The timing and the figures of the transactions prove that the agent withheld my funds.
1. The Evidence (The Math):
1xBet Withdrawal: My account history shows a withdrawal of 5,000 ETB at 11:41 am on 14.02.2026 (Request №4508284387).
Actual Payment: The agent, Kedir Omer Mahamud, sent me a transfer just 5 minutes later at 11:46 am. However, the receipt shows he only sent 4,000 ETB.
The Discrepancy: There is a missing 1,000 ETB. I have provided the receipt for 4,000 ETB; if 1xBet claims 5,000 ETB was paid, the burden of proof is now on them to provide a transaction receipt for that full amount.
2. Systemic Issues (Internal and External):
Recurring Pattern: This is the second time I have faced this. My previous issue was with an internal 1xBet agent, and now this 1,000 ETB theft is by an external agent. This shows a failure in oversight of all agents.
Distance & Language: I am based in Jigjiga, but the system assigned me an agent in Addis Ababa (over 600km away). We do not speak the same language, which created a communication barrier that the agent exploited.
I am a professional driver and I work hard for my money. I expect 1xBet to take full responsibility for the actions of both their internal and external agents and refund my 1,000 ETB immediately.
Thank you again, Tomas, for your continuous cooperation and for helping me get my full funds back.
Best regards,
Mahamed Hussen Adem ID: 1547674575
i går
Hello there.
I see Tomas is supposed to be the recipient of this information, which left me a bit confused here on the forum. It's always best to provide all complaint-related matters directly through the complaint instead, especially if the info may play a significant role.
Can you access your complaint thread, please?
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