Minocasino blokerer konto med gevinster på €1000 og svarer ikke (side 2)

Ok heute kam folgende Mail vom Zahlungsdirnstleister!!!

Wie kann das also sein das das Casino hier was vorlegt was beweist das ich was getan habe was gegenAGB verstost?

Corey (MiFinity Complaints)

29 Oct 2026, 16:26 GMT

Dear Andrea,

Hope this email finds you well.

I am contacting you regarding the recent complaint raised.

Upon review of your complaint and further reconciliation, we have determined your deposits have been processed as normal.

Your account has now been reinstated, and you can resume your transactions as normal.

We appreciate your patience whilst we conducted this review.

Please accept our most sincere apologies for any inconvenience caused.

Kind regards,

Corey

Client Services Advisor

This is definitely a relevant new development.

MiFinity has now confirmed to you that, after its own review, your deposits were processed normally and your account has been reinstated. I can therefore understand why you’re now questioning how that fits with the information the casino previously provided in your complaint.

At the same time, I wouldn’t say this automatically proves that the casino had no evidence at all, because it can be that the information supplied to our Complaints Team concerned some other important evidence.

What I would do in this situation is forward this new MiFinity response to the resolver who handled your complaint and ask whether it changes anything in the previous assessment. Since the complaint has already been closed, I can’t promise that it will be reopened, but this is new information and I do think it is worth having the Complaints Team look at it.

Jeg har allerede videresendt e-mailen til repræsentanten hos Casino Guro, men jeg har ikke modtaget et svar, hvilket jeg virkelig ikke forstår. En kort forklaring ville være meget nyttig, da jeg kontaktede dig her for at få lidt klarhed.

Jeg synes ikke, det er rigtigt, at jeg så får følelsen af, at jeg har gjort noget forkert, og at jeg ikke får nogen svar, især fordi jeg videresendte e-mailen til Jana, og hun kan se, at den er fra MiFinity.

Casinoet oplyste selv, at årsagen til forbuddet var svigagtige transaktioner, og klagen blev også afvist på dette grundlag.

I afvisningen af ​​klagen anføres det også, at MiFinity gav casinoet bevis for svigagtige transaktioner, hvilket jeg ikke kan forstå, da jeg nu har bekræftet fra MiFinity på, at der ikke var noget galt.

Det burde nu være klart, at jeg kun har foretaget en betaling uden at have gjort noget forkert.

E-mailen og aktiveringen af ​​MiFinity-kontoen beviser nu tydeligt, at alt var i orden med transaktionerne.

You will need to wait for Jana’s response. I can ask her later whether she has already reviewed it or has not yet seen the email, but you are not the only player who needs assistance, so please be patient.

As I mentioned in my previous reply, the information you received from the payment provider does not automatically mean that MiFinity did not provide the casino with other information suggesting that something related to the transactions may have been fraudulent.

A payment provider may share certain details with the casino that it cannot disclose directly to you, particularly when potential fraud is being investigated. Therefore, it is important not to draw a final conclusion based only on the general information you have received so far.

Det ville jeg forstå, men afvisningen af ​​anmeldelsen angiver, at jeg foretog svigagtige transaktioner, og jeg tror næppe, at MiFinity informerede casinoet om det, da de nu endegyldigt siger, at jeg ikke gjorde noget af den slags.

Afvisningen angiver ikke, at det kunne have været sådan, men at det var sådan.