Anyone heard of basswin casino, suspect withdrawal methods (side 13)

Did they pay this? I’ve just won similar so worried after Velobet scammed me as well

Unfortunately, I am unable to understand what you were referring to, so please explain.

Also, what exactly happened to you?

Did you ever get paid? I’m in a similar situation 🙁

I have just won 83k on a verified account but, now it’s gone for a "review" we all know what’s coming

Hey, numerous verifications are normal if you win big—I know you know. When it comes to Basswin, the Safety Index is somewhere in between good and poor so I suggest we stay in touch to see what comes next. Shall we?

And my best congratulations on winning big.

Absolutely

Great. I'll be off from the forum for now, but I can check on you over the weekend to find out if something happens, and if no disaster comes my way, I will be back here on Monday.

So, do not hesitate to reach out with anything. I'd say the situation is not that bad at this moment.

Ive also had issues withdrawing to the method used to deposit. Basswin have not made any offer of alternative withdrawal methods as stated in their t&cs . The kept rejecting my withdrawals quoting technical difficulties. I have asked them for a list of transactions so that i can request chargebacks as there is no prospect of withdrawing funds, they keep telling me my request is under investigation.

I understand your situation and how you see it. If the casino doesn’t offer any alternative or at least say when the issues should be resolved, players often look for ways to resolve their problems on their own. I’d like to recommend that our team can help you. However, I looked at the complaints, and most of them were rejected, and there are a few that the casino didn’t respond to, so I’m not sure how it would work in your case. 

In any case, you can give it a try if you’re interested.

As for chargebacks, that’s an option, but keep in mind that it can affect your gameplay and other things as well. So you need to think that through carefully. But if there were no other option, I’d go for it too.

Problem is banks don’t favour chargebacks for casino play but I have read the inability to withdraw can be seen as breach of contract so dispute rather than chargeback. I have no plans to play at a casino that I cannot withdrawn from, so what do you propose?

In your situation, I would recommend submitting a complaint on our website first.

We'll do our best to contact the casino and try to mediate the dispute. Of course, I can't guarantee that the complaint will end successfully. If the casino doesn't cooperate or refuses to resolve the issue, the complaint may end up as unresolved.

Even in that case, it can still have value. An unresolved complaint affects the casino's Safety Index, which helps warn other players about potential issues and encourages casinos to cooperate with us.

If the complaint doesn't lead to a satisfactory outcome, then I think it would be reasonable to continue pursuing the matter with your bank and discuss the possibility of a dispute or chargeback with them.

I hope it won't come to that, but submitting a complaint with us is a good first step.

Thanks, did that and you rejected it because I mentioned chargeback in my comms with the casino, however I am not requesting a chargeback but intend to open disputes for breach of contract. But as you feel this is not something you can help with I will crack on.